TERMS & CONDITIONS Please ensure you read these terms and conditions before any work is undertaken.by agreeing to the appointment you agree to the terms and conditions set out below. “NO FIND NO FEE” GUARANTEE REQUIREMENTS Due to the complexity of heating systems and boilers and that these are often contaminated with rust and leak sealant, we do not generally carry out heating leak detection on a ‘No Find – No Fee’ basis. All details of the property will be confirmed by email to the client before the visit, along with our terms and conditions for their agreement. If inaccurate information is given, we will charge our agreed rate for the services provided. 1 ACCESS REQUIREMENTS Please ensure floor areas are clear and uncluttered to enable maximum opportunity for visual inspection. If we are unable to access the floors due to excessive contents and / or heavy items, we may be unable to carry out our work, however the full agreed rate will still be chargeable. Full and free access is required to all rooms and parts of the property. This may include adjacent property, eg in flats or shared accommodation. If access is not available or the leak is found to be beyond the physical boundary of the client’s property, our full agreed rate will be chargeable. Due to our the equipment used we require parking in close proximity to the property. Any parking charges incurred during our visit will be chargeable back to the customer. 2 AGREED RATES & CHARGES Our ‘No Find No Fee’ leak detection is per visit for domestic customers only and is limited to the property’s hot and cold pipework and water mains where there is a water meter proving a significant loss, it excludes commercial leak detection as well as damp investigation, roof investigation and swimming pool leak detection. Additional charges such as mileage, travel, accommodation and parts are also excluded. Please note that due to the complexity of heating systems and boilers and that these are often contaminated with rust and leak sealant, we do not carry out heating leak detection on a ‘No Find – No Fee’ basis. It will be deemed to have been successful by finding one leak in the property, or by determining that there are no leaks on the system. If the leak disappears during our investigations our fee will still be payable. The charge for our standard domestic leak detection service is from £650.00 +vat. This includes 1 days attendance (up to 8 hours) and the use of all our equipment. This service includes a report. The report will be emailed to all relevant parties upon receipt of cleared funds. The service does not allow for works to access the leak. Additional charges may be incurred for excessive mileage / travel / accommodation. This will agreed with the client before our attendance. If a system has a significant leak, there can on occasions be more than one leak. Each leak that is found needs to be repaired to make it possible to trace the next leak. If a temporary repair can be made at the same visit, the engineer will endeavour to trace additional leaks. If the engineer needs to return to the property on a different day, an additional fee will be incurred. The use of tracer gas will indicate a leak in a certain position, but this may be in a different area to the gas trace equipment indicates. Tracer gas will find the route of least resistance and can appear in different areas due to ground conditions, ducts, additional pipework. The area indicated would be ruled out first before continuing with the trace. Payment in full is due on completion of any works, this will be at the discretion of the operative, whether it be by credit card machine , cheque or BACS transfer. Any insurance report will not be released until full payment has been received. Additional fittings and valves may occasionally be required to enable us to carry out our work. Temporary plumbing repairs may be carried out if possible to minimise disruption and to allow ongoing operation of heating systems. Materials for these works will be charged for in addition to our leak detection fee, if carried out during our attendance. Advice will be given on further repairs that are required. It is always advisable for the clients own plumber to make permanent repairs. Where an appointment has been made and confirmed by email from waterwise leak detection the full charge will still be made if there is no one at the property and access is restricted, or if the customer refuses entry. Where an appointment is cancelled within 24 hours of the scheduled arrival time, we reserve the right to charge a proportion of the attendance fee and associated costs incurred. Cancellations must be made in writing and receipt of the request will be acknowledged in writing. 3 LEAK DETECTION & PINPOINTING SOURCE We undertakes non-invasive detection within the clients property, utilising thermal imaging, sound, moisture meters, endoscopes, gas trace along with other methods to pin point a leak. If we need to cut holes, damaging the client’s property, this will be agreed before works commence. This may involve but is not limited to: lifting carpets, cutting holes in timber floors, breaking up screed. This damage may need to be made good by a third party at the client’s expense, or via their insurance policy. Some building materials and construction methods can skew the results obtained from our equipment and mean that the area identified as the location of the leak will be larger. EG impermeable layers of material blocking the leak detection gas. Wherever possible we will use alternative equipment to narrow down the leak location. The process of leak detection can cause leak sealing additive that has been introduced to the system to temporarily fix the leak. It is the responsibility of the client to inform our engineer if leak sealing additive has been used. Properties where leak sealing additive has been used will not be covered by our “No Find No Fee” guarantee. The system may need to be flushed of the leak sealing additive, before the leak detection process can commence. If we carry out this work, it will be charged in addition to the leak detection service. Where pressure testing determines there is no leak, we deem that leak detection has been successful and our agreed charge will still be payable. This also applies where the process of leak detection finds that there is a fault with the boiler, causing a drop in pressure, rather than a leak in the system. 4 REPAIRS & RECOMMISSIONING Temporary plumbing repairs may be carried out if possible to minimise disruption and to allow ongoing operation of heating systems. Materials for these works will be charged for in addition to our leak detection fee, if carried out during our attendance. Advice will be given on further repairs that are required. It is always advisable for the clients own plumber to make permanent repairs. Temporary repairs will be made to inspection and access holes where possible. Advice will be given on further repairs that are required. Damage may need to be made good by a third party at the client’s expense, or via their insurance policy. Upon request our engineer will refill and bleed air from a heating system where possible. It is recommended that the pressure in the system is monitored and that it is bled / topped up where applicable a week after our attendance to remove any remaining air. Please note a small amount of pressure loss following our attendance may be due to air in the system and not necessarily due to a leak. We recommend a chemical rust inhibitor be added to the system after it has been recharged; this will need to be done following the repair. We can provide this service at an additional charge. Where a heating system will not work properly after leak detection has been carried out, this may require the attendance of a heating/boiler engineer. We do not accept liability for works required from a system being drained for leak detection. 5 DAMAGE & LIABILITY We do not accept liability for: Damage caused during our visit by using our standard equipment for the purposes of leak detection, damp investigation, drain & waste pipe investigation or any other operation for which we have been instructed. Damage caused by undetected leaks Failure of any temporary repairs made by Waterwise leak detection. Malfunction or failure due to works carried out during our attendance. Where a client requests our re-attendance to further investigate a leak or leaks, we will re-attend providing that: The request is made within 2 weeks of the initial attendance No repairs have been made since our initial attendance No leak sealing additive has been used If the findings from our initial visit prove to be incorrect, we will not charge for the additional attendance. If the findings from our initial visit are still valid we will charge for the re-attendance at the standard rate, plus any applicable expenses. If additional leaks are detected on the re-attendance, over and above the findings on the initial visit, we will charge for the re-attendance at the standard rate, plus any applicable expenses 6 USE OF INFORMATION Waterwise Leak detection will not pass on clients details to any 3 rd parties for any purposes other than for the progression of the instruction or claim. Waterwise Leak Detection reserves the right to use photographs and anonymous testimonials from clients for marketing purposes, unless expressly requested not to by the client. All photographs and reports remain the property of Waterwise Leak detection and their use and dissemination should only be with the written consent of Waterwise Leak detection. Clients should use written and verbal information provided by Waterwise leak detection as guidance only. No guarantee is provided regarding the accuracy of information given.