Newegg - Your Chat Transcript with Newegg Customer Service From: [email protected] Saturday, Nov 20, 00:00 To: J Chat Transcript Newegg Support Chat on 11/19/2021: AGENT 07:42 PM PT Hi J , I am . Rest assured that I will try my best to assist you. May I please have a moment to look into this for you? 07:43 PM PT For your security, can you please verify the full billing name, address and telephone number listed on the account? J 07:43 PM PT Absolutely J 07:44 PM PT J J 07:44 PM PT J 07:44 PM PT J 07:45 PM PT The order number is 07:46 PM PT J , thanks for your information. May I have more details about the issue you inquiring?\ 07:47 PM PT It shows the order# was voided already J 07:47 PM PT I understand. J 07:48 PM PT According to the website of the Government of Canada: https://www.competitionbureau.gc.ca/eic/site/cb- bc.nsf/eng/00522.html#sec01 Bait and switch selling Section 74.04 of the Competition Act is a civil provision. It prohibits "bait- and-switch" selling which occurs when a product is advertised at a bargain price, but is not available for sale in reasonable quantities. J 07:49 PM PT The third party seller “Shipping Best” advertised their RAM for a specific price and I paid for it. 9 days later they said they got the price wrong. This is their mistake. J 07:49 PM PT As it stands currently, they advertised this RAM for a specific price but did not honor their word. 07:50 PM PT Please give me one minute to check it 07:59 PM PT J , thanks for your time. I am sorry for the price error issue. I tried to check the item on our site. It shows the item is sold out and I also tried to check the order history, I found there is no record recently, so that means the seller did make a mistake about the price since no order placed succefully ever. I am sorry that I can not check the price now. Actually, I met the seller price issue serveral times, I think that is not big issue since seller messed up the price is not an unforgiveable issue. I know that is not excuse for sellers. but our customer did angry about this, As we value you as our Newegg customer, we will issue you $10 refund for you as a compensation. it will be posted back to your original payment metho within 3-5 business days. Would this be fine for you? J 08:01 PM PT Am I understanding correctly that you are saying that the advertising of an incorrect price is not a big issue? 08:02 PM PT No J . I am trying to solve the issue for you J 08:03 PM PT I would like the RAM (or equivalent RAM) that I ordered for the price that was advertised and that I paid for. 08:05 PM PT I am sorry J . but the item dose not for sale. 08:05 PM PT I find this item. But that is sold and shipped by different seller. 08:06 PM PT I can promise you $10 credit now. 08:06 PM PT to purchase this item J 08:06 PM PT Can you send me a link to that product? 08:06 PM PT the one you ordered? 08:07 PM PT here J 08:07 PM PT This item that you mentioned: “I find this item. But that is sold and shipped by different seller.“ 08:07 PM PT this one. 08:07 PM PT I think that is similar one J 08:08 PM PT I cannot see anything. Is there a link? 08:08 PM PT Okay, you can try to find the item# 9SIAWYTEZU8643 J 08:09 PM PT Okay, there is a price difference of $65. 08:10 PM PT J . I am sorry the item is sold by different seller KeyComponentsSeller J 08:11 PM PT I’ll need a credit of $65 to make up the difference. 08:11 PM PT I am sorry that we only can promise $10 credit for you purchase the item. If that is not acceptable. I will submit a requste to our marketplace team to investigate the seller. J 08:12 PM PT At this point I will go above Newegg and report this matter to the Competition Bureau of Canada J 08:12 PM PT This is awful J 08:14 PM PT I waited for 9 days. What was being done with my money during that time? How many other deals did I pass up because I thought this RAM was being shipped? How can I trust Newegg? J 08:14 PM PT I planned my PC build with this critical component in mind J 08:16 PM PT It would seem that Newegg is advertising false prices to attract attention to their website. How many times have customers been promised good prices only to have their orders cancelled? 08:17 PM PT I am sorry J , the price listed on the Advertisement was provided by the seller directly. 08:17 PM PT We are unable to change it 08:17 PM PT I do apologize for the price error J 08:18 PM PT This seller is advertising on YOUR website. They are YOUR responsibility. J 08:18 PM PT I cannot believe this. J 08:18 PM PT Newegg’s integrity is crumbling. 08:20 PM PT I am sorry to disoppoint you J . you can purchase other items. we will issue $10 credit, or we will submit a requste to our marketplace team to investigate the seller. J 08:22 PM PT I will be reporting this matter to higher authorities. I will not be purchasing from Newegg again. I teach computer science and will make sure my students know how Newegg practices business and how they treat their customers. Have questions? Visit our Customer Help Center. SHOP NEWEGG MY ACCOUNT CUSTOMER SERVICE Download our Mobile App Policy & Agreement | Privacy Policy | Confidentiality Notice © 2000-2021 Newegg Inc. All rights reserved 18045 Rowland St. City of Industry, CA 91748 USA
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