Bianca Wilson Mexico City, MX | Remote bwbiancawilson5@gmail.com | + 506 8479 4442 | Portfolio: https://biancawilson.myportfolio.com/work Professional Summary Highly organized and proactive professional with experience in administrative support, client communication, and creative coordination. Skilled at managing schedules, emails, reports, and digital assets while ensuring smooth daily operations. Known for problem-solving, attention to detail, and strong interpersonal skills. Passionate about helping teams stay productive and focused through efficient systems and clear communication - Core Skills - Calendar & email management - Administrative and back-office support - Task prioritization & project coordination - Customer communication (email & phone) - Data entry & report organization (Excel, Sheets, Notion) - Travel & event coordination - File management and documentation - Canva, Figma & Microsoft Office - English–Spanish bilingual communication Professional Experience Executive & Creative Assistant – Roche Pharmacist – Remote | Nov 2023 – Oct 2025 Coordinated communication between marketing and design teams, ensuring timely project delivery. Managed schedules, task organization, and documentation for internal projects. Designed professional materials aligned with company goals. Supported teams with follow-ups and workflow tracking. Premium Support Associate – Amazon (Back Office) – Remote | Dec 2020 – May 2023 Provided administrative and vendor support for sales operations. Managed customer inquiries and escalations. Collaborated across departments to ensure seamless communication. Fraud Protection Associate – Capital One via Sykes – San José, CR | Jul 2019 – Jun 2020 Handled inbound calls and managed sensitive customer data securely. Investigated and documented fraud cases, maintaining confidentiality and attention to detail. Freelance Virtual Support & Designer – Remote | 2020 – Present Provided virtual assistance: email management, scheduling, and online research. Created digital content and presentations. Maintained records, managed Google Workspace files, and prepared reports. Education Bachelor’s in Graphic Design – Universidad Creativa (2019–2024) UX/UI Certificate – Universidad Creativa (2024–2025) Languages English – Fluent Spanish – Native Portuguese – Basic - Soft Skills - Excellent communication Organization & multitasking Problem-solving mindset Reliability & discretion - Team collaboration - Adaptability in fast-paced settings