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Genesys Engage on-premises Inbound Voice Certification (GEOP-IV) 2 GEOP-IV Exam Details Exam Name Genesys Engage on-premises Inbound Voice Certification Exam Code GEOP-IV Exam Price $580 USD Duration 120 minutes Number of Questions 70 Passing Score 70% Recommended Training / Books Genesys Engage on-premises: Framework Routing and Reporting – Foundation Genesys Engage on-premises: Framework Routing and Reporting – Operations Genesys Engage on-premises: Framework Routing and Reporting – Administration Schedule Exam Kryterion Webassessor Sample Questions Genesys GEOP-IV Sample Questions Recommended Practice Genesys Engage on-premises Inbound Voice Certification (GEOP-IV) Practice Test GEOP-IV Exam Syllabus Section Objectives Introduction to Genesys Framework - Key functions of the Framework layers - Role of Genesys within CTI Product Architecture - Identify Genesys product sources and documentation - Identify Configuration Database dependencies - Determine tasks of the Log Database Maintenance Wizard - Identify tools used troubleshooting deployment problems - Framework Components - Identify routing messages Business and Deployment Planning - Determine conditions for deploying Configuration Server - Application Templates - Identify functions to increase application performance - Configuration Environment (Tenant) - Identify licensing requirements based on a sample environment Install Inbound Voice - Identify installation steps - Identify deployment requirements - Installing the License Manager Genesys Engage on-premises Inbound Voice Certification (GEOP-IV) 3 Section Objectives Configure Inbound Voice - Configure Contact Center Objects (persons, agent groups, agent skills, places, place groups, access groups) - Configure ADDP - Configure SNMP Monitoring - Configuration Server - Configure Directory Numbers, Agent Logins, Places - Configure Application Objects - Identify Configuration Logs Using Framework Routing and Reporting - Configure a report layout - Identify data collection services - Configure CCAnalyzer - Configure Data Sourcer Monitor Inbound Voice - Understand log message content to trace Genesys component - Identify T-Server events - Set Genesys alarms - Centralized Logs Orchestration Platform - Articulate Orchestration Platform configuration - Publish Interaction Process Diagram using Composer - Identify Composer dependencies Using Genesys Administrator and GAX - Accessing GAX - Identify GAX dependencies - Identify how GAX stores data - Configuration Object GEOP-IV Questions and Answers Set 01. To which layer's log database does Genesys Administrator connect in order to view event messages in its interface? a) Configuration Layer b) Management Layer c) User Interaction Layer d) Media Layer Answer: b Genesys Engage on-premises Inbound Voice Certification (GEOP-IV) 4 02. Which external authentication systems communicate with Configuration Server and are supported by Framework? (Choose Two) a) RADIUS b) LDAP c) eAUTH d) VIVO Answer: a, b 03. What types of Contact Center data are important in deployment planning? (Choose Three) a) Interaction load and patterns b) Organizational chart of the contact center c) Factors affecting agent turnover d) Peak call periods and agent schedules e) Service level requirements Answer: a, d, e 04. Which statement is NOT correct about Operational Parameters? a) It is used to easily change Routing information from GAX. b) The Parameters are saved as Script objects in Configuration Layer. c) You can modify a Parameter Group Template after it has been deployed. d) The Routing Application must be configured to retrieve the Operational Parameters data. Answer: b Genesys Engage on-premises Inbound Voice Certification (GEOP-IV) 5 05. In the Routing Solution, for the configuration of the Default Destination, which object will have precedence? a) URS b) Tenant c) DN (Route Point) d) T-Server Answer: c 06. Which option out of the Configuration File (confserv.cfg) indicates if the password for accessing the Configuration Database is encrypted? a) encryption=true b) autoencrypt=true c) encryption=<password> d) encryption=enable Answer: a 07. What are the steps needed to deploy Configuration Layer? (Choose Two) a) Setup Configuration Server b) Setup License Manager c) Setup Configuration Database d) Create Super Admin Account e) Run Database Conversion Wizard Answer: a, c 08. Where are Pulse Templates and Widgets stored? a) In the .xml files b) In the Pulse Database c) In the Configuration Database d) In the GAX Database Answer: b Genesys Engage on-premises Inbound Voice Certification (GEOP-IV) 6 09. The term for everything you can see in Pulse is known as _____________. a) Widget b) Template c) Dashboard d) Interface Answer: c 10. Which server is automatically enabled after installing Genesys Administrator? a) Configuration Server b) LogDB Server Access Point c) Solution Control Server d) Media Server Answer: a Full Online Practice of GEOP-IV Certification VMExam.com is one of the world ’ s leading certifications, Online Practice Test providers. 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