1 Cheezious Call Center SOP Book A Proud Pakistani Brand Developed By Cheezious Call Center QA Team Last updated 2 nd Feb - 202 6 2 2 WHAT is Cheezious? ................................ ................................ ................................ ........................ 3 Guest Touch Points For DELIVERY ................................ ................................ ................................ .. 4 Cheezious Product: ................................ ................................ ................................ ......................... 4 1. PIZ ZA ................................ ................................ ................................ .................. 5 2. B URGE RS ................................ ................................ ................................ .......... 1 5 3. P AS T A ................................ ................................ ................................ ............... 1 6 4. PL A TTE RS ................................ ................................ ................................ .......... 1 7 5. S AN D WI CH S ................................ ................................ ................................ ...... 1 7 6. ST AR TE R S ................................ ................................ ................................ .......... 1 8 7. SI DE OR DE R S & A D D - ON S ................................ ................................ ................... 1 9 8. DE AL S ................................ ................................ ................................ ............... 2 4 9. CHE E ZI OU S M E E T H I K HU S HI Y AN ................................ ................................ .......... 3 0 Updated Islamabad Menu ................................ ................................ ................................ ............ 33 Islamabad Branches: ................................ ................................ ................................ ..................... 33 Punjab Menu except South: Dine in and Takeaway only ................................ ............................ 34 Punjab and Islamabad Menu Prices exclusive of tax except South ................................ ............ 35 Branches Information ................................ ................................ ................................ ................... 39 Branch Timing: ................................ ................................ ................................ .............................. 39 Branche Facilities ................................ ................................ ................................ .......................... 41 Delivery Time: ................................ ................................ ................................ ............................... 42 Call Handling Process. ................................ ................................ ................................ ................... 47 INB OUN D ................................ ................................ ................................ ................. 4 7 OU TB O UN D ................................ ................................ ................................ .............. 9 0 Standardized Phrases; ................................ ................................ ................................ .................. 