To whom it may concern, This letter is regarding case number CAS30039909. My name is Veronica Cisneros Pahl, and on August 29th, 2020, I purchased a Ford Transit 250 van from Stamford Ford dealership in Connecticut. The was modified without my authorization before it was handed to me. The modifications of this van were made to enable a person, or persons, to control the van remotely, to keep me under surveillance, and to harass me. I have experienced many distressing situations that are unusual occurrences to the owner of a new vehicle. And I am writing to you to get your help so we can figure out what has happened. The van’s vehicle identification number, VIN, is 1FTBR1C86LKA12460, and the plates are from Connecticut, C227199. If the modifications of the van have been made with the sponsorship of a policing government authority, perhaps for some reason I am under surveillance, then you need to know I am being harassed. Through the van, psychological harassment is exerted in several ways. Their aggression is so overt, that I cannot stop thinking they are emboldened because they may be sponsored by a government authority entity. A little over a week, they increased their aggression to a level where I know my life is in danger. I will describe this situation in the section “WHILE IN WASHINGTON DC.” During this situation, I ended up towing the van to Lindsay Ford Dealership in Maryland. From this dealer, I got invoice number 398416, with customer number 920976 with the lines below highlighted: CHARGE BATTERY FOR TESTING, R&r FRONT DRIVERS SEAT FOR ACCESS (AFTER MKT MODIFICATIONS. ) REPLACE BATTERY ASSY . RESET BATTERY MONITER (7L9 1KC9,. FB7CL) 10654C., 10654C1., MT R&r DRIVERS SEAT FOR ACCESS 0.5. The invoice states “AFTER MKT MODIFICATIONS,” and I cannot emphasize it enough, I never request any modifications to the vehicle. My interaction with the salesman and the business manager ( Gus Gournaris and Andy respectively ) was minimal. In other words, I never engaged in a conversation to modify this or modify that. I purchased a plain Ford Transit 250 van; I believe the one I drive tested. In other words, I did not request nor authorized any modifications to be made to this van. Given the gravity of this situation, I feel compelled to dive into the problems I am experiencing, but I have included a description of the van’s purchase process to APPENDIX A at the end of this document. I believe my former employer SMB Networks is the one behind all of this. The company is located in Hamden, Connecticut, and was founded, and is managed, by Peter Verlezza. I believe his service manager Eric Raffone and the lead technician Jonatan Cardinale are participating in this harassment. I won’t get into the details of what led me to believe this. I will focus on the problems with the van. But suffice it to say that at first I thought the hacking and harassing was led by the service manager Eric Rafone because he wanted to intimidate me, because perhaps for some reason he felt threatened by me, an outsider. But since the van situation happened, I cannot help thinking my former boss is leading this campaign. Getting a Car Dealership to tamper with the vehicle a consumer is about to purchase is an awesome feat. And I doubt the younger technicians would have the relationships and funds to pull something like this. Verlezza, an Italian man in his 60’s is more like it. But as you will learn, I was disabled from driving the van, and now that I know the degree to which the van can be controlled remotely, I believe my life is in danger. Again, I need your help. If I am killed in a road accident, at first you may be led to think I failed to press the brakes, and if you read this document, hopefully you will feel inclined to examine the van’s computer for disabled brakes or some other discrepancy. By the way, I’ve been driving for over 20 years, and I have driven across the country at least 4 times. I am being harassed online, through the van , through my phone, and to ensure I get a response from you, I ask that you try to communicate with me through these three ways. In an effort to ensure you are able to communicate with me. Phone (310) 745-9981 Mailing Address: Veronica Cisneros Pahl PO Box 250617 New York, NY 10025 Email: email@example.com THE FORD TRANSIT 250 VAN - TAMPERED VEHICLE From the day I got the van I have been harassed. The first day I got the van, I went to park and sleep at the parking lot of a ShopRite located at 266 East Main Street, Clinton, CT 06413. After I turned off the engine, without me opening any doors, the lights in the cargo area came on. This was distressing because I did not want to be noticed, and the windows had no coverings yet. Given that Andy (Gus Gournaris referred to him as his Business Manager) told me the mechanics had to work on a “recall,” I was already open to the possibility that Stamford Ford had made unauthorized modifications to the van. But given that all of my computing equipment had been hacked, the COVID-19 pandemic was still unfolding, and I felt unsafe staying in Hamden, I hoped that whatever harassment I could experience through the van would be mild. I never expected the harassment would go as far as disabling me from driving the van, but today, I expect the brakes may be disabled as I drive in the open road. LIST