T - SB - 0057 - 18 Rev1 July 6, 2018 Immobilizer and Smart Key Reset Service Category Vehicle Interior Section Theft Deterrent/Keyless Entry Market USA © 2021 Toyota Motor Sales, USA Page 1 of 16 Applicability YEAR(S) MODEL(S) ADDITIONAL INFORMATION 1999 - 2021 4Runner 2017 - 2021 86, C - HR, Prius Prime, Yaris THAI - Prod 2013 - 2018 Avalon HV 1998 - 2018 Avalon 2007 - 2021 Camry HV, Tundra, Yaris 1998 - 2021 Camry 2005 - 2019 Corolla 2008 - 2014 FJ Cruiser 2006 - 2020 Highlander HV 2001 - 2020 Highlander 2000 - 2005 MR2 Spyder 2005 - 2014 Matrix 2016 - 2020 Mirai 2012 - 2020 Prius C 2010, 2012 - 2015 Prius PHV 2012 - 2018 Prius V 2001 - 2021 Prius, Sequoia 2001 - 2003, 2012 - 2014 RAV4 EV 2016 - 2018 RAV4 HV 2004 - 2018 RAV4 T - SB - 0057 - 18 Rev1 July 6, 2018 Page 2 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA 1999 - 2020 Sienna 1999 - 2008 Solara 2005 - 2021 Tacoma 2009 - 2016 Venza 2016 - 2020 Yaris R, Yaris SD MEX - Prod 2017 - 2018 iA, iM *Not all 1998 – 2004 model year Land Cruiser , Avalon , Camry , 4Runner , Solara , Sienna , and Highlander vehicles apply. Reference PANT Bulletin 2014 - 050. Introduction The Immobili z er and Sma r t K e y Reset is a f eature that all o ws the regist r ation of n e w ke ys when all master ke ys are lost. Once the system is reset, all pr e viously registered ke ys will be e r ased. F oll o w the procedures in this b ulletin to reset a v ehicle Immobili z er or Sma r t K e y system. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T - SB - 0043 - 14. Applicability has been updated to include 2017 – 2018 model year Toyota vehicles. Service Bulletin No. T - SB - 0043 - 14 is o bsolete and any printed versions should be discarded. NOTE N e w security p ro visions are required to obtain a r eset p assc od e It is critical to review the instructions f or this n e w p r ocess BEFORE attempting to g et a p assc ode in the n e w system. REVISION NOTICE April 01 , 2021 Rev1: Applicability has been updated to include 2019 – 2021 model year Toyota vehicles. Any previous printed versions of this bulletin should be discarded. T - SB - 0057 - 18 Rev1 July 6, 2018 Page 3 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA Warranty Information OP CODE DESCRIPTION TIME OFP T1 T2 N/A Not Applicable to Warranty – – – – Required Tools & Equipment REQUIRED EQUIPMENT SUPPLIER PART NUMBER QTY Techstream ADVi* ADE TSADVUNIT 1 T echstream 2.0 TS2UNIT T echstream Lite TSLITEPDLR01 Techstream Lite (Green Cable) TSLP2DLR01 *Essential SST. Service Bulletin Overview 1. R e vi e w the v ehicle application cha r t in TIS to v e r ify the v ehicle is capa b le of being reset. Re f er to the T o y ota/Scion V ehicle Suppo r t cha r t located on TI S – Diagnostics – Immobili z er Reset – Re f erence Document s 2. R e vi e w the NEW secu r ity autho r ization process and choose the option that best suppo r ts y our dealer situation. 3. F oll o w the T echstream and TIS screenshots to obtain the p assc ode needed to open regist r ation f or Immobili z er and Sma r t K e y pro gr amming. NOTE Some ear l y ECM - based Immobili z e r s CANNOT be reset using T e c hstream. For these vehi c les, perform the f oll o wing: Identify the vehicle using the Toyota/ Scion Vehicle Support chart noted above. Refer to the most recent PANT bulletin for instructions. NOTE Only ONE of the Techstream units listed above is required. Software version 1 5 0 0.0 28 or later is required. Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at 1 - 800 - 368 - 6787. Additional SSTs may be ordered by calling 1 - 800 - 933 - 8335. T - SB - 0057 - 18 Rev1 July 6, 2018 Page 4 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA Preparation for 2001 Model Year MR2 and RAV4 BEFORE beginning the K e y Code Reset function on 2001 model y ear MR2 and R A V4 v ehicle s , it is necessa r y to sho r t te r minals TC to E1 at the ECM connecto r , using SST N o 09843 - 18020. With ECU connectors in plac e , ba c k - probe and sho r t te r minals TC to E1 (pin 17 to pin 5). Figure 1. ECM Terminals, 2001 MR2 and R A V4 Vehicles 1 MR2 2 RAV4 3 SST No. 09843 - 18020 (Jumper Wire) 4 E1 (Terminal 17) 5 TC (Terminal 5) NOTE With the k e y ON and the engine OF F , the SRS, Cruise and ABS lights will flash on the instrument panel when terminals TC to E1 are sho r ted to g ether correct l y Le a ve the SST No. 09843 - 18020 in place f or the entire Ke y Code Reset p r ocedur e 1 2 3 4 5 T - SB - 0057 - 18 Rev1 July 6, 2018 Page 5 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA Section 1: Security Aut