MASTER YOUR SELLER CENTER Table of Content Page Introduction to Jumia 1 Five Key Things to Note 1 Product Upload Methods 2 Commission and Shipping Fee 6 Communication and Training Channels 7 INTRODUCTION TO JUMIA Welcome to Jumia, the number one e-commerce platform in Nigeria. Vision To be the most beloved and trusted shopping destination for Africans. Mission We are relentlessly building the most effortless and reliable online shopping environment providing customers with the widest range of genuine products at low prices. Register as a seller using https://sellercenter.jumia.com.ng/user/signup/dostep/step/1 Access the seller platform (Seller Center) using https://sellercenter.jumia.com.ng/ Access your library (Vendor Hub) using https://vendorhub.jumia.com.ng/ FIVE KEY THINGS TO NOTE ★ Know when you have an order and have enough time to FULFILL them within 48 hours ★ Look at SELLER COACH recommendations and make Smart Business Decisions on pricing, replenishment, content ★ Spend time improving your content and think RAPID: Rating, Assortment, Price, Image, Description ★ Look for products with good conversion rate to invest SPONSORED PRODUCTS credit on ★ Look out for the NEXT BIG PROMOTION to make sure you are ready with great prices and deep stock PRODUCT UPLOAD METHODS Method 1: Sell Yours Step 1: Log into Seller Center (https://sellercenter.jumia.com.ng/) with your registered email address and password Step 2: Open a new tab and type in the Jumia homepage link (jumia.com.ng) Step 3: Search for the product you want to sell in the search bar (jumia.com.ng) Step 4: Pay attention to all the details and ensure you find a product with exact color, design, logo, brand, image and other specifications Step 5: Click on sell yours once you find the product Every piece of information about that product will be automatically copied to your Seller Center page except the price. Step 6: On the product pricing tab, you either see variation (for non-fashion items) or size (for fashion items). The field variation can be left blank; select the right size for fashion-related items. Step 7: Enter your seller SKU (a unique code you generate yourself to help identify and differentiate products in your store. E.g CAM1001, MEX5002, IPH7SD). Step 8a: Enter the quantity available and price per unit. Step 8b: This is optional. Complete the sale fields if you want to give a discount on the product. The sale price should be lower than the original price. Put in the start and end dates. Step 9: Click More Products Details tab and type in your store name under product line Step 10: Scroll down the page and click submit and finish NB: All submitted products need to be reviewed for clarity and will be approved if they meet the quality standard. Method 2: Create from Scratch Step 1: Log into seller center (https://sellercenter.jumia.com.ng/) with your registered email address and password Step 2: Click on the products tab Step 3: Click Add a Product Step 4: Click create a new product i Step 5: Search or browse to find your product’s category, click on it and click select at the base of the page Step 6: Complete the fields Name, Brand, Model (if applicable) and Main Color. For products without actual brand names, use “Fashion” as brand name if the product is fashion related and use “Generic” if it’s not fashion related. Find more information on how to create your content here: https://guidescontentjumiang.wordpress.com/ Step 7: Click Enter Product Details Step 8: Complete the fields, especially Product Description, Highlight and Weight. Your highlight must be in bullet points and you should have a minimum of 5 bullet points about the product. Step 9: Click enter product variations Step 10: On the product pricing tab, you either see variation (for non-fashion items) or size (for fashion items). The field variation can be left blank; select the right size for fashion-related items. Enter your seller SKU (a unique code you generate yourself to help identify and differentiate products in your store. E.g CAM1001, MEX5002, IPH7SD). Enter the quantity available and price per unit. The sales field is optional. Complete only if you want to give a discount on the product. The sale price should be lower than the original price. Put in the start and end dates. Step 11: For products with multiple sizes, click Add another product variation and complete the new fields. Step 12: Click Upload Images Step 13: Click browse to upload your product images. Images should be a minimum of 200 x 200 pixels and a maximum of 2000 x 2000 pixels. Images should be clear without watermarks or writings on them. Find more information on how to upload products, view details COMMISSION AND SHIPPING FEE Jumia charges commission and shipping fee ONLY on items successfully delivered to customers. Commission and shipping fees vary by category. To check your commission/shipping fee, follow these steps: Step 1: Click on the Settings tab in seller center Step 2: Click Your Profile Step 3: Click on commission and fees Step 4: Click view at the extreme right of the page for either commission or shipping fee to reveal commission/shipping fee grouped by category. Step 5: Click the + sign to expand categories and show sub-categories. Once you find the – sign for a sub-category and the message “no sub-categories found”, that shows the actual commission/shipping fee for that category. COMMUNICATION AND TRAINING CHANNELS Thanks to our support tools, vendors can get help performing tasks on seller center. The channels are as follows: ▪ The Jumia Vendor Hub: The VendorHub is your online guide and companion to building a prosperous business online. Access it using https://vendorhub.jumia.com.ng/ ▪ Seller Center Assistant: The tool to help you navigate the Seller Center. Find the button “seller center assistant” at any time at the bottom right of the page on your laptop or desktop and on mobile devices find and click on ‘’show me’’ . ▪ Youtube channel: Enjoy educational videos created just for you. With great content and easy to follow steps, our youtube videos provide insight to building and sustaining an e-commerce business. Simply subscribe to the channel - Jumia Nigeria Vendor University - to get notifications of new videos. ▪ Facebook: Follow our Facebook page - Jumia Nigeria Vendors - to get firsthand information about upcoming campaigns that can help boost your sales, tips on e-commerce best practices, notifications about our vendors programme and live sessions directed at empowering you as a Jumia vendor. ▪ Free Conference Call: With the conference call application and platform, - an audio, web and video conferencing tool that allows us to reach all vendors - physical presence is not a barrier to selling on Jumia. Join these live online sessions which holds weekly and with exciting topics to give you a rounded knowledge of the Jumia platform. Click here to join: https://www.freeconferencecall.com/wall/jumiauniversity-ng ▪ Raise a Claim: Raise a claim is a form used to raise any inquiries or claims related to selling on Jumia. Find the button at the top of your seller center page, click and complete the form accordingly.