Reflection 29/08/2020 This is the document that ends Syniro, that ends its subsidiaries, dissolves its assets and more. Read on to find more about what our plan is, and how we are gonna strive in the future. Contents 1. Message from the Syniro President 2. How this was caused a. Other focuses b. COVID-19 c. Bankruptcy scares 3. What we are doing now a. Helping customers move their data b. Terminating subsidiaries c. Terminating our accounts d. Informing customers of changes e. Thinking about the future 4. Terminating our brands: One by one a. Tulina b. Clientmatic c. SQUgroup d. Tendesk 1. Message from the Syniro President It is with great regret to inform you, our valuable customers, that Syniro will start terminating operations from today, the 29th of August 2020. This is due to 3 main things which me and my team have covered in our Reflection document, dated also on the 29th of August 2020. Syniro has been a great success throughout its years, starting with the TriveUK merger in late 2018, and ending today, in the middle of a worldwide epidemic, set to infect more than 50 million people. Because of this terrible epidemic, we have had to start reeling back operations one by one, starting with the Amlab and AllOpenSource termination, and then to now. At the point where we have to announce that Syniro is being terminated and its subsidiaries. It pains me to say this, as I have enjoyed running this company more than anything. It is really sad that me, the founder, has to announce this. Most of our customers have left our platform now, and we will be reimbursing and moving our existing customers to new platforms. Our websites and domains will soon redirect to our Reflection document instead of their main websites. Most of our domains and sites are down already. I am so sorry for the inconvenience this announcement has made on you and your businesses. But I can assure you, Syniro will meet you again, in a different form. But for now, we will keep that for the future. Syniro.tech will take you, our customers from here, now in the form of our administration company. Stay safe during this deadly epidemic. Harry Burr. ex-President and Founder @ Syniro. 2. How this was caused 2.1. Other focusses We had other focuses in mind, such as a project with the National Rail system in the United Kingdom, and Syniro.tech, which since this announcement has been terminated also. There was too much for our small team to handle, so eventually, we had to terminate the parent company, Syniro. 2.2. COVID-19 The main issue that caused Syniro to be dissolved, was the 2020 global epidemic, COVID-19. As COVID continued to rip the UK and the world to pieces, we had to strip down our services, and we knew that one day, our services would be stripped enough to cause havoc across the company. Syniro lost 72% of all customers (excluding Tulina and TenDesk) in the first 3 months of Prime Minister Boris Johnson announcing nationwide lockdown in the UK. This meant terminating our education services, physical business services and certain TenDesk and Tulina services, in result of a boost in usage. You would think this would help make us more revenue, but it didn’t. It increased our server usage and as a result, server bills went up, almost tenfold. 2.3. Bankruptcy scares As you may be aware, Syniro was scarily close to a bankrupt state, after making a loss in the first 9 months of 2020, and with many bills due at the end of this year, we couldn’t survive. This is another main reason that this unfortunately happened, and was mostly caused by Coronavirus (COVID-19) causing the UK to enter a major recession. This didn’t only hit physical stores, but also online service suppliers and conglomerates/holding companies like us and our subsidiaries. 3. What we are doing now 3.1. Helping customers move their data Syniro.tech, our data, and now administration subsidiary, has set up a specialised team of data exporters, to transfer our customers and business clients to our competitors, the next best thing. If you are eligible for this program, you will get an email from one of our data exporters to book a call, and discuss your options, or if you’d rather remove your data from our servers entirely. We are trying as best we can to find you, our valuable customers, alternatives to our products. If you think you should be eligible for this program, you can contact us on firstname.lastname@example.org. 3.2. Terminating subsidiaries As you may see, one by one, our subsidiary websites have been taken offline, most notably, Tulina and SQUgroup. Other domains will lose SSL certification in the next 30 days. This is all part of our approach to terminate our subsidiaries without causing major disruption to our existing customers and business clients. As well as this, we will be holding a grace period on products held with our subsidiaries, so we can focus on our data exporters at Syniro.tech to move your data, and so