1 Rea De Guzman From: Peixoto, Fernando Sent: 05 November 2022 01:45 To: Rea De Guzman Cc: Francisco Vaz; Haytham Ramadan; Kassem Atoui Subject: RE: CHUCK SHORT RIBS CLAIM- PRIME & CAB & BLACK ANGUS CHOICE Follow Up Flag: Follow up Flag Status: Flagged Categories: JBS WARNING: This email is received from the Internet. Do NOT click on links or open attachments unless you're sure it is safe. Hello Rea Sorry for the delay. We had a meeting today to review the Claim you sent to us. After analyzing all information available, we find out what happened. The freezer kept the bone in product fresh for longer than it should. Next week Daniel will send an official e-mail showing what we discovered and how we are going replace/compensate your losses. Thank you. Fernando Peixoto International Sales Fernando.Peixoto@jbssa.com O: 970.506.8203 C: 970.433.2426 www.jbssa.com 1770 Promontory Circle Greeley, CO 80634 ** Prices and shipping schedules are subject to final confirmation. Offers are valid for 24 hours** 2 From: Rea De Guzman Sent: Thursday, November 3, 2022 3:58 AM To: Peixoto, Fernando Cc: Francisco Vaz ; Haytham Ramadan ; Kassem Atoui ; Mcintosh, Megan ; De La Rosa, Anna Subject: [Ext]- RE: CHUCK SHORT RIBS CLAIM- PRIME & CAB & BLACK ANGUS CHOICE Importance: High *Use caution before opening attachments or links!* Hi Mr. Fernando, Is there any update for the claims? Best Regards, Rea De Guzman Secretary Tel : 00965 22278660 Cell : 00965 66677396 P.O.Box: 3769 Hawalli 32068 Kuwait www.usfservices.com 3 From: Rea De Guzman Sent: 31 October 2022 15:28 To: 'Peixoto, Fernando' < Fernando.Peixoto@jbssa.com > Cc: Francisco Vaz < francis@usfservices.com >; Haytham Ramadan < haytham@usfservices.com >; Kassem Atoui < kassem@usfservices.com >; 'Mcintosh, Megan' < Megan.Mcintosh@jbssa.com >; 'De La Rosa, Anna' < Anna.DeLaRosa@jbssa.com > Subject: RE: CHUCK SHORT RIBS CLAIM- PRIME & CAB & BLACK ANGUS CHOICE Importance: High Hi Mr Fernando, Hope you are keeping well. Please advise is there any progress with this claim? Best Regards, Rea De Guzman Secretary Tel : 00965 22278660 Cell : 00965 66677396 P.O.Box: 3769 Hawalli 32068 Kuwait www.usfservices.com From: Rea De Guzman Sent: 20 October 2022 15:22 To: 'Peixoto, Fernando' < Fernando.Peixoto@jbssa.com > Cc: Francisco Vaz < francis@usfservices.com >; Haytham Ramadan < haytham@usfservices.com >; Kassem Atoui < kassem@usfservices.com >; 'Espinoza, Louie' < Louie.Espinoza@jbssa.com > 4 Subject: RE: CHUCK SHORT RIBS CLAIM- PRIME & CAB & BLACK ANGUS CHOICE Importance: High Hi Mr Fernando, Is there any update for this claim? Best Regards, Rea De Guzman Secretary Tel : 00965 22278660 Cell : 00965 66677396 P.O.Box: 3769 Hawalli 32068 Kuwait www.usfservices.com From: Rea De Guzman Sent: 19 October 2022 18:35 To: Espinoza, Louie < Louie.Espinoza@jbssa.com >; Peixoto, Fernando < Fernando.Peixoto@jbssa.com > Cc: Francisco Vaz < francis@usfservices.com >; Haytham Ramadan < haytham@usfservices.com >; Kassem Atoui < kassem@usfservices.com > Subject: RE: CHUCK SHORT RIBS CLAIM- PRIME & CAB & BLACK ANGUS CHOICE Hi Louie, Any updates? Best Regards, 5 Rea De Guzman Secretary Tel : 00965 22278660 P.O.Box: 3769 Hawalli 32068 Kuwait www.usfservices.com From: Rea De Guzman Sent: Thursday, October 13, 2022 4:42 PM To: Espinoza, Louie < Louie.Espinoza@jbssa.com >; Peixoto, Fernando < Fernando.Peixoto@jbssa.com > Cc: Francisco Vaz < francis@usfservices.com >; Haytham Ramadan < haytham@usfservices.com >; Kassem Atoui < kassem@usfservices.com > Subject: RE: CHUCK SHORT RIBS CLAIM- PRIME & CAB & BLACK ANGUS CHOICE Importance: High Hi Louie, Is there any progress so far? Best Regards, Rea De Guzman Secretary Tel : 00965 22278660 Cell : 00965 66677396 P.O.Box: 3769 Hawalli 32068 Kuwait www.usfservices.com 6 From: Espinoza, Louie < Louie.Espinoza@jbssa.com > Sent: 10 October 2022 16:20 To: Rea De Guzman < rea@usfservices.com >; Peixoto, Fernando < Fernando.Peixoto@jbssa.com > Cc: Francisco Vaz < francis@usfservices.com >; Haytham Ramadan < haytham@usfservices.com >; Kassem Atoui < kassem@usfservices.com > Subject: RE: CHUCK SHORT RIBS CLAIM- PRIME & CAB & BLACK ANGUS CHOICE WARNING: This email is received from the Internet. Do NOT click on links or open attachments unless you're sure it is safe. Hello, Our claims team is vigorously working on the claim. We will advise once this has been resolved. Thank you, Louie Espinoza International Beef Sales Coordinator I International Beef Louie.Espinoza@jbssa.com O: (970) 347 - 5456 www.jbssa.com 1770 Promontory Circle Greeley, CO 80634 Our foundation & our strength is in our values ** Prices and shipping schedules are subject to final confirmation. Offers are valid for 24 hours** From: Rea De Guzman < rea@usfservices.com > Sent: Monday, October 10, 2022 2:49 AM To: Peixoto, Fernando < Fernando.Peixoto@jbssa.com > 7 Cc: Francisco Vaz < francis@usfservices.com >; Haytham Ramadan < haytham@usfservices.com >; Kassem Atoui < kassem@usfservices.com >; Espinoza, Louie < Louie.Espinoza@jbssa.com > Subject: [Ext]- RE: CHUCK SHORT RIBS CLAIM- PRIME & CAB & BLACK ANGUS CHOICE *Use caution before opening attachments or links!* Hi Mr Fernando, Any updates for the claims? Best Regards, Rea De Guzman Secretary Tel : 00965 22278660 P.O.Box: 3769 Hawalli 32068 Kuwait www.usfservices.com From: Rea De Guzman Sent: 03 October 2022 16:20 To: 'Peixoto, Fernando' < Fernando.Peixoto@jbssa.com > Cc: Francisco Vaz < francis@usfservices.com >; Haytham Ramadan < haytham@usfservices.com >; Kassem Atoui < kassem@usfservices.com > Subject: RE: CHUCK SHORT RIBS CLAIM- PRIME & CAB & BLACK ANGUS CHOICE Hi Mr Fernando, 8 Is there any progress for the below claims? Best Regards, Rea De Guzman Secretary Tel : 00965 22278660 P.O.Box: 3769 Hawalli 32068 Kuwait www.usfservices.com From: Rea De Guzman Sent: 29 September 2022 13:04 To: 'Peixoto, Fernando' < Fernando.Peixoto@jbssa.com > Cc: Francisco Vaz < francis@usfservices.com >; Haytham Ramadan < haytham@usfservices.com >; Kassem Atoui < kassem@usfservices.com > Subject: RE: CHUCK SHORT RIBS CLAIM- PRIME & CAB & BLACK ANGUS CHOICE Importance: High Also, see below email from a new account we’ve been trying to work with. This customer is an adamant user of GOP. For so long, we have been trying to get them to buy from us. Their consumption only for Chuck Short Ribs is +13,000lb/month (almost +6mt kg/ month). We sent a sample of JBS SBA Choice Chuck Short Ribs, keeping in mind our efforts of wanting to market this brand. Unfortunately, the sample had a negative feedback- due to the smell and appearance (blood clot) This is really alarming- We need to find a solution ASAP! 9 Best Regards, Rea De Guzman Secretary 10 Tel : 00965 22278660 P.O.Box: 3769 Hawalli 32068 Kuwait www.usfservices.com From: Rea De Guzman Sent: 29 September 2022 12:47 To: 'Peixoto, Fernando' < Fernando.Peixoto@jbssa.com > Cc: Francisco Vaz < francis@usfservices.com >; Haytham Ramadan < haytham@usfservices.com >; Kassem Atoui < kassem@usfservices.com > Subject: RE: CHUCK SHORT RIBS CLAIM- PRIME & CAB & BLACK ANGUS CHOICE Importance: High Hello Mr Fernando, Can we know what’s the progress for the claims request? Yesterday we’ve inspected the stock of Non-Roll Chuck Short Ribs B/I from our latest new arrivals. Sadly, those items are also damaged. See attached video. We will conduct a thorough inspection starting on Saturday - 01/10/2022. Will keep you posted for this. Best Regards, Rea De Guzman Secretary Tel : 00965 22278660 P.O.Box: 3769 Hawalli 32068 Kuwait www.usfservices.com 11 From: Rea De Guzman Sent: 27 September 2022 09:49 To: 'Peixoto, Fernando' < Fernando.Peixoto@jbssa.com > Cc: Francisco Vaz < francis@usfservices.com >; Haytham Ramadan < haytham@usfservices.com >; Kassem Atoui < kassem@usfservices.com > Subject: RE: CHUCK SHORT RIBS CLAIM- PRIME & CAB & BLACK ANGUS CHOICE Importance: High Hi Mr. Fernando, Please find attached sales order as well as set of docs for these claims. As and when we started ordering, we found that these items from various sales orders have the same problem and accordingly we have done the inspection. Moreover, only the below dates have been tested. These