Onboarding Manual - D3 -

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ORDER AND FINANCIAL MANAGEMENT Table of Content Page Order Management 3 Drop Off Location 6 Packaging Guidelines and Materials 7 Financial Management 8 ORDER MANAGEMENT Every seller will receive an email notification for a new order. All new orders will be on the Pending status and should be moved to the next status Ready to Ship in less than 24 hours. All Ready to ship orders should also be moved to the next status Shipped in less than 24 hours. In total, sellers have 48 hours from the receipt of an order to process it. How to Process Orders Step 1: Click on the Orders tab in seller center Step 2: Click Manage Orders Step 3: Click + sign to expand the package. Hover your cursor on the product name to see an image of what was ordered. Step 4: Click Ready to Ship (RTS) Step 5: Click the drop-down arrow to select your preferred drop off location Step 6: Click Create Package & Next Step 7: Click Ready to Ship. The item will move from Pending to RTS Step 8: Click RTS Step 9: Check the boxes to select items for printing or click on the box just before the tab “Print all documents for selected items” to automatically select all orders. Then click Go. Step 10: Print your document and proceed to the hub for drop off. NB: If you get multiple orders for large items (e.g. Fridge, AC, Washers etc.), items must be set to RTS differently with different tracking numbers, otherwise the order will be canceled. Follow the steps below to generate multiple tracking orders and set them to RTS differently. Step 1: Follow steps 1-3 above on order management Step 2: Click RTS on each order Step 3: Follow steps 5-7 above on order management. The Order will split as shown below. Repeat the same for the next item in the same order. Step 4: Follow steps 8-10 to complete the order management process. DROP OFF LOCATIONS When processing your orders (setting to "ready to ship"), please note to select the correct and preferred delivery provider you will be dropping off at. This set-up is necessary in order to track your packages better and to ensure we have sufficient capacity at each location to meet your needs. To find the list of drop off locations, scroll to the base of your seller center page and click on the quick link “Drop off location”. This will reveal details of all the drop off locations. Navigate the page to see details of your preferred hub and proceed to drop off your ordered items. PACKAGING GUIDELINE AND MATERIALS Each ordered item needs to be properly packaged following Jumia’s guidelines. To find your packaging guideline, scroll to the base of your seller center page and click on packaging guidelines. HOW TO ORDER PACKAGING MATERIALS Step 1: Create a customer account on jumia.com.ng with your registered seller center email address (if you did not have this already) Step 2: Log into seller center with the same email address and your password Step 3: Click the Help tab Step 4: Click Packaging Materials Step 5: You will be redirected to the Jumia website. Select your packaging materials according to your order fulfillment needs. Step 6: Be sure your shopping basket contains ONLY packaging materials. Inclusion of other items besides packaging materials may result in cancellation of your order. Step 7: Select your delivery method. It can be door delivery or pick up from a vendor drop-off hub Step 8: Choose your preferred payment method and click “Confirm Order” FINANCIAL MANAGEMENT Every vendor has a payment day, this is automatically allocated by our system. Vendors know their allocated payment day following their first payment on Jumia. Payment is made via bank transfer into vendor’s provided account details. All vendors receive payments 7 working days after the close of their weekly account statement for items successfully delivered to customers. For example, if a seller delivers items worth N10,000 between 2-8th September, his weekly account statement closes on the 8th of September and he will be paid on the 18th of September which is 7 working days after the close of his account statement. How To Read Account Statement Step 1: Log into your seller center account Step 2: Click on the drop down arrow on the reports tab Step 3: Click on Account Statement Step 4: Understand the details on the dashboard Open Statement shows the accumulation of the value of items delivered within a week. Due and Unpaid shows you how much Jumia will pay to you on your next pay day. The amount under Open statement moves to due and unpaid, thereafter the seller is paid. My Dashboard shows the count of ordered items and their various status (e.g delivered to customer, returned, out for delivery etc.). Paid in the last 3 months shows the value or amount paid to a seller in a space of 3 months. This value will always change to reflect current balances. Step 4: To get a breakdown of amount paid to you, click on Order Overview