that we can focus on removing your valuable data from our servers in the most secure way possible. We can promise you we will not sell or export your data to external third-parties. Your data will only be shared with the subsidiary in question and our administration company, Syniro.tech. 3.3. Terminating our accounts As well as this, we will be terminating our accounts, as well, most notably, our social media and customer service accounts. Because of this, our current social media accounts will not be contactable and our standard support email addresses will become inactive. The following very limited email addresses will be available to contact only: ● email@example.com ● firstname.lastname@example.org ● email@example.com All Syniro mailboxes are now deactivated, on the date of writing. 3.4. Informing customers of changes As we said in paragraph 3.1, we are helping our customers move their information to different platforms, but we cannot do that without informing them of these major changes to their service. All our domains now redirect to our termination notice, but that isn’t enough. We will be sending out an email to every one of our customers when this document is published, on 30/08/2020 to inform them of our termination and give them further options, as they cannot keep their service with us in the next 90 days. Syniro.tech will be reaching out to these people as Syniro can no longer perform actions on behalf of the company, except publish this document. When this document is published, Syniro will have no control of the company, only our administration company, Syniro.tech. 3.5. Thinking about the future This isn’t the end for the core of Syniro, our founders are still around and so are certain assets. We can start again, in a different form. For now, that is behind closed doors, but you will find out what we venture into next, it’s gonna be great. 4. Terminating our brands: one by one 4.1. Tulina Tulina was actually created for victims and people who are staying at home due to COVID. It allowed families to keep in touch privately and in an encrypted way. The thing that caused Tulina’s demise is too much traffic to our sites. We couldn’t handle the amount of stress our servers were receiving. We had to limit our amount of customers, and strip back services and lower prices for our existing customers to keep them using our services. It was a disaster for Tulina to keep operating. To terminate Tulina, we had to first take down our website and redirect it to our termination notice. Following this, we took down our email addresses and decided to keep customer accounts open for 90 days, as part of our grace period scheme. 4.2. Clientmatic Unfortunately, from the beginning, we knew Clientmatic would flop and be a failure. SyniroLabs wanted to try something new and it was an experiment, hense being a SyniroLabs subsidiary. We got only 2 customers in the first 120 days of Clientmatic trading, and they were all using our free plan. We saw this as a good thing, as all we wanted to do is know what people thought of this new service. Turns out we lost these two customers in the next 14 days. So the SyniroLabs team took this as a failure, and Clientmatic has been on our brands list, one of the only brands to have no customers and make Syniro a loss. Clientmatic just needed their website and email deactivated as no customers were present on the platform. Clientmatic is officially gone from today, 29/08/2020. 4.3. SQUgroup SQUgroup was by far our longest living and most successful brand. It made our loss more sufferable, and allowed Syniro to continue operating until now. SQUgroup was the hardest to terminate, as we had the most number of customers, 42 business clients, out of all our brands. (bear in mind this is after the COVID lost 72% of our customers). What we had to do to terminate SQUgroup is first inform our customers of changes, then redirect our website to our termination letter and wait 90 days to deactivate our email and customer accounts. This will happen on 27th November 2020. 4.3. SQUgroup SQUgroup was by far our longest living and most successful brand. It made our loss more sufferable, and allowed Syniro to continue operating until now. SQUgroup was the hardest to terminate, as we had the most number of customers, 42 business clients, out of all our brands. (bear in mind this is after the COVID lost 72% of our customers). What we had to do to terminate SQUgroup is first inform our customers of changes, then redirect our website to our termination letter and wait 90 days to deactivate our email and customer accounts. This will happen on 27th November 2020. 4.4. TenDesk TenDesk was our newest brand, made only a fortnight ago. Unfortunately, to no surprise, it gained no customers through this epidemic. This meant TenDesk was straightforward to terminate as well, just close our website and email down and redirect our website to our termination notice.