COMPANY & SERVICE PROFILE lucidbyte.com.au Managed IT Services / Cybersecurity / Cloud Solutions Professional technology support for Australian small and medium-sized businesses, with proactive monitoring, practical security and clear IT guidance. MELBOURNE BASED Supporting businesses across Melbourne and Sydney LUCIDBYTE lucidbyte.com.au | Melbourne, Australia COMPANY OVERVIEW ABOUT LUCIDBYTE WHO LUCIDBYTE SUPPORTS 03 The company highlights healthcare environments where system availability, data protection and careful IT administration matter. 01 The About Us page highlights Melbourne organisations with roughly 10-100 employees, especially those without a dedicated internal IT team. 02 IT environments with remote collaboration, employee devices and cloud tools that require ongoing management. 04 Support for organisations managing numerous users, devices, accounts and access needs. 02 Technology that works for business LucidByte is a Melbourne-based managed IT services provider supporting Australian small and medium-sized businesses. Its approach combines responsive helpdesk support, round-the-clock monitoring, infrastructure management, cloud administration and cybersecurity. OUR SERVICE APPROACH Proactive partnership | Australian-based support | Transparent advice | Security- first thinking | Long-term business alignment The company positions itself as an ongoing IT partner: maintaining the systems a business depends on, supporting employees, protecting information and helping leaders plan future technology investments. Medical & clinical practices Small & medium businesses Education providers Hybrid & cloud-based teams LUCIDBYTE lucidbyte.com.au | Melbourne, Australia CORE SERVICES 03 Core IT services Six connected service areas, designed to support users, safeguard data and maintain the underlying technology environment. 01 02 03 Managed IT Support & Helpdesk Remote end-user troubleshooting, hardware and software support, staff onboarding and offboarding, ticket handling, Microsoft 365 user support, device management and vendor/licence coordination. Cloud & Microsoft 365 Solutions Microsoft 365 setup and migration, Outlook/Teams/SharePoint administration, cloud storage, account and licensing management, Azure/VPS support and secure remote access. Cybersecurity & Threat Protection Endpoint protection, email and pubishing security, monitoring and alert response, firewall configuration, MFA and access controls, security patching and Linux system hardening. LUCIDBYTE lucidbyte.com.au | Melbourne, Australia CORE SERVICES 04 Resilience, infrastructure & strategy Operational continuity and long-term decision support alongside day-to-day service delivery. 04 05 06 IT Planning & Strategy Technology roadmaps, infrastructure planning, security and cloud advisory, cost optimisation, vendor selection, virtual CIO guidance and periodic IT reviews. Backup & Disaster Recovery Local and cloud backup configuration, endpoint and server backup management, monitoring and validation, recovery planning, restoration and regular recovery testing. Network & Server Management 24/7 device and system monitoring, CPU/RAM/storage and uptime tracking, automated alerts, operating system updates, endpoint health checks and performance optimisation. LUCIDBYTE lucidbyte.com.au | Melbourne, Australia ENGAGEMENT & PRICING PRICING / AUD PER MONTH 05 A clear path from assessment to support 1 2 3 4 Design Assess Onboard Optimise Remote support, basic monitoring patching, Microsoft 365 basics, backup monitoring, reporting. Advanced support, Microsoft 365 admin, basic security, managed backup, network/server management, reviews. Review the business environment, needs and priorities. Define the service scope, support model and technology plan. Continue monitoring, maintenance, reporting and improvement. Document systems and transition to the agreed support arrangements. 24/7 monitoring and support, advanced security, recovery, cloud/server management, Linux, strategy, on-site visits. BASIC STANDARD PREMIUM 90 AUD / Month 135 AUD / Month 225 AUD / Month “Try any plan free for 7 days with no lock-in commitments.” LUCIDBYTE lucidbyte.com.au | Melbourne, Australia CONTACT & INFORMATION Email Phone Website Address 06 Let us discuss your IT requirements From help desk support to a broader managed services engagement, Lucid Byte invites Australian businesses to discuss their current systems and future IT goals. CONTACT INFORMATION +61 413 806 448 info@lucidbyte.com.au https://lucidbyte.com.au/ Level 1/678 Victoria St, Richmond VIC 3121, Australia