C_C4H510_04: SAP SERVICE CLOUD CERTIFICATION EXAM QUESTIONS AND ANSWERS SAP Service Cloud Certification ABSTRACT Get complete detail on C_C4H510_04 exam guide to crack SAP Service Cloud. You can collect all information on C_C4H510_04 tuto rial, practice test, books, study material, exam questions, and syllabus. Firm your knowledge on SAP Service Cloud and get ready to crack C_C4H510_04 certification. Explore all information on C_C4H510_04 exam with number of questions, passing percentage an d time duration to complete test. ERP prep.com SAP Service Cloud - C_C4H510_04 PDF Service Cloud 1 Introduction to SAP Certified Application Associate - SAP Service Cloud Exam SAP Service Cloud (C_C4H510_04) preparation guide helps you to get focused on exams. This guide also helps you to be on the C_C4H510_04 exam track to get certified with a good score in the final exam. C_C4H510_04 SAP Service Cloud Exam Summary ● Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011 ● Exam Code: C_C4H510_04 ● Level: Associate ● Exam Price: $550 (USD) ● Duration: 180 mins ● Number of Questions: 80 ● Passing Score: C_C4H510_04 - 63% ● Reference Books: C4H440 , C4H510 ● Schedule Exam: SAP Training ● Sample Questions: SAP Service Cloud Certification Sample Question SAP Service Cloud - C_C4H510_04 PDF Service Cloud 2 ● Recommended Practice: SAP Service Cloud Certification Practice Exam Exam Syllabus: C_C4H510_04 SAP Certified Application Associate - SAP Service Cloud 1. Service Objects (> 12%) Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) 2. User Management (8% - 12%) Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. C4H440 (SAP CLOUD FOR CUSTOMER 2011) 3. Communication Channel and Knowledge Base (8% - 12%) Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. C4H510 (SAP CLOUD FOR CUSTOMER 2011) 4. Service Business Process (8% - 12%) Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) 5. Service Elements and Notification (8% - 12%) Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. C4H440 (SAP CLOUD FOR CUSTOMER 2011) C4H510 (SAP CLOUD FOR CUSTOMER 2011) 6. Data Management (8% - 12%) Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. C4H440 (SAP CLOUD FOR CUSTOMER 2011) 7. Basic Setup Settings (8% - 12%) SAP Service Cloud - C_C4H510_04 PDF Service Cloud 3 Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings t o meet the customer’s business requirements. C4H440 (SAP CLOUD FOR CUSTOMER 2011) 8. Reporting (< 8%) Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. C4H440 (SAP CLOUD FOR CUSTOMER 2011) 9. Maintenance Plan (< 8%) Explain Maintenance Plan & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) 10. Personalization and Extensibility (< 8%) Identify how to use personalization and extensibility, including mashups and custom business objects. C4H440 (SAP CLOUD FOR CUSTOMER 2011) 11. Contracts and Case Management (< 8%) Explain Contracts & Case Management in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) SAP C_C4H510_04 Certification Sample Questions and Answers To make you familiar with SAP Service Cloud (C_C4H510_04) certification exam structure, we have prepared this sample question set. We suggest you to try our Sample Questions for Service Cloud C_C4H510_04 Certification to test your understanding of the SAP C_C4H510_04 process with a real SAP certification exam environment. C_C4H510_04SAP Service Cloud Sample Questions:- 01. What are the necessary steps to create a service catalog? Please choose the correct answer. a) 1. Create service category catalog 2. Enter general data SAP Service Cloud - C_C4H510_04 PDF Service Cloud 4 3. Enter catalog structure b) 1. Create service category catalog 2. Define conditions 3. Activate service category catalog c) 1. Create service category catalog 2. Enter general data 3. Enter operating hours d) 1. Create service category catalog 2. Enter operating hours 3. Activate service category catalog 02. What configuration setting can be done to implement Analytics in SAP Service Cloud? Please choose the correct answer. a) Assign reports to work centers / business roles. b) Activate custom data source creation. c) Implement an embedded report in the Administrator work center. d) Create a data mashup. 03. Which of the following topics are supported in SAP Service Cloud? There are 2 correct answers to this question. a) SAP Knowledge Central by MindTouch b) E-Mail Response Management c) Interactive scripting d) BRFplus 04. What steps do you perform to change the layout for all users? Please choose the correct answer. a) Start Adaptation mode and change the master layout. b) Start Adaptation mode and change the page layout. c) Start Personalization mode and change the master layout. d) Start Personalization mode and change the page layout. 05. You want to prevent the completion of a main ticket when a sub-ticket is still open. Which of the following options is suitable for this scenario? Please choose the correct answer. a) Ticket routing rule b) Scoping question c) Notification d) Fine-tuning activity 06. When should a maintenance plan for a registered product with schedule type Absolute be created? Please choose the correct answer. SAP Service Cloud - C_C4H510_04 PDF Service Cloud 5 a) You want to check on the usage limit at 12 months. b) You want to check on the usage limit at 15 000 km or 12 months. c) You want to regularly check on the usage limit and plan for additional maintenance activities. d) You want to check on the usage limit at 3000 km. 07. What mandatory activities do you have to perform in the Administrator work center to enable a new social media channel? There are 2 correct answers to this question. a) Select a channel type. b) Create and schedule a social media import run. c) Set up ticket routing rules. d) Set up service level determination. 08. Which types of products are used in SAP Service Cloud? There are 2 correct answers to this question. a) Material b) Service c) Service ticket d) Skills 09. You are preparing the implementation project and will set up system access for the implementation partner. What is the first action you should take? Please choose the correct answer. a) Create a new Service Agent. b) Create a new Employee. c) Create a new Business User. d) Create a new Business Partner. 10. Which elements control the predefined access rights for system access? Please choose the correct answer. a) Support and technical users b) Business users c) Employees d) Business roles Solutions: QUESTION: 01- Answer: a QUESTION: 02- Answer: a QUESTION: 03- Answer: a, b SAP Service Cloud - C_C4H510_04 PDF Service Cloud 6 QUESTION: 04- Answer: a QUESTION: 05- Answer: b QUESTION: 06- Answer: c QUESTION: 07- Answer: a, b QUESTION: 08- Answer: a, b QUESTION: 09- Answer: a QUESTION: 10- Answer: d