1 | P a g e Forever Healthy Global EWallet Forever Healthy Global E-Wallet User Guide Version 2.0 2 | P a g e Forever Healthy Global EWallet Table of Contents I. Introduction 3 II. Overview 3 III. Getting Started 3 A. EWallet Activation through Email 3 B. EWallet Activation through FHP Back Office 12 C. Account Fee Schedule 14 D. International Bank Schedule . 15 E. Transaction Limits 16 IV. Using the System 16 A. Cash out Request 1. Create Payout Request in Multisoft 16 2. Verify Cash out Request 20 3. Cash out Cut-off Schedule 21 B. Adding Bank Account, Prepaid Card and Wire Profiles 1. Add Prepaid Cards 22 2. Add Bank Account 27 3. Add Wire Profile 31 C. Fund Withdrawals/Transfers 1. Bank transfers 34 2. Request a check (For US and Canada only). 38 V. Support 41 A. Customer Support 41 3 | P a g e Forever Healthy Global EWallet I. Introduction The user guide contains all essential information for the users to fully utilize the features and functionalities of Forever Healthy Global EWallet system. It contains the system overview, process flow, step-by-step procedures and screenshots guide users in understanding the system. II. Overview Forever Healthy Global EWallet is powered by iPayout which provides a variety of services and technologies to enable merchants to manage and execute payments to third parties, including but not limited to payments to commission agents. III. Getting Started After enrolling an IBR in FHP Multisoft System, Forever Global Ewallet account will be automatically created and needs to be fully activated. There are two ways to activate your account. First, is through email sent by EWallet support and the other is through FHP back office account. IBRs are encouraged to add and activate FHP Global Ewallet prepaid card after account activation. A minimum of $15 initial cash out request should be made in order to fund the FHP Global Ewallet activation ($5) and payment of a prepaid card ($10). A. EWallet activation through email. 1. A newly enrolled IBR will receive an email notification containing a link to their Forever Healthy Global Ewallet account and login credentials. Click the link to proceed with the activation. 4 | P a g e Forever Healthy Global EWallet 2. After clicking link, a window will appear for successful activation of your eWallet account. Click “Continue” to proceed. 3. Input Login credentials provided in your email then click login. 5 | P a g e Forever Healthy Global EWallet 4. After Login, Account Information Form will appear. Fill up the form to complete the following to complete registration. Please take note of the information stated under “Step 1: Account Information”. 5. Input your first name and last name. 6 | P a g e Forever Healthy Global EWallet 6. Input your address. 7. Input your zip code, home phone number, cellphone number and email address. 7 | P a g e Forever Healthy Global EWallet 8. On the drop down, select your states and country 9. Input your Birth of date. 8 | P a g e Forever Healthy Global EWallet 10. Select preferred email language. 11. Select Citizenship. 12. Enter your Social Security Number. 9 | P a g e Forever Healthy Global EWallet 13. Check the following agreements if have read and understood. 14. Enter your desired PIN code. 15. On the drop downs, select three (3) questions and type the answers to your question then click “Continue” 10 | P a g e Forever Healthy Global EWallet 16. After clicking “Continue”, you will be directed document ID submission for verification. Click “Click here or drag and drop”. 17. Open the folder where you saved your IDs then double click on the file. 11 | P a g e Forever Healthy Global EWallet 18. Click “Upload Document”. 19. After clicking “Upload Document”, a confirmation message will appear on the top of the page saying that document is successfully uploaded and the timeframe to process your document. 12 | P a g e Forever Healthy Global EWallet 20. You will received an email regarding the status of submitted document (see sample email below) Once you received this, you may now access your dashboard. 21. End. B. Forever Healthy Global Ewallet activation through FHP back office account. 1. Login your FHP back office account. 13 | P a g e Forever Healthy Global EWallet 2. On your dashboard Menu, Go to “Earnings” and click “iPayout Login”. 3. Click “Ewallet login” 14 | P a g e Forever Healthy Global EWallet 4. After clicking “Ewallet Login” button, a video tutorial will pop up. You may watch the video for your guidance or close it and proceed with activation. 5. End. C. Account Fee Schedule 15 | P a g e Forever Healthy Global EWallet D. International Bank Schedule 16 | P a g e Forever Healthy Global EWallet E. Transaction Limits IV. Using the system. A. Cash out Request 1. Create Payout Request in Multisoft. a) Login in your IBR account in Multisoft System. 17 | P a g e Forever Healthy Global EWallet b) Go to “EWallet” and login to access your ewallet account c) Go to “Cash out Request” Tab. 18 | P a g e Forever Healthy Global EWallet d) Read and take note of the Request Cash out notes then click “Proceed’ button. e) After clicking “Proceed” button, “Cash Out” page will be displayed. Enter the following details needed to complete the cash out. Enter amount (Ex. $5). Click drop down button of “From Account Type” then select “E - Cash”. Put a remarks in the note textbox (Optional). Enter your PIN. Click “Transfer Funds” but ton 19 | P a g e Forever Healthy Global EWallet f) After completing the request, check on transaction history if request has reflected to confirm that the transaction had been successfully made. Please take note that cash out request is subject for approval by the FHP Ewallet Admin. g) Once cash out request is approved, payment will be directly deposited to your FHP Global Ewallet. An email notification will be sent to member’s email. See below sample email. 20 | P a g e Forever Healthy Global EWallet 2. Verify Cash out Request if deposited to your Forever Healthy Global Ewallet. a) Open a web browser and type the Forever Healthy Global Ewallet web address on the address bar https://foreverhealthy.globalewallet.com/ or on you back office menu go to “Earnings” and click “iPayout Login ” to login on your Forever Healthy Global EWallet. b) Input your login credentials for Forever Healthy Global EWallet then click “Login” button.