Flight Path Converging Innovation and Automation: Isman Anderson’s Isman Anderson’s Flight Path Converging Innovation Leadership in Aviation Leadership in Aviation and Automation: Ismihan Anderson IT and Automa on Director ISG - Istanbul Sabiha Gokcen Interna onal Airport VOL 05 I ISSUE 05 I 2024 The 10 Inuential Lears Shaping the Future of Auti, 2024 Automa ng Efficiency How Businesses Are Embracing Automa on to Streamline Opera ons The Future of Work Naviga ng Automa on's Impact on Employment "Automation is not about replacing humans, but about amplifying human potential.” Editor’s Note Automotive Leadership n automation, visionary leaders are at the forefront, shaping the trajectory of I technological progress and its impact on society. These influential figures, hailing from diverse sectors and industries, are spearheading initiatives that drive innovation, promote collaboration, and pave the way for a future powered by automation. Their visionary leadership extends across a spectrum of domains, from artificial intelligence and robotics to digital transformation and sustainability. Through their strategic vision and forward-thinking approach, they are redefining the boundaries of what is possible, revolutionizing industries, and creating new opportunities for growth and development. Their collaborative spirit and commitment to diversity and inclusion are driving forces behind their success, fostering innovation and creativity within their organizations and across the broader ecosystem. By embracing diverse perspectives, experiences, and backgrounds, these leaders are building teams and communities that are better equipped to tackle complex challenges and seize new opportunities in the era of automation. Through the latest edition of The 10 Influential Leaders Shaping the Future of Automation, 2024, these influential leaders will continue to play a pivotal role in shaping the evolution of automation and its impact on society. Through their visionary leadership, unwavering dedication, and commitment to driving positive change, they are inspiring the next generation of innovators and entrepreneurs to push the boundaries of what is possible and build a more prosperous and sustainable world for generations to come. Naviga ng Automa on's Impact on Employment Articles Automating Efficiency How Businesses Are Embracing Automa on to Streamline Opera ons 36 The Future of Work 22 CXO - By Akshay Prasad, Senior Engagement Manager, Arthur D. Li le 18 The Relevance of EV Battery Swapping In Emerging Markets Profiles Cristina Duta Transforming Industries through Cu ng-Edge Automa on Driving Digital Transforma on in the Automo ve Industry 32 Haydar Vural 26 Redefining Business Opera ons with AI and Automa on 40 Ted Shelton C O V E R S T O R Y 08 Isman Anderson’s Flight Path Converging Innovation Leadership in Aviation and Automation: Isman Anderson’s Flight Path Converging Innovation Leadership in Aviation and Automation: May, 2024 Pooja M Bansal CONTENT DESIGN SALES TECHNICAL FOLLOW US ON WE ARE ALSO AVAILABLE ON CONTACT US ON Editor-in-Chief sales@ciolook.com SME-SMO Brief Company Name Christian Müller Head of Process Intelligence Christian is Center of Excellence leader and proud father of two kids, with a mission for transforming enterprise organizations through the strategic enablement of data- based decision-making. Amanda Clarida Senior Manager, Learning Design and Develop Amanda is the Senior Manager at Volvo Trucks, supplying complete transport solutions for discerning professional customers with its full range of medium- and heavy-duty trucks. Volvo Trucks www.volvotrucks.com/ Sanofi www.sanofi.com/ Akshay Prasad Senior Engagement Manager Akshay has Management consulting experience in growth, cost reduction and transformation projects. Capabilities include Business Model Benchmarking, Development and Adoption Scenarios, Competitor Benchmarking, Go to Market Strategy: ARTHUR D. LITTLE www.adlittle.com/ Cristina Duta Director of Intelligent Automation Christina is Director of Intelligent Automation, a world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM www.aecom.com/ Haydar Vural Chief Digital Officer (CDO) Haydar is CDO at Karsan, successful in leading and executing large transformation projects and instrumental in driving digital initiatives. Karsan www.karsan.com/ Featured Person Ted Shelton Expert Partner Ted is bringing Inflection’s groundbreaking platform to the enterprise, improving human computer interaction and supporting AI-powered customer experiences for products, services, customer support, and hundreds of other applications. Steve Varga Principal Scientist Steve leads development of AI/ML for manufacturing and factory systems including imaging, measurement, and instrumentation. I have extensive experience with AI/ML systems end-to-end for scalable factory automation. Procter & Gamble www.pg.com/ Bain & Company www.bain.com/ Ismihan Anderson IT and Automation Director Ismihan has defined