OF VAN’S MANIFESTATIONS I ATTRIBUTE TO THE HARASSMENT/SURVEILLANCE THAT ARE ENABLED BY THE UNAUTHORIZED MODIFICATIONS OF THE VEHICLE ● Unable to control the cargo area lights. Above I mentioned one incident with the cargo area lights, these came on at an inconvenient time although no door had been opened. Another time, a hot September night, I opened a cargo area door to let the air in, and since I had timed the duration the lights would stay on after opening and keeping the doors opened, I expected these lights to be on for five minutes. The five minutes passed and the lights were still on. So I pressed the switch that is by the rear door, the one that is covered by soft plastic, the button described by the user manual as the control switch for these cargo area lights, and these would not come off. I pressed and pressed the button, and the light remained on. So I closed the doors, removed the cables’ coverings, and I disconnected the lights. I gave up on them this day. Just as a side note, somebody enrolled me into a website called Plenty of Fish, I think a dating site, right after this incident. Men would come around the van, and would stare at the van and at their phones with a look of expectation. ● Recurring mini-engine like sound coming from the undercarriage of the van. There is no pattern to the emission of this sound. However, there have been periods when I would hear it the moment I began to move around the van, and at night, as I was ready to sleep. The sound may happen when the van has been parked and off for 72 hours, or when I just switched it off, or right after I switched it on. There is no predictable pattern. ● Length of time I can hear the radio after I switch the engine off. When I first bought the van, after I switched the van off, the radio would stay on for 30 minutes. If I pressed the power button, it would restart without the need to enter the key into the ignition socket, and stay on for another 30 minutes. As time progressed, the time has decreased to 10 and 5 minutes. One day, it may be 5 minutes, and the next day 10 minutes. There is no consistency. So I began to live the ignition key in the ACC position, and although sometimes I am allowed to hear the radio for 30 minutes, sometimes, it switches off after 5 minutes. I believe the unauthorized equipment that has been embedded into the van requires energy, and this is why the limitation on my use of the accessories when the van is off has been increasing. ● Unexplained toggle of locks. This happened on Friday, November 6th, 2020. I was seated in the cargo area sorting through some papers, when I heard the locks toggle. I looked up to the magnetic hook that is on the side of the metallic filing cabinet, and sure enough, my keys were hanging from it. So I stretched my arm, and pulled the sliding door’s lock and confirmed it was now unlocked. As I was processing what had just happened, the locks toggled again. ● The day after the locks toggled on their own, I parked by central park. The next morning, November 7th, as I walked away from the van, I pressed the key fob twice and heard the alarm honk. When I came back at night, the passenger door was ajar, and the curtain I placed as a divider between the cabin and the cargo area was pulled down. I had used Gorilla silver tape to set the curtain, so I believe somebody pulled the curtain down, as opposed to the curtain just dropping due to its own weight. ● I called the honk that is generated when the key fob’s lock button is pressed twice the alarm honk. I was planning on going to Washington, DC a couple of weeks after the Byden administration was inaugurated. So when the mini-engine sound stopped happening for a few days after the presidential inauguration, I wanted the harassment to continue overtly so I could show the federal investigators. I did not want the harassment to stop just before I reached out to the FBI. So I began to insult those whom I think are harassing. While in the cabin, I called them names and cursed the worst and most disgusting things I could think of. My strategy worked, and the mini-engine sound came back with fury. Now it was happening quite frequently, and not only that, I would hear the alarm honk when the doors were locked. In other words, the alarm honk would be triggered when I pressed the lock button in the doors just once, when I pressed the lock of the key fob just once, and when the locks were triggered as I began driving the van. The alarm hunk manifestation stopped when I arrived in Washington, DC. On February 3rd, 2021, around 11:45. I parked on E St. NW (corner with 12th St. NW), and after I had organized the back of the van a bit, I closed and locked the doors, and I noticed the alarm honk had been fixed. ● Plates glued to the ceiling of the cargo area. When I drove-tested the van, there was no lining in the cargo area, nor any plates glued to the ceiling of this area. When I asked the person who sold me the van, Gus Gournaris, which van would he give me, he said the one I had tested. The van was handed to me with temporary lining on the side walls; some black plastic material. Also, there were (and still are) three plates glued to the ceiling of the cargo area. After I scratched one a little (to get a sense of what it was made of), I noticed a rock-metal like material. I