Quantitative Participant 1 Participant 2 Participant 3 Task 1 Completion 3:23 1:58 1:21 Time Task 2 Completion 1:24 1:10 2:10 Time Task 3 Completion 3:33 2:49 4:38 Time Task 4 Completion 4:18 4:50 5:06 Time Task 5 Completion 0:19 1:53 0:30 Time Overall Completion 16:02 16:37 18:06 Time Task 1 Redirects 9 3 2 Task 2 Redirects 5 3 2 Task 3 Redirects 6 6 7 Task 4 Redirects 13 10 14 Task 5 Redirects 2 4 3 Average Redirects 7 5.2 5.6 Used the Search No Yes No Bar Problem Solved by No Yes & No No Search Visited FAQ Yes No Yes Problem Solved by Yes No No FAQ Qualitative Participant 1 misunderstood the question at first. FAQ says UoM accepts GRE. Participant Didn’t check if the MBA program does. Participant 1 is backtracking to see if there is a more direct path for task 3. Participant 1 is frustrated: website cluttered with a lot of information for task 4. Participant 1 was looking straight at the task but didn’t realize it was the thing she was looking for. Too wordy Search functionality is very slow for participant 2 Search is good for general question. Can not find answer for very specific questions. Search gets slower with more key words Expandable drop-down list not apparent to participant 2 Participant 2 likes the highlights in search results Participant 3 reads information carefully, ends up taking less time than others who clicks a lot. Participant 3 confused the GRE general test with the GRE subject test. Notes and Reflection Search functions shortens lookup process a lot. Not obvious to everyone. Had trouble telling the general test and subject test information apart. Needs better arrangement Tests spend a long time at the beginning clicking through unrelated webpages, they remember what they see and comes back at the end. Could use a card sorting session to organize the information Everyone had trouble with task 4, finding the percentiles (maybe GRE thinks this information is not important).