SuiteNeat Privacy Policy Effec ve Date: April 11, 2025 This Privacy Policy explains how SuiteNeat LLC ("SuiteNeat," "we," "our," or "us") collects, uses, discloses, and protects your personal informa%on when you use our services or interact with our pla&orm. 1. Informa on We Collect We may collect the following types of personal informa%on: • Name, email address, and phone number • Apartment complex, unit number, and address • Appointment details and preferences • Communica%on records (e.g. texts or emails related to scheduling) • Payment informa%on (processed through a third-party service) • Feedback, ra%ngs, and service notes • Device/browser informa%on and site usage data (via cookies or analy%cs tools) 2. How We Use Your Informa on We use your informa%on to: • Schedule and manage cleaning appointments • Communicate with you about services • Match you with a qualified Cleaner • Process and confirm payments • Collect feedback and improve our services • Respond to inquiries or support requests • Comply with legal obliga%ons or enforce our terms 3. How We Share Informa on We may share your informa%on in the following ways: • With Cleaners: Your name, unit number, and contact informa%on (such as phone number or email) may be shared only with the Cleaner assigned to your appointment for the purpose of coordina%ng and comple%ng your scheduled service. Cleaners are contractually prohibited from using this informa%on for any other reason. • With service providers: Such as payment processors, communica%on pla&orms, or analy%cs tools. • When required by law: In response to legal requests, court orders, or to prevent fraud or harm. We do not sell your personal informa%on. 4. Data Security We implement reasonable safeguards to protect your personal informa%on, including secure data storage, encryp%on of sensi%ve informa%on, and limited access to authorized personnel only. However, no system is 100% secure, and we cannot guarantee absolute protec%on. 5. Your Rights & Choices Depending on where you live, you may have certain rights under applicable privacy laws, including: • Accessing or reques%ng a copy of your personal informa%on • Reques%ng correc%ons or dele%on of your informa%on • Op%ng out of promo%onal communica%ons • Reques%ng that we not sell or share your data (note: we don’t do this) To exercise these rights, email us at customer-support@suiteneat.com 6. Cookies & Tracking We may use cookies and analy%cs tools to improve the func%onality of our website and understand how users engage with our pla&orm. You can modify your browser se=ngs to decline cookies, but this may affect some features. 7. Third-Party Links Our site or communica%ons may include links to third-party websites or services. We are not responsible for the privacy prac%ces of those third par%es. 8. Changes to This Policy We may update this Privacy Policy from %me to %me. When we do, we’ll post the revised version on our website and update the “Effec%ve Date” above. Your con%nued use of our services means you accept the updated policy. Contact Us For ques%ons about this Privacy Policy or how your data is handled, please contact us at: customer-support@suiteneat.com By using SuiteNeat’s services, you acknowledge and agree to the prac%ces described in this Privacy Policy.