E D U C A T I O N OMAR EZZAT BUSINESS DEVELOPMENT REPRESENTATIVE C O N T A C T +201097657849 omar241122@yahoo.com Alexandria, Egypt S K I L L S Customer Support (Phone, Chat, Email) Active Listening Sales & Communication Skills Time Management & Multitasking Discovery & Needs Analysis CRM Management B2B Lead Qualification Consistently Meeting KPIs (CSAT, AHT, FCR) Fast Learner & Adaptable to New Tools Critical Thinking in Fast-Paced Environments Target-Driven Performance ALEXNARIA UNIVERSITY 2020 - 2024 Bachelor of Petroleum geology GPA: 3.0 / 4.0 W O R K E X P E R I E N C E P R O F I L E Science graduate with a background in petroleum geology and solid experience in customer service. I’m passionate, ambitious, and always looking to improve. Easy to work with, quick to learn, and fluent in English. Now aiming to continue growing into a B2B role where I can bring value and keep developing. February 2024 - February2025 Sutherland Alexandria AT&T customer service representative Handled customer inquiries and support for AT&T mobile services. Met performance targets and earned commissions through successful subscription and lines sales. Quickly adapted to system tool and got strong results in a short time. Concentrix Alexandria Ultatel Communications(B2B) Walmart customer service representative Business Development Representative Supported customers during high-pressure periods and peak days with empathy, patience, and a calm approach. Maintained high satisfaction even when issues couldn’t be fully resolved, by focusing on clear communication and understanding. Consistently exceeded the 90% CSAT target since March, with an average handling time of 580 seconds. Qualified inbound and outbound leads using BANT-style discovery (Budget, Authority, Need, Timing). Collaborated closely with sales and operations teams to ensure smooth lead handover. Consistently achieved and often exceeded monthly sales and activity targets, including outbound call volume and qualified leads. Maintained accurate activity tracking and pipeline updates in Pipdrive CRM. Delivered clear and confident value-based pitches for VoIP and business phone solutions. February 2025 - July 2025 July 2025-PRESENT