Q U E E N M A RY C A N C E L L AT I O N P O L I C Y · T R AV E L E R G U I D E What Is Queen Mary Cancellation Policy? Fees, deadlines, refunds, and exceptions — a complete guide to cancelling your Queen Mary reservation with confidence. Source: cruisesfares.com/blogs/queen-mary-cancellation-policy 01 A Historic Liner, A Strict Policy The Queen Mary — a historic ocean liner turned hotel and attraction — generally follows a no refund, no exchange policy on general admission tickets, tours, and events. 1 Reschedule Instead of Refund Rather than a refund, you're typically offered a rescheduled visit within 12 months, or an exchange for a journey of equal value. 2 The 12-Month Window Any changes or cancellations must be made within 12 months of the original travel date to remain valid. 3 Earlier Is Always Better The sooner you cancel your reservation, the lower the cancellation charges you're likely to face. 2 / 9 Key Rules & Exceptions to Know 03 1 No Resale Allowed Reselling tickets purchased from Queen Mary or its partners is strictly prohibited — violations can lead to seizure with no compensation. 2 Packages Differ Special events, packages, and hotel bookings can carry their own cancellation windows and refund requirements. 3 Force Majeure Applies Natural disasters, pandemics, and other unforeseen events may affect how the standard policy is applied. 4 No Refund If They Cancel If Queen Mary cancels or reschedules an event, they are not obligated to issue a refund. 5 Read Your Specific Terms Always check the exact terms tied to your reservation type before initiating a cancellation. 6 Check Before You Book Confirm cancellation terms for packages or bundled bookings — requirements often differ from standard tickets. 3 / 9 Smart Tips for Navigating Cancellation 04 1 Contact Customer Service For any questions or concerns, reach out to the ticketing department directly for the most accurate, up-to-date guidance. 2 Know Your Fee Depends on Details The exact Queen Mary cancellation fee depends on your specific journey, package, and booking details. 3 Consider Travel Insurance Depending on how much you've invested, travel insurance can cover unforeseen cancellations or trip interruptions. 4 Book Well in Advance Booking early gives you more flexibility and room to adjust plans if your circumstances change. 4 / 9 How to Cancel Online: Step by Step 05 1 Visit the Official Website Go to the official Queen Mary website, available to manage your booking 24/7. 2 Log In to Your Account Enter your login information to access your reservation details. 3 Locate Your Journey Enter your journey's data to find the specific cruise or booking you want to cancel. 4 Open the Cancellation Form Select the Cancellation option — a form will open for you to complete. 5 Attach Documents & Follow Prompts Attach any relevant documents and follow the on-screen directions carefully. 6 Pay the Fee & Get Confirmation Pay any applicable cancellation charge to finish — you'll receive a confirmation email. 5 / 9 Refund Policy & Getting Help 06 T H E R E F U N D RU L E Cancel as soon as possible after booking. Per the Queen Mary refund policy, cancelling promptly after your reservation gives you the best chance of receiving a full refund from the cruise line. The longer you wait, the more limited your options become — often shifting from a refund to a reschedule or exchange of equal value. Need to cancel or have questions? Call customer service at (562) 435-3511 and provide your booking details to request a cancellation. ☏ (562) 435-3511 Customer Service Phone Number Available to assist with cancellations, rescheduling, and any policy questions specific to your booking. 6 / 9 07 So — Can You Actually Get a Refund? Usually, no — by default. General admission tickets, tours, and events follow a no refund, no exchange policy once purchased. Yes, if you act fast. Cancelling as soon as possible after booking gives you the best chance at a full refund from the cruise line. Reschedule is the fallback. Most often, you'll be offered a rescheduled visit within 12 months, or an exchange of equal value instead. 7 / 9 Before You Cancel: A Quick Checklist 08 ✓ Confirm whether your ticket is general admission, a package, or a special event booking ✓ Check how many months remain within your 12-month rescheduling window ✓ Have your booking reference and personal details ready before contacting support ✓ Ask directly about applicable cancellation fees for your specific reservation ✓ Consider travel insurance for future bookings to protect against the unexpected ✓ Never attempt to resell your ticket — it can be seized without compensation 8 / 9 09 Know the Policy, Sail with Confidence While the Queen Mary's cancellation policy is quite strict, understanding its nuances and exceptions helps you navigate any changes to your travel plans with confidence. Read the terms and conditions closely, contact customer service directly when in doubt, and consider travel insurance to minimize potential losses. Read the full guide: cruisesfares.com/blogs/queen-mary-cancellation-policy