SHORT MOBI USAGE INSTRUCTIONS POTREBUJETE DODATNE INFORMACIJE ALI POMOČ? Pokličite 121 , kjer vam prijazno pomagamo 24 ur na dan , vse dni v letu . Klic je z vaše številke Mobi brezplačen in možen tudi, če je vaš račun Mobi prazen. Lahko nas pokličete tudi iz tujine na brezplačno številko +386 41 700 700 Veseli bomo tudi vaše e-pošte na e-naslov info@telekom.si Podrobne informacije, lastnosti storitev, tarif ter zakupov in veljaven cenik so zbrani na www.telekom.si več informacij na www.telekom.si 30 31 PLEASE NOTE! When you purchase a Mobi package with a SIM card , you receive all the details of your Mobi number , including your PIN and PUK codes and your SIM card serial number . These details are on the back of the SIM card casing . With this information you can safely manage your Mobi number as well as prove ownership of your number, so we recommend you keep it in a safe place The PIN code is a security feature designed to protect your Mobi number from misuse. If an incorrect PIN code is entered three times in a row , the SIM card will be blocked , and your phone number will not be able to be used. You can unblock the SIM card by entering your PUK code . Take special care when you enter your PUK code – after 10 unsuccessful attempts in a row the SIM card is permanently blocked ! WELCOME TO THE MOBI COMMUNITY You are now a prepaid Mobi service user, which offers you a range of benefits : ∆ You can start using your Mobi number immediately ∆ You do not need a contract , and there are no monthly subscription fees or connection charges ∆ You have control over your use , since you can take advantage of services as much as your Mobi account balance allows. ∆ It’s very simple to check your Mobi account balance. ∆ You can use the wide range of services in Telekom Slovenije’s mobile network , even when traveling abroad ∆ Even if you have no credit on your Mobi account, you can still receive calls and messages for 90 days from your last top- up or from the last time you extended your Mobi account’s validity without topping up. ∆ Your Mobi number can stay anonymous or you can opt to have it listed in the directory. ∆ You can use the same Mobi number and simply change from a prepaid plan to a monthly subscription or vice versa We included a questionnaire with a postage paid envelope in the Mobi package with a SIM card. Please fill it out and mail it to us. We will give you a €5 promotional top-up to your Mobi account, and a set of personal business cards (The postage service is available only for addresses within the republic of Slovenia). more info at www.telekom.si 32 33 WITH A MOBI CARD By dialling a command string (to top up your Mobi account) Dial *123*XXXXXXXXXXXXXXXX# and press the call button XXXXXXXXXXXXXXXX stands for the 16-digit number printed on your Mobi scratch card. When credit is added to your account you will receive the following notification: “Uspesno ste napolnili za XX EUR.” (Top-up successful: EURXX) XX stands for the credit added to your account. TOPPING UP YOUR MOBI ACCOUNT You can choose between several comfortable and simple ways of topping up your or other Mobi accounts. Choose the way that suits you best: ∆ a Mobi scratch card, ∆ the Moneta service, ∆ a credit or debit card, or ∆ direct top-up at sales points. GETTING STARTED - ACTIVATE YOUR MOBI NUMBER ∆ Insert the SIM card into your mobile phone. ∆ Switch on the phone and enter your PIN code ∆ Dial *123# and press the call button With this command string you can check your balance and activate your Mobi phone number Mobi accounts must first be topped up using a Mobi scratch card . Afterwards you can use the method that suits you best. PLEASE NOTE! If you make a mistake when entering the 16-digit top-up number three times in a row, the account will lock. In this case, use your phone to dial toll-free number 121 or +38641700700 from abroad and call the Customer Care Centre, and have your account topped up and unlocked. more info at www.telekom.si 34 35 WITH CREDIT OR DEBIT CARD Via Moj Telekom Registered users can top up their own or other Mobi account with credit or debit cards: Visa, Visa Electron, Maestro, Mastercard, Activa. Via Moj Telekom (moj.telekom.si) you can also top up your Mobi account abroad. DIRECT TOP-UP AT SALES POINTS You can top up yours or another Mobi account using a special terminal , available at various sales points (full list available at