R E S I D E N T H A N D B O O K Brix on Belleview Welcome Home! This resident handbook was created for you to help answer many of the commonly asked questions which may arise while you reside in your new home managed by Four Star Realty and Property Management. Please take the time to read through this handbook and familiarize yourself with the information, which you may find useful at move-in and throughout your lease term. The policies and procedures in this handbook are also laid out in your Lease Agreement, but they have been simplified here for your reference. TA B L E O F C O N T E N T S 03 | Office Hours 04 | Important Phone Numbers 05 | Polices & Procedures 09 | Rules and Regulations 1 1 | Tenant Portal FAQ 12 | Utilities 13 | Hang Tag & Towing Information 12 | Denver Metro WELCOME HOME! OFFICE HOURS Our office is located on site. We’re open Monday through Friday from 10:00 a.m. to 6:00 p.m and Saturday from 10:00 a.m. to 4:00 p.m. Unless needed for an emergency situation, management and other team members are available during normal business hours. MEETINGS WITH YOUR PROPERTY MANAGER If you would like to meet with your property manager in person, please make and confirm an appointment with them whenever possible so that we can be prepared to serve you. If you do visit the office without an appointment, please understand you may have to wait for your property manager to become available and prepared to discuss the details of your property with you. w w IMPORTANT PHONE NUMBERS To reach our main line during normal business hours please call: 720-664-4276 For After Hours Emergencies* please call: 720-664-4276 and follow the prompts to the emergency line. A Four Star Representative will call you back within an hour. Please ensure that you have provided Four Star with a contact name, your property address, and phone number so we can get back to you. *Please Note - An emergency is constituted by a problem that will cause harm to you or the property in which you reside. We can only respond to the following maintenance items during after-hours: Fire or Flood, No Heat, Major Plumbing Leak, Roof Leak, or other such emergencies of a similar nature. POLICIES AND PROCEDURES The policies and procedures outlined below are in your lease. They have been re-stated here for your easy reference. If you have further questions, please review your lease and talk with your property manager. RENT • Four Star Realty and Property Management does not accept any personal checks, due to a high number of NSF payments. We’re sorry for any inconvenience this may cause. Instead, we suggest you utilize your online portal which is explained in detail later in this document. • If you have problems with the online portal, please contact your property manager for assistance. Or, you can make a rent payment via a single money order or certified fund. Please note your property address in the memo field. • Rent is due on the 1st every month and is considered late after the 5th at 5:00 PM. If rent is not received by 5:30 PM on the 5th each month*, you will be charged an $80 late fee on the 6th day, and $15 each day thereafter. • Your money order or certified funds can be dropped off at the front desk during office hours, or placed in our rent box outside of any Four Star office. • All rent payments must be received in a single money order or bank issued certified fund. Please note your property address in the memo field. Rent can also be paid online through the resident portal. CHECK- I N PROCED U R E UP ON MOVE- I N The purpose of the check-in sheet is to note the condition of the property at the time of your lease commencement. Residents have the option of filling out a physical copy of the check in sheet with your move in packet or a digital copy through your RENTCafé Resident Portal. If you fill out the physical copy, you want to make sure that you provide our office with the pictures that you took during move out on a flash drive. FOR EITHER OPTION, YOU MUST COMPLETE THIS FORM WITHIN 7 DAYS OF OCCUPANCY. When we reconcile your security deposit after your lease termination, we will compare the check-in sheet and pictures to the check-out inspection our agent completes. If we do not have record of these items in your file, we will assume that everything in the property was in perfect condition upon your move in. If there are maintenance items that need to be addressed immediately please submit one comprehensive maintenance request listing all the items through your Resident Portal. MAINTENANCE Please work with us to keep your property in the condition it was received. Of course, as things come up, we will do our best in maintaining your home for you. If your property requires maintenance, please communicate with us through the resident portal so we can address these needs appropriately. • Please understand that if a maintenance issue is determined to have been caused by a resident, you will be charged for the cost of any repairs. If we encounter a maintenance issue that was not determined to be any fault of a resident, the owner of that property will pay for the maintenance. • All maintenance requests must be submitted through your resident portal. If you have any questions about how to use it please let us know. FOR EMERGENCY MAINTENANCE REQUESTS DURING REGULAR BUSINESS HOURS please call: 720-664-4276 AFTER HOUR EMERGENCIES* please call: 720-664-4276 and follow the prompts to the emergency line. A Four Star Representative will call you back within an hour. Please ensure that you have provided Four Star with a contact name, your property address, and phone number so we can get back to you. *PLEASE NOTE - An emergency is constituted by a problem that will cause harm to you or the property in which you reside. We can only respond to the following