Privacy and Personal Data Collection Policy In order for us to provide our service to the users of our platform, it is necessary for us to collect, store, use, process, share and update the personal data of all users. This Privacy and Personal Data Collection Policy (Privacy Policy) is provided here to allow the users of our platform to understand our guidelines for the collection and use of users’ personal data. We urge all users to carefully review our Privacy Policy and make sure that you understand it. We also encourage all users to revisit our P rivacy Policy regularly on our website as it may be updated and changed from time to time. BY USING OUR SERVICE, IT SHALL BE DEEMED THAT YOU HAVE ACKNOWLEDGED AND AGREED TO OUR PRIVACY POLICY AND HAVE FULLY CONSENTED TO THE COLLECTION, STORAGE, USE, PROCES SING, SHARING AND UPDATING OF YOUR PERSONAL DATA FOR THE PURPOSE OF PROVIDING OUR SERVICE. Whose personal data do we collect? We collect personal data only from those who use our platform to seek and obtain delivery service and those who provide delivery s ervice through our platform. What kind of personal data do we collect? We collect data that may be required for us to help the users of our platform (either the users who places delivery request or the users who provides delivery service as requested) to o btain or provide delivery service. This data generally includes but may not be limited to addresses, phone numbers, emails, physical locations, pictures, and any other information that may be useful in the course of providing our services. How do we collec t personal data? Personal data is collected from our website and mobile application when users register for an account and provide additional information in the course of utilizing our services for a delivery. We also provide call center support. Our call center staff may interact with users by phone or other means and collect personal data in order to facilitate the provision of our services such as the collection of incomplete, missing, or extraordinary information regarding a delivery. We may also use co okies to improve the user experience and the provision of our service. We may also monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for compliance pur poses, and to improve the quality of our customer service. Why do we collect personal data? Personal data is collected so that we may provide our service in the best possible way and also to personalize and improve your experience with our service. Persona l data that users provide to us will be shared for the purpose of carrying out and completing deliveries, meaning that personal data of users placing delivery requests will be shared with users who are providing deliveries and vice versa. We will also use your personal data for: statistical analysis; to develop and improve our software and services; to update your records; to identify which of our, or others’, products might interest you; and for market research. Do we disclose personal data to any third pa rty? We do not distribute, sell, or intentionally disclose personal data to third parties except under the following circumstances: 1. To improve and maintain the operation of our platform and service, we may share data wit h our trusted partners who have agreed to maintain the confidentiality of the personal data; 2. To improve the user experience on our platform and to provide promotions to users by collaborating with trusted partners who have agreed to maintain the confident iality of the personal data; 3. To comply with laws and regulations, an official order, court order, or order by any government authority which Wassl believes to have the authorization to issue such order. Will we change our Privacy Policy? We may update our Privacy Policy from time to time as we see appropriate or as required by law. Any changes to our Privacy Policy shall take immediate effect and can be viewed on our website www. wassl .de Your Choi ces, Your Rights Users have the right to access, correct and delete personal information collected. To exercise your rights, you can contact us via email a t support @ wassl .de What can you do if you have any questions on the Privacy Policy? We encourage users to contact us via email at support @ wassl .de with any questions regarding our Privacy Policy. 1. Definitions 1.1 Wassl refers to Wassl 1.2 Driver refers to a driver who has agreed with Wassl to accept delivery bookings from a User by means of the Services 1.3 Goods refers to any item, container, parcel, or package either singularly or in plural that is transported by m eans of the Services 1.4 Indirect Loss or Damage refers to any loss or damage to any properties or rights of any person or any injury or harm to body or health of any person which are indirectly caused by delayed or unsuccessful delivery of the Goods 1.5 O rdinary Transport Fare refers to delivery fee specified by the Software which the User shall pay to the Driver and the Driver shall collect from the User for delivery of Goods. Ordinary Transport Fare cannot be overruled or arbitrarily changed by the User and/or Driver. 1.6 Service or Services refers to the operations of Wassl whereby, through the Software, the User makes a booking for delivery of Goods and the Driver accepts a booking from a User, and any other operations or activities of Wassl whi ch match User’s delivery booking with Driver and facilitate delivery of Goods, such as providing information on location of pick - up and drop - off points, contact information of User and Driver, and any information relating to the delivery, but do not includ e any actual activity of delivering Goods 1.7 Software refers to Wassl ’s technologies, website, and/or applications 1.8 Terms and Conditions refers to these Terms and Conditions in their entirety, which are applied to the Services, as set out on www. w assl .de and any amendments thereof made from time to time by Wassl and published on its website 1.9 User refers to any person, juristic person or representative of such person or juristic person who access es, downloads, register, or utilizes the Software to make a booking for delivery of Goods by means of the Services. 2. User’s Obligations 2.1 The User warrants and guarantees that he/she is the true owner of the Goods or an agent of the true owner of the G oods and is authorized to accept these Terms and Conditions for himself and as agent on behalf of the owner of the Goods. 