and executed business strategies along with IT strategies, run large change management & transformation programmes, led and ran IT operations specifically for retail & aviation industry. ISG - Istanbul Sabiha Gokcen International Airport www.sabihagokcen.aero/ Vipin Jain Director - Intelligent Automation Centre Vipin is a highly motivated leader specialized in Lean Six Sigma process improvement methodology with 19 years of experience in Business/Digital Transformation, Strategy and management consulting. OMERS www.omers.com/ Yusuf Dilawar Autonomous Driving Software Engineer Yusuf has educational and professional experiences in Robotics, Software, Electrical, and Mechanical Engineering that allow me to understand complex systems better, so he can create components that seamlessly fit into bigger systems. Aptiv www.aptiv.com/ Isman Anderson’s Flight Path Converging Innovation Leadership in Aviation and Automation: “ Describing her leadership style as transformational, Ismihan embodies characteristics of collaboration, positivity, discipline, results orientation, and continuous improvement. Isman Anderson’s Flight Path Converging Innovation Leadership in Aviation and Automation: Cover Sty Ismihan Anderson IT and Automa on Director ISG - Istanbul Sabiha Gokcen Interna onal Airport consulting. Recognizing the increasing importance of digitalization in businesses, Ismihan specializes in guiding organizations through the digital age. Today, Ismihan oversees the strategic implementation of technology solutions to drive efficiency, innovation and growth. With her wealth of experience and expertise, Ismihan continues to lead initiatives that harness the power of technology to transform businesses and create value in the aviation industry. Join in to explore Ismihan Anderson’s journey from consulting to her role as IT and Automation Director and witness how her expertise in technology and business drives efficiency and innovation in the aviation industry! Beautiful Power of Transformation In her consulting journey, Ismihan collaborates with diverse organizations, offering insights to uplift their operations and competitiveness. Yet, she often ponders the lasting impact of her projects. “ I’ve always wondered about the long-term execution of recommendations ,” she reflects. Driven by a desire for deeper involvement, Ismihan sets her sights on immersing herself within a single organization, witnessing firsthand the evolution of technology-driven solutions. “ I want to see tangible results unfold ,” she emphasizes. The aviation sector emerges as a prime arena for ther endeavor, with its intricate combination of stakeholders and operations. Ismihan recognizes A viation leaders with a firm grasp of IT and Automation are the new navigators. They're the pilots of a digital ecosystem. From air traffic management software to automated boarding, they integrate tech seamlessly. This expertise empowers them to optimize airport operations, ensure passenger comfort and push innovation for a future-proof, data- driven industry. One extraordinary leader who utilizes IT and Automation for a smooth travel experience is Ismihan Anderson , the IT and Automation Director at ISG — Istanbul Sabiha Gokcen International Airport Ismihan’s journey from consulting to her current role has been nothing short of an example, with her passion for technology and problem-solving. Beginning her career as a software developer, she swiftly transitioned into consulting, where she honed her skills in understanding and addressing the unique challenges faced by diverse organizations across EMEA, including FTSE100 companies. Venturing abroad to provide consulting services in the UK, Ismihan expanded her cultural horizons and refined her expertise in delivering top-quality services across borders. Upon returning to Turkiye, she seized the opportunity to establish and lead a team of talented consultants, who further provided exceptional results to clients in the EMEA region. The acquisition of their group by PwC provided Ismihan with new avenues for growth, allowing her to diversify her skill set and delve into digital transformation My goal is to drive sustainable growth while enhancing stakeholder satisfaction through cutting-edge solutions. “ airports as hubs of complexity where seamless coordination is paramount. “ It’s a fast-paced environment with immediate results ,” she notes. Transitioning into a leadership role within aviation, Ismihan aims to blend her expertise in technology and business strategy to spearhead transformative initiatives. She asserts, “ My goal is to drive sustainable growth while enhancing stakeholder satisfaction through cutting-edge solutions .” Creating Value Through Innovation Ismihan’s passion lies in solving problems, removing bottlenecks and improving user experience. “ Witnessing the tangible impact of my efforts in enhancing operational efficiency and delivering superior user experiences drives me ,” she emphasizes. Motivated