TERMS AND CONDITIONS Terms of payment Unless otherwise agreed in writing, we require a 50% deposit on placing the order and 50% final payment on the day of your installation. The customer shall not be entitled to make any deductions or set off there from. This deposit is used to source and secure a specific product to the customer’s requirements and administration. Therefore, this deposit is strictly non refundable unless specified otherwise in writing. The Company reserves the right to charge interest on overdue accounts at the rate of 2% per month. The Company reserves the right to refuse the supply and/or fitting where genuine doubts arise as to the Customer’s financial position. In the case of failure to pay for any goods or any services as aforesaid to suspend delivery of any order or part or instalment without liability until payment or satisfactory security for payment has been provided. Delayed dates The delivery dates specified both verbally and written are approximate and, unless expressly stated, time is not of the essence for delivery. The company will not be liable for the consequences of any delays. No delay shall entitle the customer to reject any delivery or services. The company will not provide monetary compensation for any delays by manufacturers or for any other unforeseeable reasons. Right to cancel When you have placed an order, we process it as soon as possible. If you cancel an order for a standard item, we reserve the right to charge a cancellation fee which is sufficient to cover our incurred expenses and handling charges. If you cancel a bespoke, made to order product you will be liable for all associated costs. Any deposit associated with your order (as stated above) are non-refundable. Natural Material Source of the material used may naturally vary in colour and be effected by weather or climate. You should consider arranging for such materials to be finished and maintained in accordance with the manufacturers recommendations (or such other maintained as ought reasonably to be carried out). Warranty: Limit of Responsibility The company warrants in relation to the company’s installation that it will either repair or replace any goods which are found within a period of 12 months from installation (‘the warranty period’) to be defective. Manufacturer’s warranties will come into force in relation to any defects to electric operator(s) (excluding remote control units) and garage door(s) including operating gear, as specified in the manufacturer’s literature. Our warranties give you benefits which are in addition to your legal rights. Further information about your legal rights can be obtained from your local Trading Standards Department or the Citizen’s Advice Bureau. Door Maintenance It is recommended all doors and operators should be serviced annually by a professional door installer. To book a service call out, please call 02920 694111. Suitability of the Site The company does not accept any responsibility for conditions occurring due to uneven or sloping floors. However, every effort will be made to ensure that water ingress is kept to a minimum. Structural modifications are not included in the quotation and will be the customer’s responsibility. Doors will be installed true and square which may exaggerate sloping walls and floors. Drawings and Information The company will assume that all measurements and other information supplied to the company is accurate and suitable for the customer’s requirements for orders placed on a supply only basis where free site surveys have not been conducted. If we believe the existing supporting structure is unsuitable to install a new door(s) we will inform you at the time of quotation. Our advice is given as a result of our experience and if you decide to place an order with us despite our advice, we cannot be responsible for the continued suitability of the existing timbers after installation. If you have any doubts, we advise you to instruct a surveyor to carry out a full inspection. You are responsible for the clearing the area where the products are to be fitted and we cannot be held responsible for any loss or damage caused to items not removed or adequately protected by you, unless the loss or damage is caused by our negligent work.