Jamsons Estate Agents Ltd - Client Complaints Procedure Jamsons Estate Agents | Station View, London Road, Sleaford, Lincolnshire, NG34 7LF Company No: 16905674 Tel: 01529 303030 | Email: jamie@jamsons.co.uk | www.jamsons.co.uk For internal use only. All information is treated in confidence and in accordance with GDPR regulations. (In accordance with RICS minimum standards for complaints handling and guidance from The Property Ombudsman) Company Address: Station View London Road Sleaford NG34 7LF For Estate Agency and Property Lettings At Jamsons Estate Agents Ltd, we are committed to providing a professional and high - quality service to all clients and customers. If you believe something has gone wrong, we encourage you to tell us so we can address the matter promptly and improve our ser vice. Complaints should be submitted in writing to: Jamie Aspland Director Jamsons Estate Agents Ltd Station View, London Road Sleaford, NG34 7LF Timescales & Procedure: • Acknowledgement: Within 3 working days of receipt, we will acknowledge your complaint in writing and provide this procedure. • Investigation: The Director will investigate, reviewing all relevant documentation and correspondence. A formal written response will be sent within 15 working days. • Final Viewpoint: If dissatisfied, confirm in writing, and a final viewpoint letter will be issued within 15 working days. Independent Review - If you remain dissatisfied, you may contact: The Property Ombudsman Ltd Milford House, 43 – 45 Milford Street Salisbury, Wiltshire, SP1 2BP Tel: 01722 333 306 Website: www.tpos.co.uk For corporate clients: Centre for Effective Dispute Resolution (CEDR) 70 Fleet Street, London, EC4Y 1EU Important: Complaints must be referred to The Property Ombudsman within 12 months of our final viewpoint letter. Complaints must first go through our internal procedure. Jamsons Estate Agents Ltd - Client Complaints Procedure Jamsons Estate Agents | Station View, London Road, Sleaford, Lincolnshire, NG34 7LF Company No: 16905674 Tel: 01529 303030 | Email: jamie@jamsons.co.uk | www.jamsons.co.uk For internal use only. All information is treated in confidence and in accordance with GDPR regulations. For All Other Professional Services If your complaint relates to non - residential estate agency, lettings, or other professional services, and you are unable to resolve the matter directly, submit it in writing to: Jamie Aspland Director Jamsons Estate Agents Ltd Station View, London Road Sleaford, NG34 7LF Procedure: Verbal complaints should be followed with a written summary. - Within 14 days, we will confirm our understanding of the circumstances and invite further comments. - Within 28 days, a written outcome will be provided detailing actions taken or proposed. - If dissatisfied, we will attempt resolution through negotiation or mediation. Independent Review: For non - estate agency complaints, contact: The Property Ombudsman Ltd Milford House, 43 – 45 Milford Street Salisbury, Wiltshire, SP1 2BP Tel: 01722 333 306 Website: www.tpos.co.uk Please Not e: There is no charge to private consumers for using The Property Ombudsman Service or the CEDR schemes.