maintenance items during after- hours: Fire or Flood, No Heat, Major Plumbing Leak, Roof Leak, or other such emergencies of a similar nature. OUR MAINTENANCE POLICY We will fix anything that is broken. If the problem was caused by you, the Resident, we will charge the repair costs back to you. If the problem is a result of normal wear and tear, the owner of that property will pay for the maintenance. Please note: Four Star Realty & Property Management does not mark up or profit from any of the maintenance that we assign out. All contractors hired by our office are independently owned and operated. The invoices that we receive from the vendors are passed directly through to the property owner(s) and/or to the Resident(s) (when applicable). In many cases, substantial savings are passed along due to bulk or negotiated contracts with these vendors. w w w w w w O CCUPA N T C H ANGE S (L E ASE TR A N S F E R S ) Any change in occupancy must be reported to us immediately to avoid violating the terms of your lease. If a new or replacement resident is needed, a rental application must be completed and the new occupant(s) must be approved by Four Star prior to the date of move-in for the new resident. Please note that there is a $150 lease transfer fee involved, regardless of the circumstances. RULES AND REGULATIONS PLEASE REFER TO YOUR LEASE FOR ADDITIONAL INFORMATION ABOUT THE RULES AND REGULATIONS STATED BELOW SMOKING No resident, member of resident household or resident’s guests will be allowed to smoke on the premises. Please understand that smoking in the unit may result in damage that may require extra cleaning, painting, re-carpeting and will be deducted from your security deposit. TRASH Picking up litter or debris left outside the home and/or trash receptacles will result in a minimum $25.00 fee per occurrence. We do perform regular inspections of the exterior property. FURNITURE No upholstered furniture will be allowed on the exterior of the home, including porches, decks, roofs, and lawns. Four Star will remove furniture left in these areas and a $100.00 minimum fee will be charged to residents for the removal of each upholstered furniture. PETS • Any decision to get a pet must be reported to us immediately and approved by Four Star. • Positive pet references must be provided, and an additional deposit of at least $250 and $35.00 monthly fee. • If a pet is found at the property without the consent of Four Star, a $200.00 per day fine will be enforced until the pet is removed or approved. • Resident(s) will be held responsible for all cleaning and repairs made as a result of the presence of any animal kept on the premises. RULES AND REGULATIONS FINES AND CHARGES Four Star Realty and Property Management has the right to assess fines for lease violations. Fines are most commonly assessed for the reasons outlined below: LOST KEYS/MAILBOX KEYS LATE RENT RETURNED CHECK VANDALISM DAMAGE TO THE PROPERTY EXCESS TRASH/LITTER RENT PAYMENT IN SEPARATE CHECKS Following your lease agreement and city ordinances will ensure that you avoid costly penalties. Depending on the severity of the violations you may or may not receive a warning before a second violation results in a fine. WHAT CAN I DO IN MY RESIDENT PORTAL? Check your ledger to see any charges in addition to your base rent We recommend you do this on a monthly basis and contact Four Star with any questions as you may not always be notified when a charge is posted to your ledger. Submit a maintenance request Please be specific as to the area of the problem and what issues you’ve been experiencing...the more info the better! Pay your rent Make sure you coordinate with your roommates so the total balance is paid each month. Request documents We can attach any documents you would like to your resident portal including a copy of the lease, invoices, check-in sheet, etc. HOW DO I ACCESS MY RESIDENT PORTAL? Go to our website www.BrixOnBelleview.com and toward the bottom of the home page, you will see a “Current Residents” box. The top link titled “Tenant Portal” will take you to the Resident login page. RESIDENT PORTAL FAQ’S UTILITIES Residents are responsible for paying for all the utilities or services connected with the premise as they are stated in the lease. You should arrange for utility hookups and billings the same day as move-in or prior to that date. The following are the phone numbers for the utility companies around town: Electric – Xcel Energy 800-895-4999 Water/Sewer/Trash/Gas - Four Star configures these services for residents. Tenants are usually billed two months after move in. Hang Tag Placement: The hang tag must be displayed on rearview mirror with number facing out. Towing Violations: We have advised Villalobos Towing to tow any vehicle that falls under the following violations. • Fire Lane • Expired Tags • No Plates • Handicapped w/o permit • No Parking Permit • Not Allowed on Property • Inoperable • Flat Tire • Abandoned • No Tags on License • Parked on Grass or Landscaping • No Parking Area • Double Parked • RV/Trailers Requesting a Tow: Phone: 720-299-3456 If you notice the lot is full or there is a car in violation, you are more than welcome to contact Villalobos Towing directly for a tow. The person whom called must be on site when the driver arrives. You are required to show a driver’s license and displayed hang tag. A F T E R H O U R S D I S P A T C H : 7 2 0 - 4 6 5 - 1 1 0 0 • D o n ' t l e a v e v a l u a b l e s i n y o u r c a r • B e a w a r e o f y o u r s u r r o u n d i n g s • G e t t o k n o w y o u r n e i g h b o r s • R e p o r t s u s p i c i o u s v e h i c l e s a n d p e o p l e • N o t i f y o f fi c e a b o u t m a i n t e n a n c e i s s u e s ( l i g h t s o u t , h a z a r d s ) Denver Metro Protective Services SAFETY FIRST: