2023 EBC RentPayment Instructions - East Brown Cow

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RENTPAYMENT: CREATE AN ACCOUNT To get started using RentPayment, please refer to the welcome email from East Brown Cow that includes a link to your personalized RentPayment property specific page. The link will bring you to the RentPayment login page. For new users, click on the “SETUP ACCOUNT” button to proceed with enrollment. STEP 1: ENTER MASTER OCCUPANT ID Your Master Occupant ID was also provided by East Brown Cow in the welcome email. If you need this information, please reach out to your designated Property Coordinator for assistance. Please note: Double check that the Building Address listed at the bottom of the page is accurate. Once the Master Occupant ID is entered, click "CONTINUE". 1 RENTPAYMENT: CREATE AN ACCOUNT STEP 2: SELECT PRIMARY LEASE UNIT This will bring you to the lease information page where you will select your primary lease unit. RentPayment allows for the user to toggle between leases within a specific building, but at this point, you only need to select one as your account can switch between leases upon setup. *If you have leases at more than one building, you will need to create a separate account for that building. STEP 3: CREATE USERNAME & PASSWORD In the fields provided, create a unique username and password (see below for password requirements), and enter your email address. Providing a mobile number and signing up to receive updates from RentPayment are optional. Once entered, please review the Terms of Use and check the box to indicate that you accept. Then click "SAVE & CONTINUE". 2 RENTPAYMENT: CREATE AN ACCOUNT RentPayment provides the option to pay by credit card or Echeck (ACH direct debit). While payments made by Echeck are free, a fee is applied for credit and debit card payments.* *Credit & debit card fees are as follows and are subject to change: Credit Card - 2.95%, Int'l Payment Fee - $0, Debit - 2.99%, Int'l Debit - $0 STEP 4A: ENTER PAYMENT INFO - CREDIT/DEBIT CARD To toggle between entering payment types, click on the different logos (i.e. Visa vs. Echeck.) For credit cards, enter the card number, expiration date, and cardholder name. To edit the billing address, click the "EDIT" link off to the right of the card information. 3 RENTPAYMENT: CREATE AN ACCOUNT STEP 4B: ENTER PAYMENT INFO - ECHECK To add an Echeck, enter the name on the bank account, the bank's 9-digit routing number, and bank account number. Then select the account type and use the "EDIT" link to modify the billing address. Once all information is entered, select "ADD ACCOUNT" to continue. You'll be brought to the main page after your payment information is successfully entered. Here you will see your tenant information, payment methods, and outstanding charges on the lease. 4 RENTPAYMENT: MAKING A PAYMENT Please note: If you have more than one lease at the building (i.e. lease and storage lease), you will need to switch leases to see all charges. This can be done using the menu bar on the top right of the screen and clicking on "SWITCH LEASE". STEP 1: SELECT PAYMENT METHOD & ENTER AMOUNT To start, select a payment method by using the "SELECT ACCOUNT" drop down menu. Once an account is selected, either check the box next to the amount you wish to pay, or manually enter the dollar amount next to the appropriate charge. (if paying by credit card, any additional fees will show up on the payment summary.) Then click "CONTINUE". 5 RENTPAYMENT: MAKING A PAYMENT STEP 2: REVIEW PAYMENT INFO Prior to processing your payment, please confirm that all payment information has been entered in correctly. If the information is accurate, check the box in the bottom left corner and click "COMPLETE PAYMENT". STEP 3: CONFIRMATION PAGE Once the payment goes through successfully, you will provided with a confirmation page which can be printed to save for your records. 6 RENTPAYMENT: SETTING UP AUTOPAY RentPayment allows you to set up a payment method to make future payments automatically. To do this, either select the AutoPay item from the header bar, or use the link provided on the payment confirmation page. Please note: you will be prompted to pay current balance before proceeding to set up this feature for future payments. OR STEP 1: SET UP PAYMENT PREFERENCES To the left of the page, select any date up to the 5th of the month (to be in compliance with monthly rental deadlines.) Then select Frequency (monthly), and the Start Date and End Date you would like the Autopay to occur through. 7 RENTPAYMENT: SETTING UP AUTOPAY STEP 2: SET PAYMENT AMOUNT Enter the amount of your rent or other recurring charge you would like to pay each month. Select payment method. Once information is entered correctly, click "SET A FIXED AUTOPAY". STEP 3: SUMMARY PAGE Upon successful completion of Autopay, you will be brought to a summary page. Once you have active autopayments, you can modify and manage them by selecting "AUTOPAY" from the header bar. 8