93 3 WHAT IS CHEEZIOUS? Cheezious is a popular fast - food chain known as a proud Pakistani brand that offers a wide variety of fast - food items in various cities. Our menu includes popular fast - food items like Pizza, burgers, sandwiches, fried chicken, Pasta, and other similar. “ Cheezious main aim is to provide the best guest service .” OUR STORY Once upon a time in the land of five rivers, two friends Waqas Khalil and Imran Ijaz put up a small pizza outlet in the city of Okara, with the dream of providing the masses with the cheesiest experience. Soon after, Imran Ijaz along with Faheem Ashraf and Farooq Ashraf opened up a venture in a small town of Mian Channu. With almost 75% of Punjab's population employed by the livestock sector directly or indirectly, came the love for cheese of the locals. “Just the very fact that gave them the secret ingredient for their brand, making it not cheesy, not cheese........but CHEEZIOUS! With this thought in mind, Faheem Ashraf and Imran Ijaz founded the brand 'Cheezious' with its first branch in Pattoki in 2014 where Waseem Sarwar joined them. Their continued efforts paved the way for the Sahiwal chapter. After making their presence known in smaller areas, they aimed for bigger and in 2016 launched the first Cheezious outlet in Rawalpindi. This laid the foundation of numerous branches in the twin cities in a concise period . From a single branch in just one city to reaching out to multiple cities across Pakistan, the secret ingredient was kept intact. Over time, the love for Cheese grew stronger reflected in the cheesiest pizzas ever. 4 GUEST TOUCH POINT S FOR DELIVERY S/No Touch Points Details Order Taking 1 Contact Center UAN Number (111 - 446 - 699) 2 Cheezious Application Play Store & App Store 3 Official Cheezious Website www.Cheezious.com 4 Walk - in over the Store Dine - In / Take - Away 5 Email Support support@cheezious.com 6 Instagram CheeziousPakistan 7 Facebook Cheezykhushian/Cheezious 8 WhatsApp 051 - 111 - 446 - 699 CHEEZIOUS PRODUCT: 1. Pizza 2. Burgers 3. Pasta 4. Platters 5. Sandwich 6. Starters 7. Side Orders & Add - Ons 8. Pizza Deals 9. Burgers Deals 10. Bazooka 11. Cheezious "Meethi Khushiyan" (Cakes, Ice Cream) S/NO PIZZA SIZE SERVING SIZE 1 Small 1 2 Regular 2 3 Large 3 4 Party Size 4 To 5 5 1. PIZZA SPECIAL PIZZA CROWN CRUST PIZZA: (MILD SPICY) • Scrumptious Pizza with a Yummy Blend of Grilled Chicken (Flavor) , Olives, Onions, Capsicum, and special sauce. • Dough • Special sauce • Cheese • Muglai + Chicken Tikka (mix chicken) • Capsicum • Onion • Black olives Regular: 9” = 10 crown (slices) Rs.1 5 50 Large: 12” = 12 crown (slices) Rs. 20 50 Party: 15” = 16 crown (slices) Rs. 32 00 STUFF CRUST PIZZA: (MILD SPICY): Pizza with Special chicken, green olives, Mushrooms, Onions, capsicum, and edges filled with Cheese or Kabab topped with a special sauce. • Dough • Special Sauce • Cheese • Kabab or Cheese (In edges) • Muglai + Jamaican + Bufflo • Onion • Capsicum • Mushrooms • Green Olives Regular: 9” 6 slices 7 kababs Rs.1 6 00 Large: 12” 8 slices 9 kababs Rs.2 45 0 Party: 15” 10 slices 11 kababs .3 55 0 6 MALAI TIKKA FLAVOR (MILD SPICY) A fusion of rich desi flavors, featuring soft and tender grilled Malai chicken, perfectly blended with our secret creamy sauce. • Dough Petty • Special Sauce • Chees e • Malai chicken Tikka (Grilled) • Onion • Jalapenos • Tomato • Malai Tikka Sauce Rawalpindi , Islamabad & Lahore Branch : Regular: 9” 6 slices Rs.1530 + Tax Large: 12” 8 slices Rs 2340 + Tax PERI PERI (SPICY) EXCEPT HBK BRANCH A bold, tangy, and spicy delight infused with our special Cheezious sauce. • Dough Petty • Peri Peri Sauce • Chee se Slice • Cheese • Peri Peri chicken • Onion Rawalpindi , Islamabad & Lahore Branch: Regular: 9” 6 slices Rs. 1530 + Tax Large: 12” 8 slices Rs.2340 + Tax 7 THIN CRUST PIZZA BEEF PEPPERONI THIN CRUST (MILD SPICY) A crispy thin crust topped with beef pepperoni, mozzarella cheese, and rich marinara sauce • Dough Petty • Marinara Sauce • M ozzarella Cheese • Be e f Pepperoni It is mandatory to guide about thin - crust dough and beef pepperoni while order taking and providing information. Regular: 9” 6 slices Rs.1 550 Large: 12” 8 slices Rs.2 0 50 8 CHEEZY TREAT S CHEEZY TIKKA: (MILD SPICY) ( DISCONTINUE ) Cheezy Tikka is a Blend of cheese & and BBQ Tikka with a special sauce in the base and topped with Jalapenos, onions, and cheesy sauce. • Dough. • Cheezy sauce (base + Top). • Cheese. • Chicken Tikka + Muglai (mix chicken). • Onions. • Jalapenos. Regular: 9” 6 slices Rs.1 5 50 Large: 12” 8 slices Rs. 20 50 Party: 15” 10 slices Rs. 32 00 CHICKEN EXTREME PIZZA: (MILD SPICY) Combination of 3 flavors of chicken with onion, Bell pepper (capsicum), Green olives, Mushrooms, and special sauce. • Dough • Special sauce (Base + Top) • Cheese • Muglai + Jamaican + Bufflo • Onions • Capsicum • Mushrooms • Green olives Regular: 9” 6 slices Rs.1 5 50 Large: 12” 8 slices Rs. 20 50 Party: 15” 10 slices Rs. 32 00 9 CHEEZIOUS SPECIAL PIZZA: (MILD SPICY) Delicious Special Chicken with black olives, sausages, pepperoni, and bell pepper. • Dough Petty • Pizza Sauce • Cheese • Pepperoni • Tikka + Fajita • Sausage • Onion • Capsicum • Mushroom • Black Olives Regular: 9” 6 slices Rs.1 5 50 Large: 12” 8 slices Rs. 20 50 Party: 15” 10 slices Rs. 32 00 BEHARI K A BAB: (SPICY) Enjoy Special Chicken B e hari Kabab, Grilled Chicken with Onion Jalapenos , and Ginger Garnishing • Dough Petty • Special Sauce • Cheese • Tikka • Onion • Jalapenos • Ginger • Lemon • Coriander • Seekh Kabab (Half Cut) Regular: 9” 6 slices Rs.1 5 50 Large: 12” 8 slices Rs. 20 50 Party: 15” 10 slices Rs. 32 00 10 SOMEWHAT LOCAL CHICKEN TIKKA: (MILD SPICY) Tender Chunks of Marinated Grilled Chicken with Savory Onion. • Dough Petty • Pizza Sauce • Cheese • Chicken Tikka • Onion Small: 6” 4 slices Rs. 6 90 Regular: 9” 6 slices Rs.1 3 50 Large: 12” 8 slices Rs.1 8 50 Party: 15” 10 slices Rs. 30 00 CHICKEN FAJITA: (SPICY) An Authentic Taste of Fajita Marinated Chicken Onion and Bell Peppers • Dough Petty • Pizza Sauce • Cheese • Chicken Fajita • Onion • Capsicum Small: 6” 4 slices Rs. 6 90 Regular: 9” 6 slices Rs.1 350 Large: 12” 8 slices Rs.1 850 Party: 15” 10 slices Rs. 3000 CHICKEN LOVER: (MILD SPICY) Extreme Quantity of Chicken and Onion with Rich Mozzarella Cheese • Dough Petty • Pizza Sauce • Cheese • Chicken Tikka (Extra Toping) • Onion Small: 6” 4 slices Rs.690 Regular: 9” 6 slices Rs.1350 Large: 12” 8 slices Rs.1850 Party: 15” 10 slices Rs.3000 11 CHICKEN TANDOORI: (SPICY) Our Traditionally Developed Tandoori Chicken with Onion, Olives, Jalapeno and Tomato Sauce • Dough Petty • Pizza Sauce • Cheese • Chicken Tikka • Onion • Jalapeno • Black Olives Small: 6” 4 slices Rs. 6 90 Regular: 9” 6 slices Rs.1 350 Large: 12” 8 slices Rs.1 850 Party: 15” 10 slices Rs. 3000 HOT N SPICY: (SPICY) Hot and Spicy Chicken Onion, Jalapeno • Dough Petty • Pizza Sauce • Cheese • Chicken Fajita • Onion • Jalapeno • T omatoes Small: 6” 4 slices Rs. 6 90 Regular: 9” 6 slices Rs.1 350 Large: 12” 8 slices Rs.1 850 Party: 15” 10 slices Rs. 3000 VEGETABLE PIZZA : ( NON - SPICY ) Vegetables, Pizza Sauce and Cheese • Pizza Sauce • Cheese • Capsicum • Onion • Tomatoes • Mushroom • Sweet Corns • Black Olive 12 Small: 6” 4 slices Rs.690 Regular: 9” 6 slices Rs.1350 Large: 12” 8 slices Rs.1850 Party: 15” 10 slices Rs.3000 SOMEWHAT SOOPER BLACK PEPPER TIKKA: (MILD SPICY) A Blend of Marinated Black Pepper Chicken, Onion & Bell Pepper • Dough Petty • Pizza Sauce • Cheese • Black Pepper Tikka • Onion • Capsicum Small: 6” 4 slices Rs. 6 90 Regular: 9” 6 slices Rs.1 350 Large: 12” 8 slices Rs.1 850 Party: 15” 10 slices Rs. 3000 EURO: (NON - SPICY) Delight Combination of Specially Marinated Smoked Chicken Bell Pepper, Mushrooms with Tomato Sauce • Dough Petty • Pizza Sauce • Cheese • Smoke Chicken • Sausage • Tomato • Mushroom • Capsicum • Olive Small: 6” 4 slices Rs.690 Regular: 9” 6 slices Rs.1350 Large: 12” 8 slices Rs.1850 Party: 15” 10 slices Rs.3000 13 CHICKEN SUPREME: (MILD SPICY) A Combination Of 3 Flavors of Chicken, Black Olives, Mushrooms Bell Pepper and • Onion With Tomato Sauce • Dough Petty • Pizza Sauce • Cheese • Tikka + Fajita + Smoke Chicken • Onion • Capsicum • Mushroom • Black Olives Small: 6” 4 slices Rs. 6 90 Regular: 9” 6 slices Rs.1 350 Large: 12” 8 slices Rs.1 850 Party: 15” 10 slices Rs. 3000 CHICKEN MUSHROOM: (MILD SPICY) Tender Chunks of Marinated Grilled Chicken Tikka, Lots of Mushrooms, Onion and Tomato Sauce • Dough Petty • Pizza Sauce • Cheese • Chicken Tikka • Onion • Mushrooms Small: 6” 4 slices Rs. 6 90 Regular: 9” 6 slices Rs.1 350 Large: 12” 8 slices Rs.1 850 Party: 15” 10 slices Rs. 3000 14 SAUSAGE PIZZA: (NON - SPICY ) Chicken Sausages, Pizza Sauce, and Cheese • Dough Petty • Pizza Cheese • Sausages • Sauce Small: 6” 4 slices Rs. 6 90 Regular: 9” 6 slices Rs.1 350 Large: 12” 8 slices Rs.1 850 Party: 15” 10 slices Rs. 3000 CHEESE LOVER PIZZA: ( NON - SPICY ) Yummiest Blend of Cheese and Pizza Sauce • Dough Petty • Pizza Sauce • Cheese (Extra Topping) Small: 6” 4 slices Rs. 6 90 Regular: 9” 6 slices Rs.1 350 Large: 12” 8 slices Rs.1 850 Party: 15” 10 slices Rs. 3000 PEPPERONI PIZZA : ( ( NON - SPICY ) Non - Spicy) Yummiest Pizza with Chicken Pepperoni, Pizza Sauce and Cheese • Dough Petty • Pizza Sauce • Cheese • Pepperoni Small: 6” 4 slices Rs. 6 90 Regular: 9” 6 slices Rs.1 350 Large: 12” 8 slices Rs.1 850 Party: 15” 10 slices Rs. 3000 15 2. BURGERS REGGY BURGER: (MILD SPICY) Perfectly Fried Chicken Patty with Fresh Lettuce and Sauce in a Sesame Seed Bun • Burger bun • Mayo • Chili sauce • Fried Chicken Patty • Lettuce Rs.390 BAZINGA BURGER: (MILD SPICY) Crispy Fried to Perfection Boneless Thigh with Signature Sauce and Lettuce Held in Corn - Dusted Bun • Burger bun • Chicken Bazinga fillet • Mayo • Lettuce Rs.5 6 0 BAZINGA SUPREME: (MILD SPICY) ( DISCONTINUE ) Crispy Fried to Perfection Boneless Thigh with Signature Sauce, Lettuce , and A Cheese Slice Held in Co r n - Dusted Bun • Burger bun • 2 chicken Bazinga fillets • Mayo • Cheese slice • Lettuce Rs.730 16 3. PASTA CRUNCHY CHICKEN PASTA: (MILD SPICY ) Yummiest Macaroni Pasta in White Sauce Topped with Crispy Chicken and