horization for the Reset Passco de An impr o v ed secu r ity measure is implemented in TIS that requires a seconda r y appr o v al b y dealer management each time an Immobili z er or Sma r t K e y Reset request is submitted. Please r e vi e w the f oll o wing fl o wcha r t and become f amiliar with the options outlined p r ior to attempting a v ehicle reset. Figure 2. Immobilizer Reset Process T - SB - 0057 - 18 Rev1 July 6, 2018 Page 6 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA Section 1: Security Au thorization for the Reset Passc ode (continued) K e y P oints: The reset request can be submitted from the T echstream in the v ehicl e or on TIS be f ore the v ehicle is a v aila b l e A single management appr o v al can be used m ultiple times f or the same VIN as needed until the v ehicle repair is completed. Each reset attempt f or the same VIN will gene r ate a NEW seed n umber and a unique passcode The request and appr o v al hand - off bet w een the technician and management is done on the TIS home page inb o x , accessed at each individual’s location ( T echstream, offic e , etc.). Main Steps: 1. Obtain A utho r ization A. T echnician Reset Appr o v al Request B. Manager Access TIS Inb o x Message and Appr o v e 2. P er f o r m Reset W ith T echstream A. Access Appr o v al Inb o x Message B. P er f o r m Reset at V ehicle V a r iations: 1. Pre - appr o v al BEFORE v ehicle is accessed (per Main Steps ab o v e ) 2. Request and recei v e appr o v al from T echstream AFTER ente r ing the reset utility 3. Repeated reset attempts with T echstream b y accessing the single appr o v al file Appr o ving Managers: Once the passcode r equest f o r m is completed , an appr o v al request will be sent to ALL appr o ving manager s Dealership personnel with the f oll o wing job titles in “Staffmaster” are gr anted passcode appr o v al capabilit y Dealer P r incipal, Gene r al Manage r , Se r vice Manage r , Se r vice Directo r , Se r vice/ P a r ts Directo r , P a r ts Manage r , P a r ts Directo r , Customer Relations Manage r , Customer Satis f action Manage r , Shop F oreman, Diagnostic Specialist, or T eam Leade r Each dealer MUST have AT LEAST two enrolled managers to access ANY passcodes T - SB - 0057 - 18 Rev1 July 6, 2018 Page 7 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA Section 1: Security Authorization for the Reset Passcode (continued) Please r e vi e w the T echstream and TIS screenshots in this b ulletin to become f amiliar with the n e w management autho r ization process fl o w Section 2: Reset Approval Request (TIS Pre - Approval) 1. Open TIS and enter the Diagnostics and Immobili z er Reset tab s 2. Log in using y our pas s w ord. Figure 3. 3. Enter the in f o r mation requested, che c k all four b ox es bel o w P ositi v e Identification P olicy , then cli c k N e xt Figure 4. NOTE Once a r eset is completed, it m a y be necessa r y to enter an Immobili z er Ke y Registration or a Sma r t Ke y Code Registration utility to p r ogram the n e w k e ys. Ear l y Immobili z er systems m a y be rea d y to accept k e ys immediate l y after the r eset if the security light flashes a two - digit code (su c h as 21 or 22). Re f er to the applica b le Repair Ma n ual f or details. T - SB - 0057 - 18 Rev1 July 6, 2018 Page 8 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA Section 2: Reset Approval Request (TIS Pre - Approval) (continued) 4. A mini m um of t w o managers is required to be selected. Once t w o or more managers are selected, cli c k Submit to conti n u e Each request requires approval from one manager . Once manager appr o v al is recei v ed, conti n ue to Section 5: Receipt of P assc od e Figure 5. Section 3: Techstream Reset Utility (With Request) 1. Connect T echstream to the v ehicl e Figure 6. 2. Choose the approp r iate v ehicle model and y ear if the ignition cannot be tu r ned on and the in f o r mation does not automatically populat e Figure 7. T - SB - 0057 - 18 Rev1 July 6, 2018 Page 9 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA Section 3: Techstream Reset Utility (With Request) (continued) 3. Choose the Immobili z er or Sma r t K e y system as needed. Figure 8. 4. Choose the Immobili z er or Sma r t Code Reset utilit y Figure 9. T - SB - 0057 - 18 Rev1 July 6, 2018 Page 10 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA Section 3: Techstream Reset Utility (With Request) (continued) 5. Enter the VIN if prompted. Figure 10. 6. T echstream will gene r ate a seed numbe r Cli c k Get P ass - Code. Figure 11. 