OPARE DAVID Waiter 0535547743 feymarralonne@gmail.com linkedin.com Accra, Ghana SUMMARY With 7+ years of experience in the food service industry, I've excelled in enhancing guest experience and efficient service delivery. I'm skilled in food safety and staff training, and pride myself on reducing wait times and promoting satisfaction. EXPERIENCE Food Service Lead Kokrobite Oasis 05/2020 - Present Accra, Ghana Developed a streamlined process for taking and delivering food orders, reducing wait times by an average of 15%. Led a team of 10 staff members in maintaining safe food handling standards, achieving a 99% compliance rate on health inspections. Managed inventory and purchasing for dining services, cutting food waste by 25% while ensuring quality and variety. Enhanced customer dining experience by implementing a feedback system which improved guest satisfaction scores by 10%. Coordinated with the kitchen staff to ensure timely delivery of special dietary requests, accommodating 100+ unique requirements monthly. Organized staff training on menu items and ingredients, leading to a 20% increase in upsells on premium beverage and food pairings. Food Service Team Member Kokrobite Oasis 09/2019 - 2024 Accra, Ghana Introduced local organic produce to the menu, driving a 10% increase in overall sales through customer health and wellness engagement. Efficiently addressed and resolved customer dining complaints, maintaining a high level of guest satisfaction. Participated in weekly cleanliness initiatives, contributing to an award-winning store environment for two consecutive years. Served as a liaison between dining guests and kitchen staff to ensure accurate and efficient order fulfillment. EDUCATION GED Agriculture and Forestry University 03/2024 - Ongoing Cape LANGUAGES English Native English Proficient KEY ACHIEVEMENTS Reduction in Guest Wait Times Strategically optimized service flow to reduce guest wait times by an impressive 15% at Accra Improved Customer Satisfaction Launched customer feedback system increasing overall satisfaction scores by 10% within a year. SKILLS Food Safety Team Leadership Cash Handling Customer Service Staff Training & Development www.enhancv.com Powered by • • • • • • • • • •