Kalen Aradia, M.A. San Francisco, CA 323 - 470 - 6627 kalenaradia@gmail.com Professional Qualifications • Ability to build relationships with customers and clients to understand their needs • Experiences d eliver ing a strong genuine experience • Managed, Coordinated and executed mu ltiple priorities and customers • Cross - tr ain and coaching experience consulting clients through a process of developmen t • Experience with a variety of electronic interfaces such as Micros, Aloh a and MINDBODY • Transferrable skills include customer service, sales, team building, non - violent communication, organizational development. • Passionate about fostering potential. Education PhD in East West Psychology California Institute of Integral Studies September 20 19 – Present MA in Organizational Developmental Psychology The Chicago School of Professional Psychology June 2011 BA in Psychology Arizona State University Jan 2009 YTT , Yoga Flow LV August 2013 Reiki Level 2, Michele Ficano August 2013 • Reiki is a healing modality which utilizes energetic frequencies in or der to ease both spiritual and physical ailments Professional Experience Hearts & Hands Assistant July 2019 – November 2019 • Assistant Teacher at a Waldorf Preschool o Prepping for the day o Washing dishes o Gaining experience with the Waldorf teaching method Kalen Aradia, M.A. 2 • Farm Manager Freelance Caterer Jan 2017 – present • I’ve worked for various event companies as well as independently. • Friendly , fun and speedy service. • Vast knowledge of specialty cocktails. • Ability to multitask and provide excellent service in high volume environments. • Created a safe and comfortable environment for guests and coworkers. • Vigilant focus on team management with solution - focused attitude. REALM Academy Santa Monica, CA Teacher and Flow M ana ger Nov 2017 – May 2019 • O versee various aspects of The Realm in order to ensure that we are ope rating at our full potential • M anage inventory, organization and various other aspects of the business. • Work one - on - one with children on behavioral issues. Fellow Westwood, CA Server Dec 2018 – May 2019 • Dedicated to ensuring customer satisfaction by remaining accessible and friendly. • Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation. • Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings. • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders. • Success multitasking while remaining professional and courteous in fast - paced environments. Aly Day Design December 201 5 – January 2016 Los Angeles, CA Personal Assistant • Ensured project management at various construction sites was running smoothly. • Helped plan networking events in order to attract ideal clients. • Acted as a mediator (go - between) for multiple clients. • Set up appointments, meetings and calls with potential partnerships, investors and clients. • Ensured that the home and office environm ent of Aly Daly Designs was free of typical day - to - day pitfalls. Aradia LLC Personal Development Coach December 2013 – present Kalen Aradia, M.A. 3 • Teacher, advisor, coach who utilizes meditation/min dfulness, astrology, psychology and extrasensory abilities to counsel tho se in need • G uide people towards their mo st fulfilling life experience through assessments and create an individualized plan • Empower clients to make reasoned major choices and to develop realistic implementation p lans • Provide clients with relevant occupational, educational, and life - skills information that helps them to explore a wide range of options Bikram Yoga Henderson, NV Social Media Manager Jan 2013 – Feb 2014 • Team - based planning, strategy and goal setting • Strategic development of brand awareness and online reputation • Organizational website and social media content management. • SEO (search engine optimization) and generation of inbound traffic • Analyze and c ultivation leads and sales in an organic manner. • Reputation management – respond to customer service inquires. The W Hollywood, CA Server Aug 2011 – Dec 2013 • Take food and drink orders from customers accurately and will a positive attitude. • Write patrons’ food orders on order slips, memorize orders and enter orders into computer for transmittal to kitchen staff. • Engage with customers in a friendly manner. • Kn owledge of the menu, with the ability to make suggestions. • Ensure tables are enjoying their meals and correct any problems. • Collect payment from tables • Prepare checks that itemize and total meal costs and sales taxes. • Help preparation staff when necess ary. • Bus tables when necessary. Skybar West Hollywood, CA Server Feb 2009 – Oct 2012 • Create ambiance and provide high quality experience within a luxury environment. • Ensure the flow of workspace. o Cleanliness o Teamwork o Customer Service Oriented • “How do I best serve my guests?” Mentality. Kalen Aradia, M.A. 4 • Multitask and manage high volume request • Kno wledge of Aloha and Micros and variety of other POS systems. • Handle financial transactions with accuracy and ease. 200 Proof Los Angeles, CA Bartender Jan 2009 – Jan 2015 • Work in a team approach – helping others during set - up or service including all areas of • Event Services • Answer questions from clients, guests and staff regarding the menu for food and B everage Service • Used strong consultative sales skills and interpersonal skills (both oral and written), attention to detail, strong follow - up skills and motivation to assist t he customer and assisted the manager in marketing campaigns • Provided Management with feedback and solutions to improve customer service and sales results • Know and use t he store systems to support the Customer Experience, including Point of Sale know where and how to get support when needed. Breanne Hays, PhD Remote Transcriber Aug 2007 – Dec 2008 • Create written version of audio interviews for publication of several of Dr. Hay’s books. • Interpret audio recording • Review drafts. • Identify inconsistencies. • Handling of sensitive and confidential information. Technical Skills POS Systems, Microsoft Word, Excel, Google Drive, Mac, PC, Wordpress, Zoom, GoToMeeting, Social Media savvy References available upon request