am leery of these plates. I wonder if they are antennas or something to increase the condensation of humidity. The owner’s manual says nothing about these. ● Another unauthorized access into the van: After consuming sleeping aid melatonin from a new bottle for a week, I was surprised to find myself awake five hours after having taken it. Usually, it takes thirty minutes for these capsules to take effect. So the next day, I took an extra capsule, and two hours later, my left kidney was hurting. The next morning, my left arm was throbbing. I stopped taking the capsules from this bottle, and got new bottles that I keep with me at all times. THE MOST HARROWING INCIDENT BELOW WHILE IN WASHINGTON DC I arrived in Washington Wednesday February 3rd around 11:45 AM. The emergency honk that was triggered when I pressed the lock button either on the door of the key fob that had been happening for over a week was fixed. I waited after 1 PM to go to the FBI building to avoid agents gone to lunch. A little after 1PM I went to the FBI building located in 935 Pennsylvania Avenue NW, Washington, DC 20535. When I arrived, I walked towards a young man behind a window pane. I introduced myself, and then I told him I was being harassed by my former employer. I had written a letter, and I had not heard from them. So I came to get their help. Then, an officer asked me to step outside of the building. I did. Once outside, I repeated the same thing to the two or three officers that were surrounding me. One of them gave me a card with a phone number, a website, and an email to submit my inquiry or request help. I told him I had no secure computer or phones I felt comfortable using when reaching out to the authorities; I mentioned I had already submitted many reports to the ic3.gov website; and that I had written a letter but had not gotten any responses. Then he said that no investigators were at that building, but that I could go to the nearby public library to access their computers or phones. I told him the libraries were closed due to COVID-19, and he hollered one of his buddies and asked if the library was opened. The young man took his phone out, it appeared he was checking the library’s schedule, and then responded the public library was open. I walked to the Martin Luther King Jr. Memorial Library located at 901 G St. NW, Washington, DC 20001, and when I spoke to the man by the door he said they were only open for pickup and drop offs. I explained I needed to contact the FBI, and that I had no secure computer or phone, and he offered his phone. I accepted it. I called 1-855-835-5324. After following the prompts, a woman took my call. I identified myself, and then I told her I needed help because I am being harassed by my former employer. She asked me how I was being harassed, I told her that I was being harassed through the van I bought to get out of town. I figured that my employer had hacked all of my computing equipment. With a tone of voice that projected disbelief, she asked me what was the federal crime, and I told her that my natural sleeping aid had been tampered with. I told her many other situations were happening, and that I had sent a letter on November 12th, which USPS records indicate was received on November 17th. Then she made other questions but interrupted me after I would utter a sentence at each turn. My impression is she did not want to listen. I began to ask if she could give me pointers on where to go for help, but she again interrupted me to tell me she would hang up. I walked back to the FBI building and, again, stepped inside and towards the reception window, but an officer, not any of the ones I had seen 30 minutes before, but an angry one, told me to step outside. Then I told him that the officers had sent me to the public library but it was pickup and dropoff only, then he said, “we collected your information mam no go,” and he shut the door. I went to the Labor department, which was a 10 to 15 minute walk from where I was. I told the officers at the door that I needed help because I am being harassed by a former employer, and they gave me a phone number to call. They said that due to COVID-19 they did not offer walk-in appointments. I went back to the van, and drove to a grocery store to do some shopping. Then I parked at a spot where I could stay overnight and spent the night there. The weather was warmer in Washington than in New York, so I decided to stay for a few days. THURSDAY FEBRUARY 4TH On Thursday, February 4th, after I woke up and drove around for a while, I parked and turned the engine off. I positioned the key into accessory mode, ACC, which entails my turning of the key to the almost start engine, but not quite. In this position, all the panel lights are on, the radio is on, I am able to charge my phone through the gas cigarette lighter. So there I was listening to the radio and recharging a phone. After 30 minutes, a message popped over the panel indicating that it would power off to save battery power. I reset the key (switched the key to the lock position, then back to the ACC position) and again put the key into ACC, and then I got these messages over and over: ● Check Brake System ● Pre-Collision Assist Not Available ● Hill Start Assist Not Available This video illustrates what happened: