Terms & Conditions Effective Date: 23 May 2025 1. Introduction These terms and conditions govern your use of the website and services provided by EndGrain CNC Limited. By accessing our website or placing an order, you agree to be bound by these terms. 2. Company Information Company Name: EndGrain CNC Limited Registered Address: Unit 54, Lydney Industrial Estate, Harbour Road, Lydney, GL15 4EJ Email: support@endgraincnc.uk Phone: 01452 452654 3. Products & Services EndGrain CNC provides CNC cutting, engraving, design, and fabrication services. All specifications, lead times, and costs will be confirmed in writing prior to order confirmation. 4. Pricing & Payment All prices are quoted exclusive of VAT unless stated otherwise. Payment terms will be agreed prior to commencement of work. We reserve the right to withhold delivery until payment is received in full. 5. Lead Times & Delivery Delivery estimates are provided in good faith but are not guaranteed. We are not liable for delays outside our control (e.g., supply chain issues or courier disruption). 6. Returns & Cancellations Custom products cannot be returned or refunded once production has begun. For standard items, cancellation or return may be accepted at our discretion. Any refund will be subject to inspection and restocking charges. 7. Intellectual Property Designs and content provided by EndGrain CNC remain our intellectual property unless expressly agreed in writing. Clients retain rights to any artwork they supply. 8. Liability EndGrain CNC is not liable for indirect losses, loss of business, or consequential damages. Our liability is limited to the cost of the goods or services supplied. 9. Data Protection We collect and use personal data in accordance with our Privacy Policy. We do not sell or misuse your data. 10. Governing Law These terms are governed by the laws of England and Wales.