Elaina Granse Case Study: Transforming Singapore’s Public Libraries Problem identification A problem that was sought to overcome was how to entice people into the libraries, taking them from spaces “for people to line up” to places that would feel welcoming and comfortable for people to want to spend time. Problem analysis The problem was that the buildings did not reflect the new missions and goals of the Singapore Public Libraries so the libraries would have to change, it was simply a matter of deciding how things should be changed for the best results. Applying a structural view of the issue, it becomes apparent how the lack of consistency across libraries and lack of clear labeling inside of any one library would do a great deal to make a library inhospitable to its users. Implementing structure through color coordination of sections and easily distinguishing labels increased the flow of patrons being able to find what they were looking for; greater navigation meant less need for assistance providing more time for staff to attend to other issues. Applying a human resource view to make people feel a part of the community, to make the library a place that they want to spend significant time in and, not a place they have to. Implementation of new building materials created modern and comfortable spaces, while food and drink allowed them to enjoy materials the same way they would at home. Solution The solution that was utilized by the NLB managers was library renovations. Some were simpler such as consistent signage and colors for topics making the libraries universally easier to navigate, but also construction projects to redesign the look to imple ment glass and light wood to feel more open and welcoming. The additional attention paid to sectors such as retail were utilized to make being in a library a more pleasant experience for the user.