Forever Healthy Global Ewallet User Guide v2.0 07.05.2021.pdf - fhpi

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Forever Healthy Global E-Wallet User Guide Version 2.0 1|P age Forever Healthy Global EWallet Table of Contents I. Introduction . . . . . . . . . . . 3 II. Overview . . . . . . . . . . . 3 III. Getting Started . . . . . . . . . . 3 A. EWallet Activation through Email . . . . . . . 3 B. EWallet Activation through FHP Back Office . . . . . . 12 C. Account Fee Schedule . . . . . . . . 14 D. International Bank Schedule . . . . . . . . 15 E. Transaction Limits . . . . . . . . . 16 IV. Using the System . . . . . . . . . . 16 A. Cash out Request 1. Create Payout Request in Multisoft . . . . . . 16 2. Verify Cash out Request . . . . . . . 20 3. Cash out Cut-off Schedule . . . . . . . 21 B. Adding Bank Account, Prepaid Card and Wire Profiles 1. Add Prepaid Cards . . . . . . . . 22 2. Add Bank Account . . . . . . . . 27 3. Add Wire Profile . . . . . . . . 31 C. Fund Withdrawals/Transfers 1. Bank transfers . . . . . . . . 34 2. Request a check (For US and Canada only). . . . . . 38 V. Support . . . . . . . . . . . 41 A. Customer Support . . . . . . . . . 41 2|P age Forever Healthy Global EWallet I. Introduction The user guide contains all essential information for the users to fully utilize the features and functionalities of Forever Healthy Global EWallet system. It contains the system overview, process flow, step-by-step procedures and screenshots guide users in understanding the system. II. Overview Forever Healthy Global EWallet is powered by iPayout which provides a variety of services and technologies to enable merchants to manage and execute payments to third parties, including but not limited to payments to commission agents. III. Getting Started  After enrolling an IBR in FHP Multisoft System, Forever Global Ewallet account will be automatically created and needs to be fully activated. There are two ways to activate your account. First, is through email sent by EWallet support and the other is through FHP back office account.  IBRs are encouraged to add and activate FHP Global Ewallet prepaid card after account activation. A minimum of $15 initial cash out request should be made in order to fund the FHP Global Ewallet activation ($5) and payment of a prepaid card ($10). A. EWallet activation through email. 1. A newly enrolled IBR will receive an email notification containing a link to their Forever Healthy Global Ewallet account and login credentials. Click the link to proceed with the activation. 3|P age Forever Healthy Global EWallet 2. After clicking link, a window will appear for successful activation of your eWallet account. Click “Continue” to proceed. 3. Input Login credentials provided in your email then click login. 4|P age Forever Healthy Global EWallet 4. After Login, Account Information Form will appear. Fill up the form to complete the following to complete registration. Please take note of the information stated under “Step 1: Account Information”. 5. Input your first name and last name. 5|P age Forever Healthy Global EWallet 6. Input your address. 7. Input your zip code, home phone number, cellphone number and email address. 6|P age Forever Healthy Global EWallet 8. On the drop down, select your states and country 9. Input your Birth of date. 7|P age Forever Healthy Global EWallet 10. Select preferred email language. 11. Select Citizenship. 12. Enter your Social Security Number. 8|P age Forever Healthy Global EWallet 13. Check the following agreements if have read and understood. 14. Enter your desired PIN code. 15. On the drop downs, select three (3) questions and type the answers to your question then click “Continue”. 9|P age Forever Healthy Global EWallet 16. After clicking “Continue”, you will be directed document ID submission for verification. Click “Click here or drag and drop”. 17. Open the folder where you saved your IDs then double click on the file. 10 | P a g e Forever Healthy Global EWallet 18. Click “Upload Document”. 19. After clicking “Upload Document”, a confirmation message will appear on the top of the page saying that document is successfully uploaded and the timeframe to process your document. 11 | P a g e Forever Healthy Global EWallet 20. You will received an email regarding the status of submitted document (see sample email below) Once you received this, you may now access your dashboard. 21. End. B. Forever Healthy Global Ewallet activation through FHP back office account. 1. Login your FHP back office account. 12 | P a g e Forever Healthy Global EWallet 2. On your dashboard Menu, Go to “Earnings” and click “iPayout Login”. 3. Click “Ewallet login” 13 | P a g e Forever Healthy Global EWallet 4. After clicking “Ewallet Login” button, a video tutorial will pop up. You may watch the video for your guidance or close it and proceed with activation. 5. End. C. Account Fee Schedule 14 | P a g e Forever Healthy Global EWallet D. International Bank Schedule 15 | P a g e Forever Healthy Global EWallet E. Transaction Limits IV. Using the system. A. Cash out Request 1. Create Payout Request in Multisoft. a) Login in your IBR account in Multisoft System. 16 | P a g e Forever Healthy Global EWallet b) Go to “EWallet” and login to access your ewallet account. c) Go to “Cash out Request” Tab. 17 | P a g e Forever Healthy Global EWallet d) Read and take note of the Request Cash out notes then click “Proceed’ button. e) After clicking “Proceed” button, “Cash Out” page will be displayed. Enter the following details needed to complete the cash out.  Enter amount (Ex. $5).  Click drop down button of “From Account Type” then select “E-Cash”.  Put a remarks in the note textbox (Optional).  Enter your PIN.  