by the opportunity to streamline processes and add more value to the organization, Ismihan continuously seeks innovative solutions. By fostering a culture of continuous improvement and excellence, she aims to contribute to the organization’s success and growth. User-Centric Strategies In her journey of driving successful business transformations through technology, Ismihan has gained invaluable lessons: Ÿ Customer-Centric Approach : “ Placing the customer experience at the center of every initiative is paramount ,” she emphasizes. Understanding preferences and exceeding expectations through data strengthens the brand and drives revenue growth. By delivering products and services that surpass expectations, organizations foster loyalty and stand out in the market. Ÿ Top-Down Leadership : “ The tone set by top management is crucial ,” Ismihan notes. Active support, clear direction and leading by example create a culture of innovation and change readiness. Senior leaders’ commitment is vital for overcoming resistance to change and ensuring alignment across all levels. Ÿ Problem Identification and Solution Orientation : Identifying and addressing organizational pain points is imperative, Ismihan stresses. Solutions must directly target these issues, involving business We dedicate time to regularly consume industry publications, attend webinars and participate in relevant workshops and conferences. “ participation to ensure success and avoid resource wastage. Ÿ User Experience Focus : Prioritizing user experience is key. Ismihan emphasizes that staff rejection of cumbersome systems hampers transformation success. Focusing on user experience drives efficiency and productivity gains. Ÿ Prototyping and Iterative Feedback : “ Prototyping allows for early user involvement ,” Ismihan points out. Iterative feedback ensures adjustments meet user expectations, resulting in a better final product. Ÿ Testing and Failing Culture : Cultivating a testing and failing culture is essential. Encouraging innovation and learning from mistakes drives continuous improvement, leading to more robust outcomes. Aligning IT Strategies with Business Goals Ismihan points out that in the realm of executing business strategies alongside IT strategies, several key points emerge: Ÿ Alignment with Business Goals : The initial step involves closely aligning IT strategies with broader business strategies. Understanding key objectives like delivering a seamless passenger experience and identifying how technology can support these goals is essential. For instance, implementing technologies like passenger tracking systems can optimize queues to enhance the passenger experience. Ÿ Continuous Evaluation and Adjustment : Regular evaluation and adjustment of IT strategies are crucial to staying aligned with evolving business priorities. Collaboration between IT and business stakeholders ensures initiatives adapt to changing requirements. For example, with the opening of a new runway leading to increased flights, IT strategies prioritize efficient passenger processing. Ÿ Prioritization of Automation & AI : Automation streamlines tasks, reduces errors and enhances operational efficiency. Leveraging Automation & AI in areas like baggage handling and passenger check- in improves the overall passenger experience. For instance, self-service baggage drop systems expedite check-in processes, enhancing satisfaction. Adapting to Change In her extensive IT operations experience spanning the retail and aviation sectors, Ismihan has encountered diverse challenges, each demanding innovative solutions and strategic approaches: Ÿ Navigating Organizational Change : Overcoming resistance to change due to insufficient senior management support requires fostering a culture of transparency and collaboration. By involving employees early on and articulating the value of proposed changes, Ismihan mitigates resistance and garners support. Proactively addressing resource constraints ensures effective implementation. Ÿ Dynamic Nature of Airport Operations : Managing the intricacies of airport operations demands meticulous planning and execution. Ismihan engages business users actively, gaining valuable insights into their needs. Prioritizing user experience in IT solutions design enhances operational efficiency and effectiveness. Ÿ Adapting to Retail Industry Trends : Rapidly evolving consumer preferences pose a challenge in the retail industry. Ismihan focuses on building scalable IT infrastructure and leveraging data analytics to inform decision-making. Ther approach facilitates the deployment of new technologies and strategic initiatives aimed at enhancing the customer experience and driving revenue growth. Ismihan’s transformational leadership style cultivates a culture of collaboration, positivity and continuous improvement, contributing to team and organizational success. “ Ÿ Data-driven Decision-making : Data analytics provide insights into passenger behavior and