IT Solutions Services: The Smarter Way to Secure and Grow Your Business Haven’t outsourced your IT yet? Partnering with a trusted provider of IT solutions services can help your business eliminate costly errors, boost efficiency, and increase revenue — all while ensuring data and systems remain secure and reliable. Proactive IT Service Desk In a fast - moving digital world, staying ahead of IT challenges is critical. A p rofessional IT Service Desk acts as the first point of contact for queries and problem resolution. With 24/7 monitoring, daily backup management, and responsive help desk support , issues are resolved quickly — often overnight — so your team starts each day wit h minimal disruption. Leveraging the Latest Technology Modern IT solutions services deliver the tools businesses need to thrive, from cloud functionality and remote work capabilities to improved connectivity via NBN and 5G . With advanced security like two - factor authentication and productivity tools such as Office 365, companies benefit from improved ROI, resilience, and seamless collaboration. Even everyday office tools are smarter — integrating a multifunction device into your IT ecosystem allows you to pri nt, scan, copy, and fax securely while connecting directly to cloud platforms, enhancing both productivity and document security. Monitoring, Remediation & Security A skilled IT team ensures proactive monitoring, rapid issue remediation, and strong cyberse curity measures. With firewalls, mail filters, backup management, and user awareness training — all aligned with the Essential 8 from the Australian Signals Directorate (ASD) — your systems remain safe and compliant. Documentation & Integrated Solutions Compre hensive IT documentation adds measurable value by ensuring smooth integrations, faster troubleshooting, and scalable growth. From cloud platforms to multifunction device management, tailored IT solutions keep your business future - ready. Ready to Transform Your IT? Whether it’s round - the - clock monitoring, advanced security, or integrated technology like a multifunction device , professional IT solutions services ensure your business remains resilient, efficient, and positioned for growth. We are Pivotal Andor , with head office in Newcastle, delivering IT solutions services, point of sale systems, and much more to drive your business forward. We provide 3CX phone system , collection of Ricoh printer , multifunction device , point of sale options, and much more to meet your business needs.