https://www.youtube.com/watch?v=5eGcYXwc3Fg I decided to switch the engine on and drive some more. After a while, I parked across the street from 2813 4th St. NE, Washington, DC 20002 (I did not know this address until Saturday afternoon, but I state it here to establish that I did not move from this spot for many days). I followed the routine I mentioned before, which is positioning the key into ACC. Again, I was listening to the radio and recharging a phone. After 30 minutes, a message indicating that it would turn off to save battery power popped over the panel. I reset the key (switched the key to the lock position, then back to the ACC position), and again put the key into ACC position, and then I got these messages: ● Check Brake System ● Hill Start Assist Not Available This video illustrates the messages I got: https://www.youtube.com/watch?v=I4NJWQZ4zgg I put the key in the ACC position, but the radio would not come on. So I began to talk to the panel. Saying things like, I don’t understand why you are doing this. I am nobody. I have no money, I am a loser, why are you doing this? Then the panel lights went off, and I tried to switch the engine on, but it would not start. I would toggle the key back and forth and the van would not start. I stopped trying to start the van until two days later. SATURDAY FEBRUARY 6TH Saturday, February 6th, I switched the engine on right of the bat, but I got the same errors, “Check Brake System,” and “Hill Start Assist Not Available.” I switched the engine off to see if this would reset the messages. But no, the messages continue to appear. I turned the engine off one more time to put on my boots, and when I tried to switch the engine on, nothing happened. Now, no messages, and no engine; nothing. I fiddled with the key and the panel lights came on without the key inserted. This video illustrates I am disable from switching the engine on, but the light panels come on even though the key is not inserted in the ignition socket: https://www.youtube.com/watch?v=L3Lp4ZNlv3g Next, I describe a series of calls, texts, the impersonation of a road service guy by a dubious character, I believe this series of events is a clear and tangible manifestation that I am being harassed and surveilled. At 13:31 hrs I called the Road Assistance provided by Ford, 1-800-241-3673, and after I spoke to somebody for about 3 minutes, the call dropped. I dialed again, and the call did not go through. At 13:34 hrs I dialed again, and I requested unspecified assistance (I did not know what the problem was), to 4th St NE, Washington, DC. Soon after I got a text from (844) 994-2460 with Request #13048166, and this was followed by another text indicating INMAN’S AUTO SERVICE with phone number (972) 538-3450 had been dispatched. I approached a person who appeared to live in one of the houses in front, and I asked her what the zip code was. She said 20002. Then, I also began to get texts from (803) 675-7480 (these are dubious texts). Text from (803) 675-7480 at 13:54hrs “Your request for service has been assigned to Taty, who will be at your location within 59 minutes. We will provide an update when they get close to arrival” Text from (803) 675-7480 at 13:54hrs “Great news! Your technician is en route to your location and should arrive in approximately 7 minutes” At 14:03 hrs a man called from (240) 550-2648 asking me the address of my location, and saying something about New York. Given that I was getting texts from two different sources, I told him to deal with the Ford Road Assistance directly. Then I hung up, and 14:05 hrs I called Ford Road Service again, (800) 241-3673, the call dropped. So I dialed again, and this time I gave the address 281 4th St NE, Washington, DC 20002. The number of the address was wrong. I was not aware the door I was looking at was missing the last number, but as I continued to wait, I realized the other doors on the block had a 4 digit number (i.e., 2813). Again, I made a mistake by giving 281 as the number of the street address. In between 14:22 - 14:35hrs I got calls from (931) 572-6732, and I told the female representative that the address was 2813 4th St NE, Washington, DC 20002. I continued to get dubious texts. Text from (803) 675-7480 at 14:25 hrs “ARS: Sorry we missed you. If you still need service, contact your insurance provider, motorclub or 2143964770. Thank you” Text from (803) 675-7480 at 14:48 hrs “Your request for service has been assigned to Desmond, who will be at your location within 59 minutes. We will provide an update when they get close to arrival.” Text from (803) 675-7480 at 14:49 hrs “Great news! Your technician is en route to your location and should arrive in approximately 10 minutes” Text from (803) 675-7480 at 14:55 hrs “Your request for service has been assigned to Desmond, who will be at your location within 59 minutes. We will provide an update when they get close to arrival.” Sometime between 14:47 - and 14:57 hrs a man stood up by the hood of the van, and yelled something. I opened the door, and I may have asked him to repeat, or what do you want? He did not look like the road assistance guys I have dealt with in the past. He was wearing a face mask with some text and a red heart, and he may have had a long light-colored t-shirt. He asked me, don’t you want to get the car