Mobile Application User Guide Android and iOS version 1. 5 Contents Part 1: Getting Started • Downloading the App • Android Installation • Apple Installation Part 2: Account • Signing Up • Forget Password • Login • Edit Profile • Edit Contact Info • Policy Details Part 3: Find Doctor/Provider • Find Provider • Find Doctor Part 4: Letter of Guarantee (LOG) • View LOG History (In-Patient/Out-Patient) • Request LOG Part 5: Claims • Claims history Part 6: Inquiry • Sending an Inquiry Part 7 : Quick View • S et Quickview ON or OFF Part 8 : FAQ • View FAQ 1.1 Android - App Installation Step-by-step guide This shows you how to install Medical Smile App from the Play Store on your Android device. • From the Home screen, navigate: Apps icon > Play Store. • If unavailable, swipe up from the center of the display then tap Play Store. • To download the Medical Smile App, tap the Google Play search bar (at the top) then enter the app name or tap the Microphone icon to speak the app name • • Select an app then tap Install. • To continue, review the required app permissions then tap Accept PART 1: Getting Started 1. Downloading the app 1.2 IOS Installation Step-by-step guide • From a Home screen, tap App Store . • To install apps, you must sign in with your Apple ID or create one. • To browse the App Store, tap Apps (at the bottom). • To search for the Medical Smile App, tap Search (at the bottom) then enter the name of the app. • Tap the app. • Tap GET then tap INSTALL. • If you have a compatible iPhone with Face ID enabled, double-tap the Side button then look at the screen to authenticate. • If prompted, sign in to the iTunes Store to complete the install. • Tap Sign Up button on the App’s Login Screen. PART 2: Your Account 1. Signing Up • Enter the required information • Tap Create account • Read and Agree to the Data Privacy Policy and Terms and Conditions of use • Choose where to send your verification code. • It can be sent either of the two ( s ms or Email ). • Type the code you received thru email or sms . (if unable to receive a verification code. Tap resend code) • Tap verify. • You’re registered! • Tap “Forgot Password” button. PART 2: Your Account 2 . Forget Password • Tap the information icon at the upper right corner of the screen • Enter the email you used for registration, then tap “Submit” PART 2: Your Account 2 . Forget Password • Choose where to send your verification code. • It can be sent either of the two ( sms or Email ). • Type the code you received thru email or sms . (if unable to receive a verification code. Tap resend code) • Tap verify. • Type your new password • Re-Type • Tap submit • Password change success! • Type your registered username and password. • Or use your device Fingerprint/Facial recognition functionality. • Tap Login PART 2: Your Account 3. Login • Success! You’re logged in! PART 2: Your Account 4 . Edit Profile • Tap the my profile icon • Type your registered username and password. • Tap Login • Tap the edit icon to edit profile. PART 2: Your Account 5 . Edit Contact Info • T ap the edit icon to edit contact info. Tapping on mobile no will be verified via email, and tapping on email will be verified via mobile no. • T ap to receive verification code via email/mobile no. PART 2: Your Account 5 . Edit Contact Info • Type your new email/mobile no . then tap “Submit”. • You have successfully updated you contact info! PART 2: Your Account 6 . Policy Details • Tap the Policy details bar • Type your registered username and password. • Tap Login • View Policy details screen. • Tap Dependents to see dependent QR code and their schedule of benefits PART 3: Find Doctor/Provider 1 . Find Provider • Search Provider using the ff : • Nearby( look for a Hospital, Clinic, or Both near you) • Advance Search to filter by( Type, Province, City) • Type Search • From your Home Screen > • Tap Find Provider. • On the results you can tap the ff : • Get Directions>> • Redirect to Google Map • Call Now>> • To contact the Provider PART 3: Find Doctor/Provider 2 . Find Doctor • Search Doctor using the ff : • Nearby( look for a Doctor near you) • Advance Search to filter by( Specialty, Province, City) • Type Search • From your Home Screen > • Tap Find Doctor. • On the results you can tap the ff : • Get Directions>> • Redirect to Google Map • Call Now>> • To contact the Doctor’s Clinic/Hospital • View all>> • To view all the doctor’s affiliated Clinic/Hospital. PART 4: Letter of Guarantee (LOG) 1. View LOG History (In-Patient and Out-Patient) • Swipe right to view In-Patient LOG request History • Swipe left to view Out-Patient LOG request History • From your Home Screen > • Tap Letter of Guarantee. PART 4: Letter of Guarantee (LOG) 2 Request LOG Tap Request LOG. Provide all the necessary details then tap “Submit”. PART 4: Letter of Guarantee (LOG) 2 Request LOG • Choose whether you want to verify via email or mobile number. • Key in the OTP you received via your email or mobile number then tap Verify. • You have successfully posted a LOG Request! PART 5: Claims 1. Claims History • Swipe Right (Direct Claims) • Swipe Left (Reimbursement) • From the Home Screen • Tap Claims bar PART 6: Inquiry 1. Submit an Inquiry • Select the s ubject of your inquiry from the drop-down menu and type the body of your inquiry. • Tap Submit. • From the Home Screen • Tap Inquiry PAR T 7 : Quick View 1. S et Quick View ON or OFF • Tap the my profile icon • Type your registered username and password. • Tap Login • Tap “M y P rofile ”. • T oggle the Quickview switch button. PAR T 8 : FAQ 1. View FAQ • Tap “F AQ ” button. • Tap the information icon at the upper right corner of the login screen • Tap any of the questions and their corresponding answers will appear in a drop-down