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Kalen Aradia, M.A. San Francisco, CA 323-470-6627 kalenaradia@gmail.com Professional Qualifications • Ability to build relationships with customers and clients to understand their needs • Experiences delivering a strong genuine experience • Managed, Coordinated and executed multiple priorities and customers • Cross-train and coaching experience consulting clients through a process of development • Experience with a variety of electronic interfaces such as Micros, Aloha and MINDBODY • Transferrable skills include customer service, sales, team building, non-violent communication, organizational development. • Passionate about fostering potential. Education PhD in East West Psychology California Institute of Integral Studies September 2019 – Present MA in Organizational Developmental Psychology The Chicago School of Professional Psychology June 2011 BA in Psychology Arizona State University Jan 2009 YTT, Yoga Flow LV August 2013 Reiki Level 2, Michele Ficano August 2013 • Reiki is a healing modality which utilizes energetic frequencies in order to ease both spiritual and physical ailments Professional Experience Hearts & Hands Assistant July 2019 – November 2019 • Assistant Teacher at a Waldorf Preschool o Prepping for the day o Washing dishes o Gaining experience with the Waldorf teaching method Kalen Aradia, M.A. 2 • Farm Manager Freelance Caterer Jan 2017 – present • I’ve worked for various event companies as well as independently. • Friendly, fun and speedy service. • Vast knowledge of specialty cocktails. • Ability to multitask and provide excellent service in high volume environments. • Created a safe and comfortable environment for guests and coworkers. • Vigilant focus on team management with solution-focused attitude. REALM Academy Santa Monica, CA Teacher and Flow Manager Nov 2017 – May 2019 • Oversee various aspects of The Realm in order to ensure that we are operating at our full potential • Manage inventory, organization and various other aspects of the business. • Work one-on-one with children on behavioral issues. Fellow Westwood, CA Server Dec 2018 – May 2019 • Dedicated to ensuring customer satisfaction by remaining accessible and friendly. • Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation. • Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings. • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders. • Success multitasking while remaining professional and courteous in fast-paced environments. Aly Day Design December 2015 – January 2016 Los Angeles, CA Personal Assistant • Ensured project management at various construction sites was running smoothly. • Helped plan networking events in order to attract ideal clients. • Acted as a mediator (go-between) for multiple clients. • Set up appointments, meetings and calls with potential partnerships, investors and clients. • Ensured that the home and office environment of Aly Daly Designs was free of typical day-to-day pitfalls. Aradia LLC Personal Development Coach December 2013 – present Kalen Aradia, M.A. 3 • Teacher, advisor, coach who utilizes meditation/mindfulness, astrology, psychology and extrasensory abilities to counsel those in need. • Guide people towards their most fulfilling life experience through assessments and create an individualized plan. • Empower clients to make reasoned major choices and to develop realistic implementation plans. • Provide clients with relevant occupational, educational, and life-skills information that helps them to explore a wide range of options. Bikram Yoga Henderson, NV Social Media Manager Jan 2013 – Feb 2014 • Team-based planning, strategy and goal setting. • Strategic development of brand awareness and online reputation. • Organizational website and social media content management. • SEO (search engine optimization) and generation of inbound traffic • Analyze and cultivation leads and sales in an organic manner. • Reputation management – respond to customer service inquires. The W Hollywood, CA Server Aug 2011 – Dec 2013 • Take food and drink orders from customers accurately and will a positive attitude. • Write patrons’ food orders on order slips, memorize orders and enter orders into computer for transmittal to kitchen staff. • Engage with customers in a friendly manner. • Knowledge of the menu, with the ability to make suggestions. • Ensure tables are enjoying their meals and correct any problems. • Collect payment from tables • Prepare checks that itemize and total meal costs and sales taxes. • Help preparation staff when necessary. • Bus tables when necessary. Skybar West Hollywood, CA Server Feb 2009 – Oct 2012 • Create ambiance and provide high quality experience within a luxury environment. • Ensure the flow of workspace. o Cleanliness o Teamwork o Customer Service Oriented • “How do I best serve my guests?” Mentality. Kalen Aradia, M.A. 4 • Multitask and manage high volume request • Knowledge of Aloha and Micros and variety of other POS systems. • Handle financial transactions with accuracy and ease. 200 Proof Los Angeles, CA Bartender Jan 2009 – Jan 2015 • Work in a team approach – helping others during set-up or service including all areas of • Event Services • Answer questions from clients, guests and staff regarding the menu for food and Beverage Service • Used strong consultative sales skills and interpersonal skills (both oral and written), attention to detail, strong follow-up skills and motivation to assist the customer and assisted the manager in marketing campaigns • Provided Management with feedback and solutions to improve customer service and sales results • Know and use the store systems to support the Customer Experience, including Point of Sale know where and how to get support when needed. Breanne Hays, PhD Remote Transcriber Aug 2007 – Dec 2008 • Create written version of audio interviews for publication of several of Dr. Hay’s books. • Interpret audio recording • Review drafts. • Identify inconsistencies. • Handling of sensitive and confidential information. Technical Skills POS Systems, Microsoft Word, Excel, Google Drive, Mac, PC, Wordpress, Zoom, GoToMeeting, Social Media savvy References available upon request