Refund Policy for Vale Executive Transfers Please read these terms and conditions carefully before making your taxi booking. By booking any taxi cab service from our websites, you are entering into a contract with the Vale Executive Transfers for the supply of Service CANCELLATION OF BOOKINGS AND REFUNDS POLICY Vale Executive Transfers Any cancellation of the booking contract must be made in writing by email addressed to our Customer Service Center. 1. Cancellations must be made writing by email addressed to our Customer Service Center. 2. Customer(s) who paid a deposit will be refunded or charged depending on the amount due as per condition 1. 3. At Vale Executive Transfers , a cancellation charge may be refunded on the basis that You re-book within 24 (Twenty Four) hours, minus a £15 administration charge. Only once the Journey is re-booked, the refund can be processed. However, Vale Executive Transfers reserves the right to refuse a cancellation refund at any time. 4. In the event that the Supplier does not turn up at the Agreed Pick-Up Point within 15 minutes of the Agreed Time – or within 30 minutes if the Agreed Pick-up Point is an airport – and You do not use the Supplier for the Trip, You will be entitled to a full refund of the Fare, along with any Card Costs, if you paid them in advance by Card, as full and final settlement of any claim You might have in respect of such failure. However should You, at Your own discretion, decide to continue with the Trip where the Supplier turns up after 15 minutes from the Agreed time, then you will not be entitled to any such refund. 5. In the event that You are not available at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, it will be at the Supplier’s discretion to treat Your non-availability as a cancellation, and You will not be entitled to any refund of the Fare , and any Card Costs that you may have paid in advance. Where the Supplier decides to wait more than 15 minutes from the Agreed Time, then You may be subject to additional charges by the Supplier in respect of any additional waiting time and/or parking charges and will make such payment directly to the Supplier. You will be entitled to a refund, depending on when you cancel your Booking, as follows: (1) If you cancel your booking more than 30 days prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 100% of the value of your booking. (2) If you cancel your booking between 12 to 1 days prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 75% of the value of your booking. (3) If you cancel your booking between 25 hours prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 40% of the value of your booking. (4) If you cancel your booking on the same day or 1 day before to the Journey date in your Booking, you will not be entitled to any refund. In the event you cancel your booking directly with the transport provider, we will email you asking you to confirm your cancellation. You will need to confirm your cancellation using the links sent to you in the email. 6. In the event that you do not wish to use the Services for any reason and do not cancel the Booking in writing by email addressed to our Customer Service Center. Vale Executive Transfers , no refunds will be provided. 7. In the event that you wish to cancel a return leg of your journey, you will not be entitled to any refund. 8. For pre-paid Bookings, any refunds due to you to for cancellations or complaints will be made to the card used to make the payment within up to 5 business days (business days being Monday to Friday). 9. Customers with credit accounts or account balances will be exempt from cancellation charges. 10. In the event of a Booking cancellation or no show by a Supplier, you must contact Vale Executive Travel and Transfers within 7 days to issue your refund. 11. In the event that You provide inaccurate details including but not limited to an invalid or missing; postcode, postcode causing traffic violation, customer name, email address, telephone number, you will not be entitled any refund and may incur additional charges from the Supplier in order to complete the Trip. Service fees for dealing with problems from bookings £15 PLEASE NOTE: Any cancellation of the booking contract must be made in writing by email addressed to our Customer Service Center. QUESTIONS If you have any questions concerning our return policy, please contact us at: Website: https://www .valeexecutivetransfers.com Email: info@valeexecutivetra nsfers .co m Telephone: +447541 540893