My Logistics Język angielski dla logistyków Wydawca: Instytut Logistyki i Magazynowania ul. Estkowskiego 6 61-755 Poznań tel. 061 850 49 22, faks 061 852 63 76 w w w .bibliotekalogistyka.pl Seria “Biblioteka Logistyka” Redaktor serii: Tomasz Janiak ISBN 978-83-87344-34-4 Copyright © by Instytut Logistyki i Magazynowania Poznań 2010 Wszelkie prawa zastrzeżone Fotografie: Artur Olejniczak - okładka, str. 106, 110, 123, 140, 142 Tomasz Janiak - str. 12, 14, 29, 106, 117, 123, 139,140 Adam Wojciechowski - str. 131, 132 " Piotr Kaźmierski - str. 36 Agencja STOCK.XCHNG - str. 12, 36, 77, 78, 82, 91, 97, 105, 106, 123, 139 GS1 - str. 12, 14, 19, 123, 138 PKP Cargo - str. 91 Marcin Hajdul - str. 106 Konsultacja językowa: dr John Catlow Konsultacja metodyczna: dr Witosław Awedyk t Opracowanie redakcyjne: Tomasz Janiak Skład i łamanie: Piotr Kaźmierski Opracowanie graficzne okładki: Piotr Kaźmierski Druk i oprawa: Zakład Poligraficzny Moś & Łuczak, ul. Piwna 1, 60-375 Poznań SPIS TREŚCI Od a u to ró w ..................................................................................................7 Unit 1. Logistics in general ...................................................................9 Unit 2. My work ...................................................................................14 Unit 3. Job interview ...........................................................................19 Unit 4. My c o m p a n y ............................................................................28 U n its. In th e o ffic e .............................................................................. 35 Unit 6 Pricelists and business offers, part 1 ............................... 39 Unit 7. Pricelists and business offers, part 2 ............................... 45 Unit 8 Invoicing....................................................................................51 Unit 9. Financial s e ttle m e n ts .............................................................57 Unit 10. F orw arding ............................................................................... 69 Unit 11. Transport of goods ................................................................ 75 Unit 12. Transport of passengers .......................................................79 Unit 13. Rail tra n s p o rta tio n ................................................................. 86 Unit 14. Road transportation ..............................................................93 Unit 15. Sea tr a n s p o r ta tio n ................................................................. 99 Unit 16. Air tr a n s p o r ta tio n ................................................................ 107 Unit 17. Intermodal t r a n s p o r t ...........................................................112 Unit 18. Handling of g o o d s ................................................................ 119 Unit 19. Warehousing .........................................................................125 Unit 20. Warehousing e q u i p m e n t....................................................130 Unit 21. Loading and unloading ....................................................... 135 Unit 22. Goods identification ............................................................142 Unit 23. Supply c h a i n s ........................................................................ 147 Unit 24. Logistics and th e I n te r n e t.................................................. 156 Unit 25. Recycling in logistics ............................................................163 Annex 1. Numbers ............................................................................... 168 Annex 2. Logistics D o c u m e n ts ...........................................................178 Słowniczek polsko-angielski ............................................................182 Słowniczek angielsko-polski ............................................................196 / f i OD A U T O R Ó W Książka jest zbiorem angielskich tekstów źródłow ych o tem atyce logisty cznej, uzupełnionych ćw iczeniam i leksykalnymi oraz zadaniami rozwijającymi sprawność pisania i sw obodnego w ypow iadania się na tem aty zw iązane z logistyką. Każdy z 25 rozdziałów tem atycznych [units) rozpoczyna się czytanką, do której został przygotowany glosariusz podstaw ow ych term inów w niej występujących. Kolejnym elem entem są ćw iczenia leksykalne, mające na celu utrwalanie słow nictw a użytego w czytankach, a także ćw iczenia na m ów ienie i redagowanie podstaw ow ych pism z zakresu logistyki. W niektórych rozdziałach ćw iczenia zostały uzupełnione zbiorem przy datnych zw rotów i wyrażeń, które mają na celu zautom atyzow anie tych kompetencji. Autorzy położyli nacisk na ćwiczenia aktywizujące uczniów do komunikacji, doskonalenie sprawności m ówienia, stosow ania zw rotów grzecznościow ych i potocznych, prow adzenia rozm ów towarzyskich i służbowych. Na końcu książki zam ieszczono dwa słow niczki logisty czne: angielsko-polski i polsko-angielski. Załączniki zawierają m.in. w z o ry wybranych dokum entów (w jęz. angielskim) stosow anych w logistyce. Autorzy starali się ująć w książce najbardziej podstaw ow ą term inologię logistyczną obejmującą m.in. takie zagadnienia jak: działalność firm logisty cznych, gałęzie transportu, spedycja, operacje m agazynow e, identyfikacja towarów. Podręcznik jest przeznaczony dla osób przygotowujących się do pracy w branży logistycznej, przede w szystkim uczniów kształcących się w zaw od zie technik logistyk oraz stud en tów logistyki - słuchaczy lektoratów języka angielskiego. Cel, jaki postaw ili sobie autorzy, to przygotow anie uczniów do prowadzenia rozm ów i korespondencji z anglojęzycznymi kontrahenta mi pracującymi w działach logistyki przedsiębiorstw handlowych i produk cyjnych, firmach logistycznych i spedycyjnych. Przyswojenie materiału ujętego w książce pozw oli na uzupełnienie i podniesienie znajom ości języka angielskiego, a w szczególności doskonalenie posługiw ania się term inologią logistyczną. Dla lepszego zrozum ienia specyfiki słow nictw a logistycz nego, w książce w ykorzystano oryginalne teksty z prasy fachowej oraz, fragmenty m ateriałów informacyjnych firm logistycznych. Ze w zględu na w ykorzystanie w książce tek stów źródłowych - uproszczonych w bardzo ograniczonym zakresie - jest ona przeznaczona dla osób znających język angielski na poziom ie przynajmniej średnio zaawansowanym . 