Thank you for your local community partner order! The team at Soccer Post loves helping outfit our local soccer community! If you have any questions about this order, please contact us via email at customerservice@surfsoccer.com. Packing - Slip Discrepancies • Orders will contain a packing - slip based on your order. Any discrepancy between the packing - slip and items received , please contact our customer service team at customerservice@surfsoccer.com within 5 - days of delivery. • Soccer Post will not be held responsible for packing - slip discrepancies after 5 business days following delivery or pick - up of your order. Note: Discrepancies do not include orders that have been “shipped partially” due to backordered items. If you receive a “par tial order,” the balance of your order will be shipped as quickly as possible upon Soccer Post receiving the backordered items. Return & Exchange Policy We will accept returns on most new, non - customized, and unuse d items within 30 - days of delivery for a full refund. • Customized items are considered final sale and cannot be returned. Any item that has a club name/logo or player name or number is considered a customized item and final sale. • Returns or exchanges of non - customized items must be in original condition with original tags . Used or damaged items cannot be returned or exchanged. Items without tags affixed cannot be returned or exchanged. • Shipping fees are not refundable and return - shipping charges must be paid by the customer for any returns or exchanges. • Soccer Post is not responsible for items damaged or lost in transit. • Returns are credited to the original payment method. • Retail stores cannot accept team order returns or exchanges. Return & Exchange Instructions ALL EXCHANGES AND RETURNS: Please contact customerservice@surfsoccer.com For EXCHANGES customer service will advise if the desired item is available. Depending on availability, further instructions will be provided. For RETURNS customer service will ad vise on the requirements and steps to process a return.