started? I responded if he had some ID, and he said no. I asked him where his truck was. And he pointed to an older colorful truck, and I was suspicious. So after I asked him if I could take a picture, he ran away, hoped into his truck, and drove away. The man was non-white, non-hispanic, but I am not sure if he was black or of another ethnicity. He was tall and had darker colored skin, and he spoke English without a foreign accent. I took a video of the truck and recorded his plates. The truck was an older Dodge turquoise-teal with plates 3DS2699. Then I called 911. Here you can view the video of the truck: https://www.youtube.com/watch?v=89yIKEq6p8I While I waited for the police to arrive, although the key of the van was not on the ignition socket, I heard a sound like a revving machine from underneath the carriage. It went on for a few minutes, and then it stopped. Then I tried to switch the van, and this time no lights blinked, nothin, the van was dead. The dubious texts continued. Text from (803) 675-7480 at 13:20 hrs “ARS: Sorry we missed you. If you still need service, contact your insurance provider, motorclub or 2143964770. Thank you” Text from (803) 675-7480 at 13:29 hrs “Great news! Your technician is en route to your location and should arrive in approximately 11 minutes” Text from Ford (844) 994-2460 at 15:35 hrs asking if the provider had arrived; I replied “N” By 15:43 hrs I got a call from a Ford representative, Tom. He said that the road service provider had reported I was not on site. During our conversation, I gathered that I could request to be towed to a nearby dealership, and I told Tom I would call Monday morning to do this. Text from (803) 675-7480 at 13:51 hrs “ARS: Sorry we missed you. If you still need service, contact your insurance provider, motorclub or 2143964770. Thank you” SATURDAY AFTERNOON POLICE When the police arrived, I described what had happened. I spoke to office Astasia Myler, with badge #2028 and her partner, a male officer. I showed the video of the truck. He said he could not file a police report, because a stranger trying to impersonate a road service person is not a crime. He took the plates just in case. The male officer tried to get the van started, but like with me, the vehicle did not start. I told them I would try to get the service again next Monday. They left. MONDAY FEBRUARY 8TH, 2021 At 7:30 hrs I called Ford Road service, (800) 241-3673, and after I spoke to somebody for almost two minutes when the call got disconnected. Again, I begin to get debuios texts right after I called Ford Road Service At 7:32, from 24376, I got the text “To complete your roadside service tap: https://www.rsahelp.com/?id=60212f3d40236a Msg & data rates may apply. Reply STOP to end messages” I Ignored this text. At 7:32 hrs, I redialed Ford Road Service, (800) 241-3673, I requested towing service to the nearest Ford dealership. I spoke to a lady called Anna (or Ana), and she said the address of the dealership was 7591 Annapolis Rd. Landover Hills, Maryland. And when I asked him for the phone number to this dealership, she said there was no phone number. At 7:41 hrs, (844) 994-2460, I got a text from Ford’s Road Service telling me that #13093243 request had been received at 2813 4th St NE, Washing… Followed by another text telling that the service provider would not be able to transport passengers, and prompting me to arrange for transportation to the drop off location. Since my phone is hacked, I avoid using the data service. I try to limit my use of the phone to necessary calls, and if I MUST use mobile data, only then do I turn this on. I write this to help you understand why I did not arrange for Uber or Lyft, or right away do an internet search and look for a taxi service. Instead, I dialed directory assistance to the washington DC area code (i.e., 202-555-1212), and I got a busy tone. So I then dialed directory assistance to the area code of my phone (i.e., 310-555-1212), and again, I got a busy tone. Then I switched on the mobile data on the phone, and I did an internet search for the address Anna (or Ana) had given me, 7591 Annapolis Rd. Landover Hills, Maryland. The results I got indicated this is a Hertz Rent-a-Car. Then, I searched for Ford Dealerships in Washington DC, and from the map I was presented with, I selected Lindsay Ford, located at 11250 Veirs Mill Rd, Silver Spring, MD 20902. I called their phone number, (888) 457-7005, and the lady who answered told me they were opened. At 7:46 hrs I got a text from Ford, (844) 994-2460, telling Ifeacho Auto Towing had been dispatched. It also provided me with a phone number (202) 867-9213. When I realized that I was being sent to the wrong place, I started to think those who attack me would somehow prevent me from getting the van to a dealership. I can’t remember if I first called my uncle in California or 911. But I called 911. After I began to speak, the call dropped. I dialed three more times, and each time the call dropped. Finally, the fifth call went through. I stated my location, and I tried to communicate that I was being dissabled from getting the van to a Ford dealership. I was being sent to the wrong place. I also called my uncle and left a message alerting him about a possible emergency. During this time, I got five calls from bogus phone