2.2 The User shall ensure that the Goods are adequately prepared and secured to withstand the reasonable duress of ordinary transporta tion conditions such as physical loading, physical carrying, motorized transport, and physical unloading. The User shall seal any contents with extra care to avoid breakage, tearing, leakage, spilling, shrinkage, and/or any other nature of loss. 2.3 Before the delivery commences, the user shall inform the Driver of any specific precaution which should be applied to the handling of the Goods in accordance with their nature. 2.4 The User warranties that, when using the Services and delivering the Goods, he is complying with all laws and regulations relating to the nature, condition, packing, handling, storage and carriage of the Goods. User warranties that the Goods are not in any manner or condition prohibited by law, dangerous or hazardous, highly perishable , and/or radioactive. 2.5 The User assumes full responsibility and liability for loss or damage suffered by the Driver or any third party as a result of any breach of the above Terms & Conditions. 3. User’s Prohibition 3.1 User shall, by no means, use the Services or Software to commit, cause, induce, promote, or support any illegal acts or violate any legal rights or privacy of any person including tracking, stalking, and harassing any person. 3.2 User shall not use the Services or Software to produce or d isseminate advertisements, spam, or any kind of messages which may cause nuisance to any parties. 3.3 User shall not take any action that may cause delay, damage, or destruction of the operation of the Services or Software or the servers and network that a re linked to the Software. 3.4 User shall make no attempts to undermine, impair, or damage Wassl ’s Service or business, for example, attempting to circumvent the Service or Software by contacting the Driver directly, discouraging the Driver to use the Service or Software, failing to show up at the pickup point, or failing to prepare the goods for pickup on the date or time specified by the user. Wassl reserves the full right to make its own determination of which action shall be recognized as such d etrimental act. 3.5 User shall not commit any misrepresentation in the use of the Services or Software including act of using the Services or Software in the name of another person. User shall also refrain from using the Software stored on other person’s device without pe rmission. 4. User’s Personal Data 4.1 User confirms that the personal data provided by him/her is true and up to date. 4.2 User agrees to allow Wassl use of his/her personal data (including but not limited to name, contact number, email, and address) a nd transfer such data to the Driver for the purpose of providing the Services. User also grants Wassl the freedom to compile, collect, store, and update his/her personal data to such extent, for and at such time period as may be necessary during the ti me Wassl provides the Services. 4.3 User agrees and acknowledges that Wassl ’s compilation, collection, storage, use and transfer of his/her personal data is subject to Wassl ’s Privacy and Personal Data Collection Policy (the “Privacy Policy”) a s posted and periodically updated on Wassl ’s website. User also acknowledges that he/she has read and understood the Privacy Policy before agreeing to the Terms and Conditions. 5. Driver’s Obligations 5.1 Driver shall make reasonable efforts under the circumstances to deliver the Goods according to the estimated time frame and schedule although it is noted that these estimates time frames are estimates and may not accurately factor in extraneous conditions such as accidents, traffic, weather, power outa ges, civic or civil disruptions. 5.2. Driver shall, under the circumstances occurred during the process of delivery, take all reasonable precautions to prevent any loss or damage of the Goods beyond the wear and tear of ordinary transportation conditions o r any unauthorized or illegal access to the Goods attempted by any parties. 6. Driver’s Limited Liability 6.1 Driver shall not be liable for any loss or damage resulting from delays in delivering the Goods. 6.2 Drivers shall not be liable for any loss or damage of the Goods which arises from or is in relation to the following act, failure, or circumstances: 6. 2.1 The User’s failure to perform its obligation under clauses 2.3 or 2.3 or comply with its obligation under clause 2.4 of the User’s Terms and Conditions; 6.2.2 The Driver’s failure to perform any of his obligations as a consequence of circumstances outs ide his control; or 6.2.3 Any acts, with intent or negligence, or omissions of any party other than the Driver. 6.3 Under any circumstances, Driver shall not be held liable for any Indirect Loss or Damage. 6.4 Driver shall have no authorization to open and inspect the Goods and hence bear no responsibility for the legality of the Goods or their compliance with any laws or regulations. 7. Fees 7.1. Delivery charges will be applied according to the Ordinary Transport Fare. The Ordinary Transport Fare accounts for the transportation of Goods with a specified maximum weight, size, quantity of the Goods to be transported, and any other requirements of the User. The Ordinary Transport Fare will be quoted based on the information and requirements provided by the Us er by means of the Services. 7.2. The User is obligated to pay the Driver the Ordinary Transport Fare in cash or through cards immediately when due, unless otherwise specifically agreed between the User and the Driver or the User uses any discount promotio ns to obtain the Services. 7.3 In the event that the User wishes to cancel the delivery after the Driver has arrived at the pickup point or the Driver has arrived at the pickup point prior to the actual time the User intended for the delivery to commence d ue to the fault of the User, such as providing incorrect time for pick up or the Goods are not ready for delivery, and under the circumstances, it is not feasible for the Driver to stay at the pickup point until the time of delivery commencement, the User shall be obliged to pay the following parts of the Ordinary Transport Fare: (1) 30% of the standard transportation fare which is calculated in accordance with the distance of delivery; and (2) 100% of the fee for extra helper for Goods loading and unloadin g, should such optional service was also requested. The User shall not be required to pay, wholly or partially, the fees for any other optional services requested. 