www.telekom.si). ∆ Call the short service number 1808 ∆ Put your phone up to the terminal. ∆ After a few moments your Mobi account will be topped up. To top up another Mobi account, choose the option Polnjenje drugemu uporabniku (Topping up another Mobi account) and dial the number you want to top up. Available top-up amounts: €5, €10, and €20 After topping up you will receive a bill or a written receipt with details about the topped up number. With your mobile phone ∆ Dial 123 and follow the instructions ∆ Press 2 to top up your Mobi account. ∆ Enter the 16-digit top-up number and press # (hash). The system will repeat the number you have entered. Press 2 if the number is correct . Press 1 if the number is incorrect, and then re-enter the number and press # (hash). After topping up, you will receive a notification on the current top-up amount, the new balance, and the validity of your Mobi account. Via the Moj Telekom Registered users can top up their own or another Mobi account by using Moj Telekom (moj.telekom.si). You can also top up your Mobi account abroad. WITH MONETA Moneta offers a convenient, quick, and secure way of topping up Mobi accounts and making other payments. This method of topping up your Mobi account is available for all users with activated Moneta service (subscriber of Telekom Slovenije mobile services, Mobi Moneta users, Mobi Žepnina users, Moneta users with Nova kreditna banka Maribor, Poštna banka Slovenije, and other issuers). You can also top up your Mobi account abroad using the Moneta service. For more information call +386 41 700 700. more info at www.telekom.si 36 37 CHECKING THE BALANCE AND EXPIRY DATES To avoid any problems with the Mobi service we suggest checking the balance regularly. You can check your balance in the following ways: ∆ Enter *123# and press the call button Current credit information and the expiry date will be displayed. ∆ To check the balance and the expiry date of your account, enter 123 and press 1 ∆ You can also check the credit and validity period online at Moj Telekom (moj.telekom.si). ASSISTANCE AND MORE INFORMATION Call 121 - our helpful advisers offer assistance 24/7. The call to this number is free of charge and it can be reached even if you have no credit on your Mobi account. If you are calling from abroad, please dial +386 41 700 700 (all calls from abroad are toll-free). You are also welcome to submit all queries via e-mail to info@telekom.si For Mobi users different tariffs, good prices for options with units or data transfer bundles are available. Please visit www.telekom.si. MOBI ACCOUNT VALIDITY PERIOD Top-up your Mobi account regularly , otherwise the number will be automatically blocked . You can also extend your Mobi account without topping up. Up to 90 days On the day you top up your Mobi account, a 90-day period begins in which you can use Mobi services. A new 90-day period begins each time you top up your Mobi account or extend its validity without topping up. The new credit is added to the unused amount on your account. During this period you can receive phone calls, text messages and voice messages in your voice mailbox even if you have used all the credit. From 90 to 270 days 90 days after your last Mobi account top-up or extend its validity period, your Mobi number will be temporarily blocked. You can start using services again once you top up your Mobi account or extending its validity without topping up. The value of the top-up amount is added to the unused credit. After 270 days 270 days after your last top-up or extending its validity period, your Mobi number will be permanently locked, which means that you will lose all unused credit as well as your number. PLEASE NOTE! When the credit on your account is only enough for a 60-second voice call, or when your Mobi account is empty, you will hear a short tone. When you use up all your credit the call will end. more info at www.telekom.si 38 39 BELEŽKE/NOTES 40 DODATNE INFORMACIJE: ADDITIONAL INFORMATION: BREZPLAČNI KLICI TOLL-FREE CALLS 121 za uporabnike Mobi znotraj mobilnega omrežja Telekoma Slovenije for Mobi users within Telekom Slovenije mobile network 080 8000 +386 41 700 700 za uporabnike mobilnih storitev Telekom Slovenije, tudi iz tujine for users of Telekom Slovenije mobile services, also when calling from abroad info@telekom.si www.telekom.si MB 4.1.4/03.22 (20. 7. 2017) Telekom Slovenije, d. d., Ljubljana