number (520) 770-4732. I did not answer any (as I write this, I have done a search of this phone number, and I get many results indicating roadside assistance from Tucson Arizona). Then the towing truck arrived, and I told him that the address they were sending me to was wrong. I was distressed so I talked aggressively. I told him I needed to go to the Lindsay Ford Dealership. Then I asked him why I was being asked to arrange my own transportation, and he said that it was up to the road service person whether they would take passengers, but that they sent a text recommending we arrange our transportation for liability purposes due to COVID-19, but I could drive with him. After he looked up the address of the Lindsay dealership on his phone, he agreed to take me to that location instead. As he was preparing to tow the van, the policy arrived. I spoke to officer Gail Haywood, with badge #2985 and her male officer partner. I explained to them what had happened the previous Saturday, and that this morning I was being sent to the wrong location. I was stranded, and I hoped they could help me ensure I get bona fide towing service to the closest Ford dealership. They waited there until Ifeacho, the van, and I took off. Ifeacho is a fine towing service provider, and he took me safely to the Lindsay dealership. When I arrived, I spoke to John Kernan, and gave a general description of the error messages the van had generated, and how it died. He took the order at 9:54 hrs. I waited for a few hours, and then John came to tell me he thought this was a battery problem. I asked him if we could speak privately, and we stepped outside of the waiting area. I began to tell him that before I bought the van all of my computing equipment had been hacked, and I ultimately concluded it was my employer. So last August, I quit my job, and with COVID-19 unfolding, I had been unable to find an affordable apartment. So I resorted to buying the van so I could live in it while I figured out what was happening. However, I had experienced many odd symptoms from the van, like the toggling of locks. He said maybe I had the key on my pocket, and inadvertently pressed the buttons. I described to him what I wrote above, me seating in the cargo area, the keys hanging from the magnetic hook from the metallic filing cabinet, etc. He said this was the battery getting confused because I tried to charge my laptop. Then I told him I mostly use the cigarette lighter charger, to charge my phone. Then he said, let’s see what the technician finds. I asked him if he could write in the invoice that “I thought the van had been equipped to keep me under surveillance and to harass me, and that although they did not believe this was the case, I had made this statement.” He again said, let’s see what the technician finds, we just need to replace the battery, and he would then enter this into the report because this could be a legal matter. I told him that for me this was a legal matter too. Then, I said I thought they had tampered with the van when I bought it, and went back to the waiting area. An hour later or so, he came to fetch me, and walked me to the running van. He handed the invoice number 398416, with customer number 920976 with the lines below highlighted: CHARGE BATTERY FOR TESTING, R&r FRONT DRIVERS SEAT FOR ACCESS (AFTER MKT MODIFICATIONS. ) REPLACE BATTERY ASSY . RESET BATTERY MONITER (7L9 1KC9,. FB7CL) 10654C., 10654C1., MT R&r DRIVERS SEAT FOR ACCESS 0.5. Here you can view a PDF version of the document: https://pdfhost.io/v/37fhiozRk_Ford_Transit_250_Van_Invoice_20210208pdf.pdf If for some reason the pdf document is missing, you can view a video version of the invoice (I am harassed online, so all my digital activity may be tampered with. So hopefully the video remains integrous): https://www.youtube.com/watch?v=rTIk-t3BCq4 I asked John about the panels that are glued to the ceiling, and he said they could be padding, maybe they were going to line the van. I said these were metallic like plates, and he said he did not know what they were. Again, the van’s vehicle identification number, VIN, is 1FTBR1C86LKA12460, and the plates are from Connecticut, C227199 As I was getting ready to drive away, I noticed the clock on the screen was saying 1:xx. I don’t remember the minutes, but I changed only the hour to 4, and I drove away. I made a few stops before I drove out of town. I began to drive back to New York, and after I heard the time on the radio, I noticed the time on the clock was wrong. So I would manually set the clock but it would go back to the time it marked before. I thought perhaps it was because I was driving, so I stopped at the first service area, and I again tried to set the time. Again, it would go back to the time it marked before I tried to change it. This video illustrates what happened: https://www.youtube.com/watch?v=LbO3QTvv_L8 CALL TAMPERING and TEXT SPOOFING During my visit to Washington, DC, when I initiated my request for support from Ford Service Road, I began to get texts from Ford AND from another phone number which I believe was intended to confuse me. Ultimately, I faced a person who impersonated the road service assistance I requested from Ford, the thuggy looking guy with the colorful truck who ran away after I asked him if I could take a picture of him. Below is the timeline of the texts I got from each phone number: TIME (hrs) - (844) 994-2460 - Bona fide Ford (803) 675-7480 - the dubious texts 02/06/2021 Road Service 13:45 Ford (#13048166): Request received at 4th St. NE, Washington, DC. Track or update your request: …. 