Q uantitative P articipant 1 P articipant 2 P articipant 3 Task 1 C ompletion Time 3 :23 1 :58 1 :21 T ask 2 Completion Time 1 :24 1 :10 2 : 10 T ask 3 Completion Time 3 :33 2 :49 4 :38 T ask 4 Completion Time 4 :18 4 :50 5 :06 T ask 5 Completion Time 0 :19 1 :53 0 :30 O ver all Completion Time 1 6:02 1 6:37 1 8:06 T ask 1 Redirects 9 3 2 T a sk 2 Redirects 5 3 2 T a sk 3 Redirects 6 6 7 T a sk 4 Redirects 1 3 1 0 1 4 T a sk 5 Redirects 2 4 3 Average Redirects 7 5 .2 5 .6 U s ed the Se arch Bar N o Y es N o P roblem Solved by Search N o Y es & No N o V isited FAQ Y es N o Y es P roblem S olved by FAQ Y es N o N o Qualitative P articipant 1 misunderstood the quest ion at first. F AQ says UoM accepts GRE. Participant D idn ’ t check if the MBA program does. P articipant 1 is backtracking to see if there is a more direct path for t ask 3 P articipant 1 is frustrated : website clutt ered with a lot of info rmation for task 4 P articipant 1 was looking straight at t he task but didn’t realize it was the thing she was looking for Too wordy Search functiona lity is very slow for participant 2 S earch is good for general question . Can not find answer for very specific questions S earch gets slower with more key words E x pandable drop - down list not apparent to participant 2 P articipant 2 likes the highlights in search results P articipant 3 reads information careful ly, end s up taking less time than others who clicks a lot P articipant 3 con fused the GRE general test wit h the GRE subject test. Notes and Reflection Sea rch functions shortens look up process a lot. Not o bvious to everyone. H ad trouble telling the general test and subject test information apart N eed s b et ter arrangement Tests spend a long time at the beginning cli cking through unrelated webpages , they remember what they se e and come s b ack a t the end. C ould use a card sorting session to organize the information Everyone had trouble with task 4 , finding the percenti les ( mayb e GRE thinks this information is not import ant )