operational efficiency, informing decision-making. Ther approach enables proactive adjustments to IT strategies, better supporting business objectives. Ÿ Collaboration and Communication : Regular communication between IT and business stakeholders is vital. Collaboration ensures alignment and that IT projects deliver value in line with business expectations. Meetings, workshops and cross-functional teams facilitate ther alignment. By adhering to these principles, airports can effectively execute business strategies through IT initiatives, driving operational efficiency and enhancing passenger satisfaction. By addressing these challenges with strategic foresight and collaborative approaches, Ismihan ensures successful outcomes and adds value to organizations in both sectors. Empowering Teams Through Collaboration Fostering a culture of innovation and collaboration within a team is paramount for driving success. Here are strategies Ismihan employs to cultivate such a culture: Ÿ Lead by Example : “ Modeling an innovative mindset and displaying openness to collaboration ,” Ismihan notes, encourages team members to contribute their ideas and solutions. Ÿ Encourage Open Communication : Ismihan promotes an environment where team members feel comfortable sharing thoughts and ideas. Regular feedback sessions and brainstorming opportunities facilitate open communication. Ÿ Provide Resources and Support : Empowering team members with necessary resources and support is vital. Ismihan ensures access to training, a budget for experimentation and time for research ensuring fostering innovation. Ÿ Embrace a Growth Mindset : Ismihan encourages viewing challenges as opportunities for growth. Embracing failures as learning experiences and promoting experimentation fuels innovation. Ÿ Recognize and Reward Innovation : Celebrating innovative thinking reinforces its importance. Ismihan emphasizes recognition through formal programs and public acknowledgment of successes. Ÿ Set Clear Goals and Expectations : Clear goals and expectations align efforts with the overall vision. Ismihan ensures that team goals prioritize innovation and collaboration, guiding their work effectively. Transformative Leadership Describing her leadership style as transformational, Ismihan embodies characteristics of collaboration, positivity, discipline, results orientation, and continuous improvement. “The collaborative approach encourages open communication, teamwork and the exchange of ideas,” she explains, fostering creativity and problem- solving. “ Positivity and optimism serve to motivate and energize the team ,” Ismihan notes. Remaining disciplined and focused on results ensures efficient goal achievement, driving performance and success. “ Always seeking improvement ,” Ismihan emphasizes, signifies her proactive stance in enhancing processes and driving innovation. She provides support and guidance to overcome obstacles, empowering team members to excel. Ismihan’s transformational leadership style cultivates a culture of collaboration, positivity and continuous improvement, contributing to team and organizational success. Empowered and motivated team members drive performance, innovation and ultimately, organizational success. Tech Transformation Tactics Remaining updated with the latest technology and automation advancements is crucial for personal and team development. Ismihan emphasizes several strategies to achieve: Ÿ Continuous Learning : “ We dedicate time to regularly consume industry publications, attend webinars and participate in relevant workshops and conferences ,” Ismihan states. Ÿ Professional Networking : Building a strong network of professionals and engaging in discussions, industry events and online forums fosters knowledge exchange. Ÿ Cross-Functional Training : Ismihan encourages team members to expand their skill sets through cross- functional training, promoting collaboration and a broad understanding of different technologies. Ÿ Experimentation and Prototyping : Ismihan allocates resources for exploring new technologies through small-scale projects and prototyping, ensuring hands-on experience and staying abreast of emerging trends. Ÿ Vendor and Partner Relationships : Staying connected with technology vendors and industry partners through events, beta programs and dialogue provides insights into upcoming advancements and trends. Ÿ Agile Methodologies : Adopting agile methodologies like Scrum or Kanban promotes flexibility, adaptability and rapid iteration ensuring the team can quickly respond to changing requirements and technological advancements. Ÿ Mentorship and Coaching : Mentorship within the team accelerates the learning process, fostering a culture of continuous learning and growth. Experienced team members share knowledge and expertise with junior colleagues enhancing overall development. Inspire and Lead Offering advice to aspiring leaders who are looking to make an impact in the field of IT and automation, particularly