1/ Trong file ch ố t HĐ có bao nhiêu lo ạ i khách? K ể tên? ............................................................................................................................................................................................................... ............................................................................................................................................................................................................... ............................................................................................................................................................................................................... 2/ M ỗ i lo ạ i khách đó thì cách ch ố t HĐ s ẽ như th ế nào? (Lưu ý ko c ầ n đúng t ừ ng ch ữ , ch ỉ c ầ n nêu đ ủ key word) ............................................................................................................................................................................................................... ............................................................................................................................................................................................................... .............................................................................................................................................................................. ................................. ............................................................................................................................................................................................................... ............................................................................................................................................................................................................... ............................................................................................................................................................................................................... .................................................................................................................. ............................................................................................. ............................................................................................................................................................................................................... ............................................................................................................................................................................................................... ............................................................................................................................................................................................................... ...................................................... ......................................................................................................................................................... ............................................................................................................................................................................................................... ............................................................................................................................................................................................................... ......................................................................................................................................................................................................... ...... ......................................................................................................................................................................................................... ...... ............................................................................................................................................................................................................... ............................................................................................................................................................................................................... ............................................................................................................................................. .................................................................. ............................................................................................................................................................................................................... ............................................................................................................................................................................................................... ............................................................................................................................................................................................................... ................................................................................. ....................................................................................................................... ...... 3/ Khi khách t ớ i , đi ề u đ ầ u tiên c ầ n làm là g ì ? ............................................................................................................................................................................................................... ............................................................................................................................................................................................................... ........................................................................... .................................................................................................................................... 4/ Nh ữ ng đi ề u nên làm trong khi ti ế p khách là gì? ............................................................................................................................................................................................................... ............................................................................................................................................................................................................ ... ..................................................................... .......................................................................................................................................... ............................................................................................................................................................................................................ .. 5 / Nh ữ ng đi ề u nào c ấ m k ỵ khi ti ế p khách? ............................................................................................................................................................................................................... ....................................................................................... ........................................................................................................................ ............................................................................................................................................................................................................ ... ........................................................................................................................................................................................................... ... 6 / Tiêu chí c ủ a ti ệ m mình là gì ? .............................................................................................................................. ................................................................................. 7/ Khách h ỏ i th ờ i gian khuy ế n mãi trong bao lâu? Lý do mình tr ả l ờ i như v ậ y? ............................................................................................................................................................................................................... ............................................................................................................................................................................................................... ....................................... ........................................................................................................................................................................ ............................................................................................................................................................................................................... 8 / Key word đ ể khách ch ố t HĐ? K ế t lu ậ n? ............................................................................................................................................................................................................... ............................................................... ............................................................................................................................................. ... ............................................................................................................................................................................................................... ............................................................................................................................................................................................................... ............................................................................................................................................................................................................ ..