1 JHS Telehealth Policy Telehealth Policy Jewel Human Services will abide by this guidance regarding the “Delivery of Services” through the use of Telehealth modalities during COVID-19. In response to increasing concerns related to COVID-19 and according to Executive Order No. 202.1 issued March 13, 2020, and Executive Order No. 202.5 issued March 18, 2020, JHS will deliver services via Telehealth remotely to individuals with I/DD, whenever possible. Appropriateness of Services During the COVID-19 emergency, habilitation services may be delivered via Telehealth. However, where a service or support requires the physical presence of a staff member for the health and safety of the individual, it is not appropriate to delivered via Telehealth. Specifically, but not exclusively, residential habilitation, respite, and live-in caregiver services shall not be provided via Telehealth. Infection Control JHS has policies for infection control. (refer to JHS infectious disease control policy) Providers shall follow all manufacturer’s recommendations for cleaning products used in this capacity and best practices for infection control generally. HIPAA Compliance For the duration of the emergency response to COVID- 19, JHS may utilize everyday non-public facing technology in good faith efforts to provide services to individuals remotely until JHS has access to telehealth equipment that meets HIPAA security standards. Examples of everyday non-public facing technology include but are not limited to video chat applications such as Apple FaceTime, Facebook Messenger video chat, and Skype. When using these types of everyday non-public facing technologies to deliver services remotely, staff shall use professional judgment as to the appropriateness of doing so. Public-facing applications such as Facebook Live and Tik Tok are still prohibited for use to deliver services JHS will notify the individuals and or their legal presentative that these types of technologies to deliver service may potentially introduce risks. Furthermore, JHS will enable all available encryption and privacy modes when using such applications. 2 JHS Telehealth Policy JHS will ensure compliance with all other HIPAA provisions, including HIPAA privacy and security regulation and HITECH breach notification procedures when using Telehealth. Access to individual(s)’ information shall follow standard HIPAA privacy and security provisions, except as described above, and ensure compliance with MHL 33.13 Billing and Reimbursement · Providers of HCBS waiver services should bill for the service as they normally do Service Documentation and Records Retention All service documentation that is part of the clinical record shall be maintained in accordance with NYS MHL Section 33.13 and all existing documentation requirements. v Staff will document the reason for the encounter, v Location of the provider and credential v Location of the individual receiving service, v Date of the visit, v Visit start and end time v Duration of the visit. v Whether a staff person or a member of the individual’s circle of support attended the session v Identify such person(s) by name and title v Whether the session was successful or whether the session was interrupted due to the technology or equipment failure v Any plans for follow-up, aftercare, or prescribed treatment.