within the aviation sector, Ismihan suggests: Ÿ See the Big Picture : “ Strive to understand the broader context and challenges within the aviation sector ,” Ismihan advises. Identifying opportunities for innovation and improvement can have a significant impact on the industry. Ÿ Spot Problems and Find Solutions : Ismihan recommends being proactive in identifying issues and working collaboratively with stakeholders to develop effective solutions. Ÿ Communication is Key : Effective communication is essential. Ismihan emphasizes active listening and clear communication of vision and objectives. Ÿ Manage Change : Ismihan stresses the importance of managing change effectively by involving and empowering team members and addressing concerns. Ÿ Coach, Guide and Handhold : Providing support and guidance during periods of change is crucial. Ismihan encourages being a source of inspiration and offering the necessary support. Ÿ Always Smile : Ismihan advises maintaining a positive attitude. A positive outlook can inspire and motivate the team, even in challenging situations. 1 Year 12 Issues $250 6 Months 6 Issues $130 3 Months 3 Issues $70 1 Month 1 Issue $25 CHOOSE OUR SUBSCRIPTION Stay in the known. Subscribe to CIOLOOK Get CIOLOOK Magazine in print, and digital on www.ciolook.com Subscribe Subscribe T o d a y T o d a y The Relevance of EV Battery Swapping In Emerging Markets -By Akshay Prasad, Senior Engagement Manager, Arthur D. Little B attery swapping is a potential solution to address a key barrier to electric vehicle (EV) adoption: vehicle affordability. The topic holds interest in the EU and the US, although it has not been commercialized due to disparate vehicle platforms and lack of standardization. Recently, battery swapping has gained attention in Southeast Asia and South Asia. Arthur D. Little (ADL) analyzed the practice’s feasibility among major vehicle segments through a total cost of ownership (TCO) approach and a review of qualitative factors. In this Viewpoint, we examine viable solutions, considering revenue maximization and cost optimization. In light of carbon-neutrality targets, decarbonization of the transport sector is a priority for emerging markets such as Asia and Africa. EV affordability remains one of the greatest challenges for mass-scale electrification. Moreover, the refueling of EVs via conventional charging is a time-consuming process. Battery- swapping technology offers advantages, including reduced EV costs, low financing, longer vehicle life, and short refueling periods. Despite its many advantages, the battery-swapping market is expected to reach just US $38 billion by 2030. According to estimates by ADL, the value of the charging infrastructure is $113 billion — around three times the swapping market. ADL has explored battery swapping across different vehicle segments in the Asian market, taking both quantitative and qualitative approaches to determine overall feasibility. This Viewpoint focuses on the Asian and emerging markets to reflect the cost parameters for TCO calculation (TCO calculations were performed per assumptions shown in Table 1). To be considered in other markets or regions, the local cost parameters of battery swapping must be weighed, as well as local considerations such as grid infrastructure, vehicle diversity, size of vehicle, and battery type. BATTERY SWAPPING OVERVIEW To counter climate change, carbon neutrality has emerged as a key topic in the last 12-18 months, which has accelerated efforts of electrification in many major Southeast Asia and Asia-Pacific economies, where the transport sector remains one of the primary contributors to carbon emissions. Electrification is an effective tool to decarbonize, although several barriers exist in terms of cost, range anxiety, and uncertainty around charging infrastructure. To address some of these challenges and as an alternative to a charging infrastructure, battery swapping allows EV owners to swap out their used batteries for fully charged ones. Battery swapping has some key value propositions, including: Ÿ Reduction in EV cost. The battery constitutes 30%- 40% of the overall cost of an EV. In the swapping model, the battery is not part of the cost of the vehicle, thereby addressing the issue of affordability. Ÿ Faster turnaround. Battery swapping can be executed in less than five minutes — similar to refueling an internal combustion engine (ICE) vehicle — resulting in minimal vehicle downtime. Ÿ Effective use of real estate for EV fueling. A swapping station built on a 25 square meters area can serve a swap every five minutes (or 12 in an hour), while a fast charging station can charge in the range of three to six cars per hour. Comparing market size, the charging infrastructure is around three times larger than swapping, which means that despite the positives of swapping, there are some fundamental challenges that limit its prospects. Some of those challenges include: www.ciolook.com | May 2024 | 18