13:46 Ford: INMAN’S AUTO RESCUE has been dispatched. ETA: 59 min. You can reach them at (972) 538-3450…. 13:54 Your request for service has been assigned to Taty, who will be at your location within 59 minutes. We will provide an update when they get close to arrival 13:54 Great news! Your technician is en route to your location and should arrive in approximately 7 minutes 13:55 Ford: Your driver is en route.... 14:17 Ford: Has your service provider arrived? It’s important to us that you’re taken can of…. 14:22 Ford: Checking in to make sure everything is going smoothly…. 14:25 ARS: Sorry we missed you. If you still need service, contact your insurance provider, motorclub or 2143964770. Thank you 14:28 Ford: (#13049960): Request received at 281 4th St. NE, Washingt…. 14:29 Ford: Service provider has been updated to INMAN’s AUTO RESCUE. ETA: 59 min. You can reach them at (972) 538-3450…. 14:48 Your request for service has been assigned to Desmond, who will be at your location within 59 minutes. We will provide an update when they get close to arrival. 14:49 Great news! Your technician is en route to your location and should arrive in approximately 10 minutes 14:55 Your request for service has been assigned to Desmond, who will be at your location within 59 minutes. We will provide an update when they get close to arrival. 13:20 ARS: Sorry we missed you. If you still need service, contact your insurance provider, motorclub or 2143964770. Thank you 13:29 Great news! Your technician is en route to your location and should arrive in approximately 11 minutes 15:35 Ford: Has your service provider arrived? It’s important to us that you’re taken can of…. 15:36 Ford: Thanks, we’ll contact your provider for an update right away…. 15:36 Ford: Your driver is en route.... 15:49 Ford: Has your service provider arrived? It’s important to us that you’re taken can of…. 13:51 ARS: Sorry we missed you. If you still need service, contact your insurance provider, motorclub or 2143964770. Thank you On Monday, my assailant’s also tried to get me confused. I made my initial call to Ford Road Service, (800) 241-3673 at 07:30 hrs. THe call was disconnected, and then I called back at 07:32 hrs, after I got a dubious text from 24376 TIME (hrs) - 02/06/2021 (844) 994-2460 - Bona fide 24376 - dubious texts Ford Road Service 07:32 To complete your roadside service tap: https://www.rsahelp.c om/?id=60212f3d40236a Msg & data rates may apply. Reply STOP to end messages 07:41 Ford: (#13049960): Request received at 2813 4th St. NE, Washingt…. 07:41 COVID-19 Update: Our service provider won’t be able to transport passengers. Please arrange personal transportation & ensure drop off location is open. Thanks! 07:46 Ford: Ifeacho Auto Towing has been dispatched. ETA: 60 min. You can reach them at (202) 867-9213 09:06 Ford: Has your service provider arrived? It’s important to us that you’re taken can of.... Etcetera… I got no more dubious text, but more from Ford TAMPERED CALLS I believe some of the calls I make are being tampered with. When I look at the pattern of calls I initiate with some important service (i.e. Ford Road Service, E-Z-pass, a government agency, etc.) I observe the pattern of my first call, or calls, always dropping, and then I am able to have a longer call. I believe this longer call is tampered with. I don’t know how this would happened, because at the end it appears my request for service or placing of an order is processed, but I believe during the first call the hackers learn who am I calling and what I need to accomplish, and then the longer call, which is always answered by a another person (I expect this to be normal), but in my case this call may be somehow routed to the hackers. Then somehow, they do enter my information and request into the organization’s system (Ford, E-Z pass, etc.) DATE TIME PHONE CALLEE DURATION NUMBER hh:mm:ss 08/30/2020 08:07 (800) 241-3673 Ford Road 00:01:59 Service 08/30/2020 08:09 (800) 241-3673 Ford Road 00:12:05 Service 02/06/2021 13:31 (800) 241-3673 Ford Road 00:03:13 Service 02/06/2021 13:34 (800) 241-3673 Ford Road 00:00:07 Service 02/06/2021 13:34 (800) 241-3673 Ford Road 00:11:20 Service 02/06/2021 14:05 (800) 241-3673 Ford Road 00:00:12 Service 02/06/2021 14:05 (800) 241-3673 Ford Road 00:13:29 Service 911 CALLS DROPPING AND SOME MISSING FROM CALLING ACTIVITY RECORDS Also, on February 8th, I had to place a 911 call five times before I could actually speak with an operator. The 1st call dropped after I started to answer the operator’s question about my location. Then I placed 2nd, 3rd, and 4th calls that dropped, and in the 5th call I was finally able to speak with the operator. Worrisome too is the fact that of 911 calls I made on 12/11/2020, 02/06/2021, 02/08/2021, the phone records I got from my provider only show the 911 calls I made on 12/11/2020.The call I made on February 6th was for a few minutes and it is not displayed on the records. And on February 8th, I see none of the five 911 calls I made in my calling history. As I