are not the final count. The remaining dates that we have received are yet to inspected. ITEM EXP DATE SALES ORDER USDA CAB CHUCK SHORT RIBS 01/2024 04/2024 231431 357483 357491 SWIFT BLACK ANGUS USDA CHOICE CHUCK SHORT RIBS 04/2024 357483 USDA PRIME CHUCK SHORT RIBS 11/2023 12/2023 01/2024 04/2024 357483 231047 231468 231431 200979 Lately we sent a carton of chuck short ribs CAB to the customer and follows attached is a complaint about the ribs smell (see image). We had to send a free carton as compensation for what they threw out. Best Regards, Rea De Guzman Secretary 12 Tel : 00965 22278660 P.O.Box: 3769 Hawalli 32068 Kuwait www.usfservices.com From: Peixoto, Fernando < Fernando.Peixoto@jbssa.com > Sent: 27 September 2022 01:40 To: Rea De Guzman < rea@usfservices.com > Cc: Francisco Vaz < francis@usfservices.com >; Haytham Ramadan < haytham@usfservices.com >; Kassem Atoui < kassem@usfservices.com > Subject: RE: CHUCK SHORT RIBS CLAIM- PRIME & CAB & BLACK ANGUS CHOICE WARNING: This email is received from the Internet. Do NOT click on links or open attachments unless you're sure it is safe. Hello Rea Please let me know what sales orders and dates were tested. Thanks Fernando Peixoto International Sales Fernando.Peixoto@jbssa.com O: 970.506.8203 C: 970.433.2426 www.jbssa.com 1770 Promontory Circle Greeley, CO 80634 ** Prices and shipping schedules are subject to final confirmation. Offers are valid for 24 hours** 13 From: Rea De Guzman < rea@usfservices.com > Sent: Monday, September 26, 2022 7:54 AM To: Peixoto, Fernando < Fernando.Peixoto@jbssa.com > Cc: Francisco Vaz < francis@usfservices.com >; Haytham Ramadan < haytham@usfservices.com >; Kassem Atoui < kassem@usfservices.com > Subject: [Ext]- CHUCK SHORT RIBS CLAIM- PRIME & CAB & BLACK ANGUS CHOICE Importance: High *Use caution before opening attachments or links!* Hello Mr. Fernando, It was really nice meeting you last week. We hope to see you again! With regards to the inspection of Chuck Short Ribs, please find attached claims for JBS Swift USDA PRIME Chuck Short Ribs JBS Swift USDA CAB Chuck Short Ribs JBS Swift Black Angus Chuck Short Ribs Attached is also a report from the laboratory. Unfortunately, all the reports came back showing abnormal odor due to heavy growth of bacteria. We have no chance of selling these items. We have to destroy it. Please advise how can we proceed with this. Best Regards, Rea De Guzman Secretary Tel : 00965 22278660 P.O.Box: 3769 Hawalli 32068 Kuwait www.usfservices.com 14 From: Rea De Guzman Sent: 14 September 2022 17:27 To: Peixoto, Fernando < Fernando.Peixoto@jbssa.com > Cc: Kassem Atoui < kassem@usfservices.com >; Haytham Ramadan < haytham@usfservices.com >; Francisco Vaz < francis@usfservices.com > Subject: Complaints from customers. Importance: High Hi Mr. Fernando, As you are already aware- we are facing major complaints from a lot of our customers for the Chuck Short Ribs 4 Bone. All have similar points. 1) Discoloration on the rack 2) Foul odor once the vacuum is opened. Even after a while, there is still an odor on the piece that can be smelled on the bone as well. We have no explanations for our customers as they are dealing directly with us. We don’t know what more excuses to tell them. Even now, as they receive cases of Swift brand; they think twice before accepting it. Most of them have rejected using Swift and is requesting for alternatives. Not only is this problem damaging our relationship with our customer but it is also ruining the reputation of JBS SWIFT. Please provide a solution for this. I am attaching two claims. Please note THESE ARE NOT CLOSED CLAIMS AS WE KEEP FINDING UNEXPECTED PROBLEMS AS AND WHEN THERE IS AN ORDER We have started pulling out the items from different expiry dates and will not know what to expect until we send it to the customer. Best Regards, Rea De Guzman Secretary Tel : 00965 22278660 P.O.Box: 3769 Hawalli 32068 Kuwait 15 www.usfservices.com Disclaimer The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. 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05.11.2022