8. Referral Bonus 8.1 Wassl may, from time to time, offer a referral bonus to the User w ho refers new User to use Wassl Services. 8.2 The User’s entitlement to receive referral bonus and the payment of such bonus by Wassl shall be subject to the conditions set forth in the Referral Policy. This policy forms part of the Terms and Condi tions and by accepting these Terms and Conditions, the User also accepts and agrees to the referral policy. 8.3 While Wassl will use its best effort to inform the User of any updates regarding the referral bonus, Wassl reserves the right to commenc e or cease the referral bonus arrangement or amend the referral policy at any time as Wassl deems appropriate. 9. Promotions 9.1 Wassl will, from time to time, introduce promotions which shall be subject to prevailing regulatory requirements. Wassl reserves the right to amend or withdraw any promotions at its sole discretion without prior notice. 10. Wassl Disclaimer 10.1 Wassl and its Services, including but not limited to its Services, Software, and customer service are provided to the User on an “as is” basis. 10.2 Wassl provides no warranty, assurance, or promise that its Services, Software, or customer ser vice will work as intended on User’s phone, computer, tablet or other device. 10.3 Wassl does not warrant or guarantee the availability, reliability, timeliness, accuracy, or quality of the Services, Software, or the Drivers. 10.4 Wassl is not liab le for any losses, damages, claims, or costs including any consequential, indirect, or incidental losses or damages to the User’s mobile device or any applications stored therein as a result of installation or use of Wassl ’s Software. 10.5 Wassl is not liable for any losses or damages, including but not limited to any injury which the User or any person may suffer, any damage to property, including the Goods, owned by or in possession of the User or any parties, or any Indirect Loss and Damage, resu lting from the Services, matters relating to Drivers, or the process of transporting the Goods. Any movement of the Goods involving a User and a Driver is a direct contract for hire between those parties to which Wassl is not a party. 10.6 Without prej udice to Wassl ’s disclaimers and limitation of liability and Wassl ’s rights set forth in this User’s Terms and Conditions, Wassl may, at its own discretion, offer a compensation to the User for any loss or damage to the Goods which occur during the time of Transportation. The compensation for any loss or damage to the Goods shall be equivalent to the cost value of the Goods lost or damaged but shall not exceed the following limit per delivery. 10 - wheel truck: 20,000 THB 6 - wheel truck: 20,000 TH B Chilled Truck: 10,000 THB Box Truck: 10,000 THB Pickup Truck: 10,000 THB Eco Car: 4,500 THB Motorcycle: 4,500 THB Wassl reserves the right to make its own determination of the cost value of the Goods. In the event that the User claims for this compen sation, the User agrees to comply with the claim procedure that Wassl may inform the User at the time of each claim and provide full cooperation to Wassl in investigating the cause and/or extent of the loss or damage of the Goods. The failure to co mply with such procedure or provide full cooperation may result in Wassl ’s rejection of the claim. 10.7 In providing the Services, Wassl does not act as an agent or representative for any User or Driver and is not a party to the contract for hire b etween a User and a Driver. 10.8 Wassl reserves the right to suspend or terminate any engagement with the User or User’s account created in order to use the Services or Software should Wassl believes that the User violates any Terms and Conditions. 11. Miscellaneous 11.1 Wassl may amend these Terms and Conditions from time to time and it reserves the right to do so without prior notice. Any amendments of the Terms and Conditions shall be posted on Wassl ’s Software. 11.2 Wassl may send an y information regarding the Service or promotion to the User in the form of electronic messages which include, but not limited to, e - mail, SMS, automatic telephone message, or push notification on Software. The User permits Wassl to send these electron ic messages to the User via the contact channels provided to Wassl by the User at the time of registering its account. 11.3 The User accepts fully and unconditionally the current form of the Terms and Conditions as represented on Wassl ’s website at each use of the Services. 11.4 These Terms and Conditions shall be governed by the laws of the Kingdom of Thailand and the User submits to the jurisdiction of the competent courts of the Kingdom. 12. Refund and Cancellation Policy Wassl offers refunds in certain circumstances according to the following guidelines: 12.1 Wassl will refund you in full if the service is delayed to the extent that it cannot be rebooked to a comparable service for its intended purpose; 12.2 If a fee has been deemed to be applied incorrectly to your account; and 12.3 If you request a cancellation of a service, prior to an attempt for collection and where Wassl has not incurred a cost for the booking. Wassl does not offer refunds: 12.4 If you have pre - purchased Wassl credit, Wassl will not issue a refund for any portion that has not been used once it expires or if you elect to close your account 12.5 If the service delivery has been delayed to the extent that it is outside the estimated time of delivery (ETD) . Delivery times are an estimate and do not form part of your contract. 12.6 Refunds may be issued in the same method of payment used for the original booking 12.7 At the time of booking, you agree to the terms outlined contained within this user and refun d policy. If you don’t agree, then discontinue use of the Wassl system and do not finalize your booking. 12.8 Wassl reserves the right to modify any provisions of the user and policy without any notice to you. If you have any questions, comments or concerns about our refund and cancellation policy, you may contact us.