cheese • Boiled Marconi • White sauce • Chicken Tikka • Dip sauce • Chili sauce • Cheese • Bazinga Chunks 1 Person serving: Rs. 9 50 FETTUCCINE ALFREDO PASTA ( ( NON - SPICY ) Pasta Made in Yummiest White Sauce with Chicken Chunks topped with Cheese. • Fettuccine Strips • Tikka • White Sauce • Special Sauce • M ozzarella Cheese • Mushroom 1 Person serving: Rs. 105 0 Post - baked (After Baking) weight details of both pastas and Calzone. SR.No. PRODUCTS POST BAKED WEIGHT 1 Calzone 500g 2 Crunchy Pasta 520g 3 Fettucine Pasta 565g 17 4. PLATTERS SPECIAL ROASTED PLATTER 4 pcs Behari Roll, (Spicy) 6 pcs oven - baked Wings, (3 D rumettes 3 Niblett’s) ( Mild Spicy) Fries , and dip sauce. Rs. 1200 CLASSIC ROLL PLATTER 4 pcs B e hari Roll, ( Spicy) 4 pcs Arabic Rolls, (Mild Spicy) Fries , and dip sauce. Rs. 1200 5. SANDWICHS MEXICAN SANDWICH: (SPICY) Mozzarella Dipped Chicken Topped with Garlic Sauce, Tomatoes Served in Baked Bread Sandwich bun • Cheese • Black pepper tikka • Dip sauce • Tomato • Cucumber • Lettuce • Jalapeno • Sweet corn Sandwich is one person serving served with fries: Rs. 920 EURO SANDWICH: (NON - SPICY) Mozzarella Dipped Chicken Topped with Special Sauce, Pineapples in Baked Bread • Sandwich bun • Cheese • Tikka • Special sauce • Pineapples • Lettuce • * Sandwich is one person serving served with fries: Rs. 920 18 PIZZA STACKER: (SPICY) A Unique Blend of Delicious Sauce, Crispy Chicken, and Pizza Crust. • Sandwich bun • Stacker sauce • Dip sauce • Cheese • Cr ispy C hicken • Lettuce One person serving served in four Pcs: Rs. 920 6. STARTERS CHEE ZY STICKS: (NON - SPICY) Freshly Baked Bread Filled with the Yummiest Cheese with red sauce Blend to Satisfy your Cravings • Small Pan Dough • Special Sauce • Cheese • Parsly One person serving cut into four Pcs served with red sauce: Rs. 630 CALZONE CHUNKS: (MILD SPICY) 4 Pcs Stuffed Calzone Chunks Served with Sauce & Fries • Regular Pizza Dough • Tikka • Special Sauce • Cheese • Lettuce • Dip Sauce One - person serving: Rs.1 1 50 ARABIC ROLLS: (MILD SPICY) 4 Pcs Arabic Rolls Stuffed with Yummiest Mix Served with Sauce • Torttila Bread • Tikka • Dip Sauce • Onion • Cucumber • Carrot • Cabbage Rs.6 9 0 19 BEHARI ROLLS: (SPICY) 4 Pcs Behari Rolls Stuffed with Yummiest Mix Served with Sauce • Torttila Bread • Tikka • Jalapeno • Sweet Corn • Cheese • Dip Sauce • Onion Rs.6 9 0 OVEN BAKED WINGS ( MILD SPICY) Fresh Oven Baked Wings Served with Dip Sauce (6 PCS ) (3 D rumettes 3 Niblett’s) - 60 0 (12 PCS ) (6 D rumettes 6 Niblett’s) - 1 1 50 FLAMING WINGS ( SPICY) Fresh oven - baked wings marinated with special spicy peri peri sauce. Served with dip sauce (6 PCS ) (3 D rumettes 3 Niblett’s) - 6 5 0 (12 PCS ) (6 D rumettes 6 Niblett’s) - 1 2 50 7. SIDE ORDERS & ADD - ONS NUGGETS (NON - SPICY) (5 PCS ) - 45 0 FRIED CHICKEN (MILD SPICY) (1P CS ) - 300 (Choice piece) (3 PCS ) - 740 (in the deal we will deliver available piece s in branch availability if guests need the choice pieces agent will offer the separate choice piece ) 20 FRIES (NON - SPICY) Regular - 2 2 0 Large - 3 5 0 CHEESE SLICE FOR BURGERS 60 PKR MAYO DIP SAUCE (MILD SPICY) 8 0 PKR EXTRA TOPPING S/NO VARIATION CHEESE CHICKEN 1 Small 1 2 0 1 2 0 2 Regular 1 5 0 1 5 0 3 Large 22 0 22 0 4 Party 3 3 0 3 3 0 NOTE: T he guest can only choose toppings according to the pizza size . moreover, we offer only 1 cheese and 1 chicken topping