The Payment Option That Builds Trust at the Doorstep Cash on Delivery (COD) in Zambia has quickly become one of the most important tools for building trust between online sellers and their customers. Many shoppers are still cautious about paying online with cards or mobile money, especially when ordering fro m a new store for the first time. COD offers a simple solution: customers place an order, receive their package at home or work, and only hand over cash once they can see the product in front of them. This “see before you pay” experience reduces the fear o f scams, wrong items, or poor quality, which is a major concern in emerging ecommerce markets. From a business point of view, offering Cash on Delivery in Zambia can significantly increase order volumes, particularly among first - time buyers. When customers know, they do not have to pay upfront, they feel safer trying new brands and higher - value products. However, COD also requires strong coordination between sellers, couriers, and customers. Drivers need clear instructions, correct contact details, and a reliable way to collect and reconcile payments. Companies that succeed with COD usually combine organized order tracking, confirmation calls or messages before delivery, and clear return processes when a customer refuses a package. F IGURE 1 : C ASH O N D ELIVERY IN Z AMBIA As ecommerce continues to grow across Zambia, COD is likely to remain a key payment method, especially outside major urban centers where digital payments may be less common. Businesses that design their logistics and customer service around smooth Cash on Delivery operations can stand out from competitors who only accept prepaid orders. In the long run, COD can act as a bridge — helping skeptical shoppers gain confidence in online buying, and eventually making them more open to trying other convenient digital payment options once the relationship with the seller is established. Contact us for Cash On Delivery in Zambia