MANUAL PART 1: This manual was created to help new agents in their new business. VERY IMPORTANT: Please read the manual first before asking questions for us to have common understanding especially in technical terms. I. HOW TO Add Load Wallet 1. Click “Bank Deposit”. 2. Select the bank nearest to you. Bank Deposit/Online Transfer. 3. After deposit, send Fund TRANSFER Request using your system. Fill out all the required information. Please attach the deposit slip or the fund transfer image for confirmation. 4. Wait for your Fund to be credited to your balance. Important Notes: • After deposit, please do not forget to send fund request. See to it the bank details are correct. Wait 5-10 minutes and check your balance. If not yet credited in 20-30 minutes, you may contact CBR. • No need to open a Bank Account. • Ang Load Fund ay nasa Agent Portal (LoadWallet) at wala sa bank account . Pag maubos, pondohan mo ulit ang iyong LoadWallet. • Funding your account cut-off is 9AM-6PM. Monday to Friday. • Credit card is not allowed. Cash basis only. • If there is no BANK in your place, you may send thru remittance center or kindly use TopUp option. • Once ang Fund ay napapasok na sa eWallet, consumable nay un. Meaning hindi na pwede encash. So advise naming wag masyadong mag pondo ng malaki if gusto mong e-cashout later on. II. HOW TO Set Service Charge 1. Click “Service Charge”. 2. Select “Domestic” or “International” and click Edit icon. 3. Input your own service charge. Actually it is up to you. We suggest [200-800] for domestic and [300-1000] for international. Click “Update” icon then Proceed button. Important Notes: • In this business, we earn thru additional service charge. So set your own standard rate for service charge. Make sure that the price is reasonable and the customers are satisfied. You can update the service charge anytime if you want. • Ex. If your service charge is 300. And the ticket price is 3,000. The displayed ticket price in the system is 3,300. Your specified service charge is automatically included in the system. • Advice ng company, wag masyadong abuso sa service charge. Yung iba kasi nag patong ng 1500-2000 sa domestic. Actually pwede yun pero hindi na uulit ang customer sa atin. • Ang ma deduct sa eWallet mo ay ang price lang ng ticket at HINDI kasama ang service charge mo. III. HOW TO do Airline Booking 1. Click “AIRLINE” and select “ AIRLINE ”. 2. Select “OneWay” or “RoundTrip”. 3. Select the needed information. Origin, Destination, Date and number of passenger. 4. Click “Search”. And all available flights are displayed. Your service charge is already included in the displayed price. 5. Check the box and click “Select” of your selected flight. 6. Click “Book Now”. 7. Input Passenger Contact. Check Agency Details. 8. Input Passenger Information. Update Baggage if needed. Default is 7kg. 9. Click the Terms and Conditions to Confirm your Request and click “BOOK”. 11. Review your booking details and click BOOK Now. 12. Print the ticket, receive text message, receive email message for the booking details. Click Reprint to view and print the ticket. Click E-Mail to email your client. Important Notes: • The displayed ticket price includes your service charge. • You may update the service charge anytime you want. • Please RE-CHECK all information sa customer to avoid changes. At may additional costs po ang pag update sa name, bdate, baggage, etc. • For international booking, please ask them their passport or visa. Please check the passport expiry date. • For Rebooking, Cancellation, Change Name, just contact directly to our support team (CBR/EMAIL). Additional charges may apply. • For PAL Booking, update baggage is not displayed. To do this, go to Airline and select Update Baggage. Search your PNR and update your baggage. Another option is to contact CBR or Air Support in Email. They will update your baggage depending on your request. Charges may apply. • Reservation of Booking is allowed in PAL only. Allocated time is 4 hours. For CebuPac, book and buy only. • Ang promo fare hindi makikita sa webpage ng Company kasi our system ay direct nag access sa mga DATABASE ng bawat airlin es. Pag may nakita ka na promo sa isang website... pag e search mo ang date in our system kung ano yung price ng database yun din ang ma display sa system natin plus your service charge. • Quotation of group booking, hindi pa kasama ang service charge mo kaya before I send ang price to the customer, see to it na added na ang service charge mo. IV. HOW TO do Hotel Booking 1. Click “HOTEL” then “SEARCH”. Select “Domestic” / “International”. 2. Select Hotel location and date of check-in and check-out and number of rooms. 3. Click “Search”. Important Notes: • After you click HOTEL Booking, the customer support will call you to confirm your booking. And they will also help you if there are changes to be made. • Service charge will automatically added in Hotel Booking. No need for us to set service charge in Hotel Booking. • For domestic, 200 service charge is automatic. For international, 300 service charge is automatically added. V. HOW TO do Travel and Tours Package Booking 1. Click “HOLIDAY PACKAGE” then “SEARCH”. 2. Select Package Type. “DOMESTIC/INTERNATIONAL”. 3. Click on View details to know more about the package or contact us to book the selected holiday package. 4. Fill out the following details, then click “ON REQUEST” 5. Once verified, you will receive an email regarding the Holiday Package Important Notes: • Upon booking, the main travel and tours agent will call you to confirm your package booking. • For Tours Package Quotation, just email to the in-charge and they will send you the available package and marketing materials for your business. • Ang available tour package na ibibigay sa Package Department ay hindi pa kasama ang service charge mo. Kaya before forwarding it to your clients, DO NOT FORGET TO Edit or Add your service charge. • If you want the latest Package Promo, just ask the support in charge and they will give you all the necessary marketing materials. Just add your own price. VI. HOW TO Contact Customer Support - CBR 1. Click “CBR”. It means Call Back Request. They will call you ASAP once you sent them a request. This is the best in our system. The After-Sales-Support. 2. Select the Product regarding your Concern. 3. Attach reference file if there is any. 4. Click “SUBMIT”. 5. The in-charge CBR agent will call you in few minutes. Please confirm your correct contact number and email. Important Notes: • CBR is one of the best in our company. For all your concern or questions about the system, just send request to the CBR and they will call you ASAP. • Please select the correct category when requesting. • We have CBR for you if you need technical assistance. All concerns regarding booking must be directed to them. • For new Agents, CBR is not responsible in training you. Please contact Punongbayan Travel and Tours Agency Marketing Officer if may mga questions ka pa about the business details. Pero pag may changes sa booking mo dahil nagkamali ka.. direct ka na sa CBR or the support. • For OFWs, contact our support thru email. VII. How to eLoad 1. Click “MOBILE” then select the operator, the product available, buyer’s number and the load amount. 2. Then click “Recharge” Important Notes: • As of this time, eload are good for personal use only. Under negotiation about the rate. • We can still earn in eload by asking additional charge like 1 peso, 2 pesos or even 5 pesos. VIII. How to Check My Load Wallet Balance 1. Click “ Balance Amount ” at the upper right side of your own portal. • Ang balance sa eWallet ay consumable. Hindi na pwede ma encash. Gamitin mo na lang sa booking or other services ni portal. • See to it that the balance is equal or greater sa price ng ticket booking and other services. IX. HOW TO Contact Customer Support – EMAIL 1. Click “Email”. 2. Please select your concern email address and input your message in the box regarding your concern. Please read the General Inquiry. 3. Do not forget to attach a file for reference if there is any. X. HOW to Use Top-Up 1. Click “ TopUp ” button. 2. Put the amount to top-up on your portal, then choose the available banks or remittance center you will deposit the money. 3. Click “ Submit ”. 4. A pop-up window will appear, input your email address to receive the notification for instructions. XI. HOW to Use BILLS PAYMENT 1. Click “ Bills Payment ” button. 2. Filter the Biller Type to ALL for more billers option then choose the available service on the Biller List dropdown 3. Account number will automatically prompt the number of digits you need to input for validation. 4. Click “ Submit ”. 5. The confirmation window will appear to review the details before you click “Proceed”. PART 2: Anu-ano ang Mga Kasama Sa Agent Portal? √ Domestic Airline Ticketing (all available airlines): 200-800 service charge √ International Airline Ticketing (all available airlines): 300-1500 service charge √ Hotel Booking: 250 per room per night √ Travel and Tours Package: 200-200 per pax √ Load All Network: 2-5% √ Ferry Booking (Ocean Jet) √ Bus Booking (Metro Manila Buses) √ Bills Payment √ 24-hours Customer Support What are our advantage compared to other system? √ FREE System once you join Offizmate Program of Punongbayan Travel and Tours Agency. √ Fast System. System is excellent compared to its similar system provider. √ Can transact even in very slow internet connection. √ Very simple to use. √ Downloadable Mobile Application. Can book ticket, process load and bills payment using Mobile App. √ Customer support. Email or chat or call. √ Fast call back request. Send them a request then they will call you ASAP about your concern. √ Competitive rate in ticket booking. √ More than 20 years in business - mother company from other country √ 10 years in business here in the Philippines √ Real-time System √ Many services included in the system. √ And most of all, the system is used by many Ticketing Outlets nationwide. √ Our Travel Solution Backbone are being used in India, Bhutan, Philippines, Qatar and UAE. etc. How To Earn? SEE Sample Computation: Earn thru additional service charge in all transactions. See sample computation below. 1. Ticketing * Suggested service charge in domestic ticket: 200-800/ticket per way * Suggested service charge in international ticket: 300-1500/ticket per way Ex: Actual Ticket Price = 2000 Service charge = 200 Ticket Price displayed in the system = 2200 ( included na yung service charge mo) Assuming: 4 one way tickets sold per day: 4 x 200 service charge = 800 income 2 round trip ticket sold per day: 2 x 2 x 200 service charge = 800 income Total Ticket Sales = 800 + 800 = 1600/day Note: * Ang Service charge ay makukuha mo galing sa payment ng mga customer. * Hindi po tayo makaka tanggap ng payment using Credit Card. * All flight payments ay automatic mag deduct sa eWallet ng account mo. Pag maubos ang pondo.. pondohan mo ulit. 2. Load All Network * Earn in eloading: 2 – 5 pesos per load transaction Assuming 100 load transactions sold with 2 pesos service charge 100 x 2 = 200/day 3. Travel and Tours Booking * Earn in travel and tours package: 200 per person Assuming 2 person booking: 200 x 2 = 400/day 4. Hotel Booking * Earn in Hotel booking: 200 per room per night Assuming 1 room 2 nights booking: 200 x 2 = 500/day Total Sales: 1600 + 200 + 400 + 400 = 2,600 sales per day 2,600 x 30 days = 78 ,000 gross sales per month Expenses sa isang Outlet: Rent = 7000 Electricity = 2000 Labor = 10500 Internet = 2500 Others = 1000 ----------------- Total Expenses = 23,000 per month Net Sales: 78,000 gross sales - 23,000 expenses = 55,000 per Month