Click “Transfer Funds” button 18 | P a g e Forever Healthy Global EWallet f) After completing the request, check on transaction history if request has reflected to confirm that the transaction had been successfully made. Please take note that cash out request is subject for approval by the FHP Ewallet Admin. g) Once cash out request is approved, payment will be directly deposited to your FHP Global Ewallet. An email notification will be sent to member’s email. See below sample email. 19 | P a g e Forever Healthy Global EWallet 2. Verify Cash out Request if deposited to your Forever Healthy Global Ewallet. a) Open a web browser and type the Forever Healthy Global Ewallet web address on the address bar https://foreverhealthy.globalewallet.com/ or on you back office menu go to “Earnings” and click “iPayout Login” to login on your Forever Healthy Global EWallet. b) Input your login credentials for Forever Healthy Global EWallet then click “Login” button. 20 | P a g e Forever Healthy Global EWallet c) After clicking “Login” button, your Forever Healthy Global Ewallet home page will be displayed. From the home page, you can check your account balance if cash out request has been deposited. 3. Cash out Cut-off Schedule a) Saturday to Tuesday cash out request will be processed by Wednesday and funded in Forever Healthy Global Ewallet by Saturday. b) Wednesday to Friday cash out request will be processed by Saturday and funded in Forever Healthy Global Ewallet by Tuesday. 21 | P a g e Forever Healthy Global EWallet B. Adding Prepaid Card, Bank Accounts and Wire Profile. 1. Add Prepaid Card. a) Login to your Forever Healthy Global Ewallet account. b) Click “Order Prepaid Card”. 22 | P a g e Forever Healthy Global EWallet c) Click “Order Prepaid Card” button. d) Select Country. e) Review Card Attributes then click “Select” button. 23 | P a g e Forever Healthy Global EWallet f) Select payment currency of your choice. g) Do not enter middle initial this time. h) Provide the address at which you would like to receive your prepaid card. Only enter letters and numbers – do not enter special characters. i) Indicate your date of birth using the pull down menus and add your home phone and e-mail address. 24 | P a g e Forever Healthy Global EWallet j) Select the type of identification you are using and add the corresponding Identification number. k) From the pull down menu, select the delivery option available in your country. l) Check the Automatic Transfer option if desired and check the box indicating that you’ve verified your information. m) Enter your PIN and click “Continue” 25 | P a g e Forever Healthy Global EWallet n) Confirm all of your order information as shown on this screen and, if correct, click “Confirm”. If there are errors click the “Edit” button to go back and make corrections. o) You’ve successfully added a prepaid card and you are now back at your eWallet’s home screen 26 | P a g e Forever Healthy Global EWallet 2. Add a Bank Account a) Login to your Forever Healthy Global Ewallet account. b) Click “Withraw Funds”. 27 | P a g e Forever Healthy Global EWallet c) Click “Bank Account” d) Enter information about the bank account you would like to add. 28 | P a g e Forever Healthy Global EWallet e) Select bank account type “Checking or Savings”. f) Bank information will auto-populate based on the account information entered. g) If you prefer transfer to automatically go to your bank account, click “set as automatic transfers. 29 | P a g e Forever Healthy Global EWallet h) Review and check to see that all information entered are correct. If no corrections, Click “Authorization” then Click “Finish”. A confirmation message will appear at the top of the page. If you wish to add another bank account click “Add bank account” button at the lower right and go over again 30 | P a g e Forever Healthy Global EWallet 3. Add Wire Profile. a) Login to your Forever Healthy Global Ewallet account. b) Click “Withdraw Funds” 31 | P a g e Forever Healthy Global EWallet c) Click “Wire Profile” button. d) Review auto-populated Address and Beneficiary name. Add an Alias – a name that you choose to identify the bank account the funds will be sent to. 32 | P a g e Forever Healthy Global EWallet e) Enter your bank’s SWIFT code, banks Routing Number and your Account Number. f) Review your Wire Profile Information. If you need to correct your Account Holder Information click the “Back” button. If correct, click the “Finish” button. 33 | P a g e Forever Healthy Global EWallet g) Click “Home” to return to your Home screen. C. Fund withdrawal bank transfers, wire transfers and check request. 1. Bank transfer. a) Login to you Forever Healthy Global EWallet account. 34 | P a g e Forever Healthy Global EWallet b) On your dashboard click “Withdraw Funds”. c) On your Bank Account List, click “Select” button on the corresponding bank account. 35 | P a g e Forever Healthy Global EWallet d) Enter the Amount and do the following:  Read and take note “Transaction Authorization (e-signature)”. Click on the corresponding boxes on each conditions.  Enter PIN code then hit “Enter”. 36 | P a g e Forever Healthy Global EWallet e) Review transaction details then Click “Transfer Now” button to confirm. f) Click “Return to Overview” to exit window. 37 | P a g e Forever Healthy Global EWallet 2. Request Check (For US & Canada only). a) Login to you Forever Healthy Global EWallet account. b) On your dashboard click “Withdraw Funds”. c) Click “Request Check” 38 | P a g e Forever Healthy Global EWallet d) Enter address to which the check should be sent. e) Indicate whether you want regular or standard overnight delivery. f) Enter the amount and select currency. Check the transaction authorization box. Enter your PIN. 39 | P a g e Forever Healthy Global EWallet g) Review all information and click “Transfer Now”. h) Transfer result will display after clicking “Transfer Now”. Please take note your expected delivery time and if automatic is desired, click “Set Automatic Transfer” button. Otherwise, click “Return to Overview” button. i) End. 40 | P a g e Forever Healthy Global EWallet