mentioned in another paragraph; the first one dropped after I said a few words, the 2nd, 3rd, and 4th dropped completely, and the 5th one was a couple of minutes long. FINAL WORDS I believe the van is also equipped with a rogue wireless internet access device, and that although I have not connected any wireless or computing device to the van, nor signed into a wireless data plan, the GPS is used to track me at all times. I repeat, I have not connected any wireless or computing device to the van. In fact, I set the wifi and bluetooth off right after the van was handed to me. After I drove a block away from the dealership, I stopped and configured the wifi and bluetooth to be off. When the toggling of the locks, and leaving the passenger door opened and pulling the curtain down happened I thought that the harassment was already an extremely overt expression of aggression, but then tampering with my sleeping pills amazed even more. But after I was disabled from driving the van in Washington DC, and interacting with an impersonator of road service assistance, I know there is no limit to what this person or persons will do. I believe I can expect the brakes of the van to be disabled as a drive. I think of many other possible scenarios but since I know my assailants are reading this document as I write it, I will omit these. Veronica Cisneros Pahl APPENDIX A - Description of the Van’s Purchase Scenario I stopped by the Ford Dealership located at 212 Magee Avenue, Stamford, Connecticut, 06902 on Monday, October 24th, 2020. After I was greeted by a young man, Gus Gournaris, Sales Manager, assisted me through the purchase process. Right off the bat, I told Gus I had lost my job a couple of weeks before, and that I wanted to purchase a van to become a mover (to generate income or as an alternative to the recently lost job). Gus showed me the transit Van and allowed me to test drive it. Then he told me the price, and gave me a paper that stated the deal he offered for me to sign. He asked me for a $1,000 deposit so they began working on the finangin paperwork. I don;t remember the exact amount, but he priced the basic Transic 250 for something like 37 or 38K. I would be trading my Grand Cherokee 2004. Andy, the financing agent then approached me and I confirmed i’d lost my job and wanted to van to generate income. I told him that up to a couple opf weeks ago, I’d been working as a marketing manager for a managed IT services company making $55K a year. He jotted a few notes on my application, and he asked about my credit rating. I answered 770 - 780. He said OK and left. Gus came back and had me signed a credit card receipt for the $1,000 deposit. He said he would call me the next day, and that I may pick up the van Thursday or Friday if everything checked out. Gust left me a voicemail a couple of days later, on Wednesday, October 26th, 2020, and he said I’d been approved and may be able to pick up the van early the following week. This timing was a problem for me, because I wanted to be out of Connecticut as soon as possible. The urgency to get out of town stemmed from the fact that all of my computing equipment had been hacked, including phones, and I had been unable to solve the problem even when I purchased new equipment. I had come to the conclusion that my employer was behind the hacking. I told Gus and Andy I had lost my job, but in fact I quit my job. The business and the place where I lived are located in Hamden, and I no longer felt safe there. This is why I wanted to get out of town ASAP. Although I seriously considered the possibility of doing moving gigs through the taskrabbit.com website, my priority was to get out of Hamden, solve my hacked equipment problem, and figure out what to do next. As you know, by the end of August, the COVID-19 pandemic was still unfolding. Although I had tried finding an apartment, I was unable to find something that I thought was affordable for at least a year without me having a job. I felt I needed time to figure out “what just happened?” plus the uncertainty of the pandemic. SO… I spoke to Andy about handing me the van sooner than a week later, and he said the delay was due to a “recall.” The mechanics had to work on the van before they could give it to me. I decided to call the CEO, Dominic Franchella, and I left him a voicemail asking for his help in getting the van sooner rather than later. Andy called me back and said they would try to give me the van sooner and asked me to call back the next day to check the status. He ended up telling to stop by on Saturday morning. When I arrived Gus told me he would attribute the sale of the van to one of his sales reps, a woman I never met, called Virgnia Sousa. I exchanged a couple of voicemails with her, but I never spoke to her. The financed amount added up to $41,587.62, and this included the van, a five year bumper to bumper service, registration for mixed plates, taxes, and whatever other fees and charges were required. The van was financed through BCI FInancial Corporation with address PO Box 876, Cheshire, CT, 06410, with an interest rate of 6.49% Before I drove away, I asked Gus for details about the recall they had to work on, and he said it was something about the engine of the van. After I transferred all things from my Jeep to the van, I drove away.