7. Cli c k Send to connect to TI S Figure 12. T - SB - 0057 - 18 Rev1 July 6, 2018 Page 11 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA Section 3: Techstream Reset Utility (With Request) (continued) 8. When the TIS window opens, enter your password to log in. Figure 13. 9. Fill in the required in f o r mation and click N e xt. Figure 14. 10. It is required to select a minimum of t w o managers Once t w o or more managers are selected, cli c k Submit to conti n u e Each request MUST be approved by one manager. Once manager approval is received, continue to Section 5: Receipt of Pass code Figure 15. NOTE If there is alrea d y a man a g ement app rov al file f or this VIN, do N O T f oll o w the n e xt three steps to resubmit a request. Open the app rov al file in y our TIS inb o x , enter the most recent s eed n umber to g et the p ass code (as outlined in Section 5: Receipt of P assc ode ). Then , go to Section 6: T e c hstream Reset Utility (Reset Initiated) For repeated r eset attempts AFTER the app rov al is completed, f oll o w Section 3: T e c hstream Reset Utility (With Request) and Section 6: T e c hstream Reset Utility (Reset Initiated) , using the same man a g ement app rov al fil e T - SB - 0057 - 18 Rev1 July 6, 2018 Page 12 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA Section 4: Manager Approval (TIS) 1. Once the request is submitted, one of the autho r i z ed dealer managers will locate the technician’s request in the TIS home page inb o x. The manager will cli c k the title to open the r equest. Figure 16. 2. The manager che c ks the three b ox es under Request Appr o v al P olicy , then clicks Appr o v e to send the appr o v al to the technician. Figure 17. T - SB - 0057 - 18 Rev1 July 6, 2018 Page 13 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA Section 5: Receipt of Passcode (TIS) 1. Once appr o v ed b y management, the technician will open the TIS inb o x and locate the r eset request. The technician will cli c k the title to open the a ppr o v al. Figure 18. 2. Once opened, the technician will cli c k the Immobili z er Reset link to conti n u e Figure 19. 3. At this step , the technician MUST re - enter the pas s w ord to log in again. Figure 20. 4. The technician MUST enter the T echstream soft w are v ersion and paste in the s eed n umber from T echstream. 5. C li c k N e xt. Figure 21. NOTE It is recommended to retri e ve the p assc ode f r om the T e c hstream connected to the vehi c le as the s eed n umber and p assc ode w ork to g ethe r Once app ro ved b y man a g ement, m ultiple resets can be per f ormed f or a single VIN. Ea c h attempt will create a n e w s eed n umber and resultant p assc ode T - SB - 0057 - 18 Rev1 July 6, 2018 Page 14 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA Section 5: Receipt of Passcode (TIS) (continued) 6. The p assc ode will be pr o vided as sh o wn. Conti n ue to Section 6: T echstream Reset Utility (Reset Initiated) , f or inst r uctions on ente r ing the p assc ode to initiate the r eset. Figure 22. T - SB - 0057 - 18 Rev1 July 6, 2018 Page 15 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA Section 6: Techstream Reset Utility (Reset Initiated) The reset can be initiated once the management appr o v al reply is a v aila b le in the TIS home page inb o x. With this appr o v al fil e , m ultiple seed numbers can be used f or as ma n y attempts as needed to repair the v ehicl e 1. After ret r i e ving the p assc ode from the manager appr o v al process in Section 4 : Manager Appr o v al and Section 5 : Receipt of P asscode , enter the passcode in T echstream and cli c k N e xt. Figure 23. NOTE If you have received the file from management in your TIS inbox that shows the approval status for the given VIN, do NOT resubmit for another approval for this vehicle. It will NOT be necessary. Continue to open the approval file and enter a new seed number to get the unique passcode for each attempt. T - SB - 0057 - 18 Rev1 July 6, 2018 Page 16 of 16 Immobilizer and Smart Key Reset © 2021 Toyota Motor Sales, USA Section 6: Techstream Reset Utility (Reset Initiated) (continued) 2. Cli c k Y es to sta r t the proces s Figure 24. Figure 25. 3. Once completed, it m a y be necessa r y to enter either the Immobili z er K e y Regist r ation or Sma r t Code Regist r ation utility to pro gr am ke y s Figure 26. NOTE Some ear l y Immobili z er systems go direct l y into p r ogramming mod e This can be confirmed b y the security light b linking a two - digit cod e Re f er to the applica b le Repair Ma n ual f or details.