7 Autorzy wyrażają nadzieję, że w iedza i um iejętności nabyte dzięki zapozna niu się z zaprezentow anym m ateriałem pozw olą na sw obodną komunikację w języku angielskim w pracy zawodowej w logistyce, zarów no w kraju jak i za granicą. Aleksandra i Marek M atulewscy Poznań, luty 2 0 1 0 r. UNIT 1. LOGISTICS IN GENERAL Exercise 1. Read the text and answer the questions. 1. What does logistics manage? 2. What are th e main objective of logistics? 3 What does logistics involve? 4. What is logistics m anagem ent? 5 What do logistics m anagem ent activities include? 6 Why is logistics m anagem ent an integrating function? 7. What are logistics activities integrated with? Definition o f Logistics Logistics is the planning, execution and control o f the movement and place ment o f people and/or goods. Logistics aims at supplying: ■ The right product • in the right quantity, • o f the right value, • to the right place, ■ at the right time, • to the right customer, • at the right price. Definition of Logistics Management Logistics m anagem ent is that part of supply chain m anagem ent th a t plans, imple ments, and controls th e efficient, effective forward and reverse flow and storage of goods, services and related information betw een th e point of origin and the point of consumption in order to m e et custom ers' requirements. Logistics m anagem ent activities typically include inbound and outbound trans portation m anagem ent, fleet managem ent, warehousing, materials handling, or der fulfillment, logistics network design, inventory m anagem ent, supply/demand planning, and m anagem ent of third-party logistics service providers. To varying ’ degrees, th e logistics function also includes sourcing and procurem ent, produc-/ tion planning and scheduling, packaging and assembly, and custom er service. It is > involved in all levels of planning and execution - strategic, operational and tacti cal. Logistics m anagem ent is an integrating function, which coordinates and op timizes all logistics activities, as well as integrating logistics activities with other [ ^Reading 9 functions including marketing, sales manufacturing, finance, and information technology (defined by th e Council od Supply Chain Management)1. Glossary logistics management flow of goods flow of people point of origin point of consumption point of destination to supply right product right quantity right value right place right time right customer right price to include supporting activities to achieve 7 Rs logistics management supply chain supply chain management to plan to implement to control efficient effective forward and reverse flow storage of goods flow of services to meet the requirements activity fleet management logistyka zarządzanie przepływ towarów przepływ ludzi miejsce pochodzenia miejsce konsumpcji miejsce przeznaczenia dostarczać właściwy produkt właściwa ilość właściwy stan właściwe miejsce właściwy czas właściwy klient właściwy koszt obejmować działania wspomagające osiągać 7 W (zasada 7W) zarządzanie logistyczne łańcuch dostaw zarządzanie łańcuchem dostaw planować wdrażać kontrolować sprawny, sprawnie działający skuteczny, efektywny dwukierunkowy przepływ przechowanie towarów przepływ usług sprostać wymaganiom działanie zarządzanie flotą 1 h ttp ://c sc m p .o rg /a b o u tc sc m p /d e fin itio n s/d e fin itio n s.a s p m order fulfillment realizacja zamówienia logistics network sieć logistyczna inventory management zarządzanie stanami magazynowymi, zarządzanie zapasami supply/demand planning planowanie podaży/popytu third-party osoba trzecia logistics service providers dostawcy usług logistycznych to varying degrees w różnym stopniu function funkcja, zadanie sourcing wyszukiwanie źródeł zaopatrzenia procurement zaopatrzenie, zaopatrywanie production planning planowanie produkcji scheduling planowanie, sporządzanie planów packaging pakowanie assembly montaż customer service obsługa klienta at all levels na wszystkich poziomach planning planowanie execution wykonanie strategic strategiczny operational operacyjny tactical taktyczny integrating function zadanie integrujące, funkcja integracyjna to coordinate koordynować to optimize optymalizować logistics activity działanie logistyczne to integrate integrować sales sprzedaż manufacturing produkcja information technology informatyka Vocabulary Exercise 1. Translate into English. 1 przepływ towarów 2 łańcuch dostaw 3. miejsce pochodzenia 4. wymogi stawiane przez klientów 5. popyt 6 podaż 7. planowanie produkcji 8 wdrażać 9 magazynowanie tow arów Exercise 2. Supply th e missing prepositions. Logistics is th e m a n a g e m e n t __________ th e flo w __________ goods and people, __________ th e p o i n t __________ origin and th e p o in t___________consumption __________ o r d e r ___________ m eet the r e q u ire m e n ts ___________ consumers. Logistics involves th e i n t e g r a t i o n __________ information, transportation, inventory, warehousing, material-handling, and packaging. Speaking j ___________________________________________________________ Exercise 1. Look at th e pictures and say w hat th e people are doing. Writing Read the e-mail Write an e-mail stating the following. > delivery date - 5 days from the placing of an order price - £500 • shipment - depends on the destination, usually about £400 5% discounts on orders exceeding £500, and 10% on orders exceeding £1500. Bank of useful phrases and expressions Salutation and close Dear Sir or M adam - Yours sincerely Dear Mr. Smith - Yours sincerely/Kind regards/Best regards To whom it may concern - Yours sincerely/Kind regards/Best regards Dear Robert - Best regards/Best wishes Opening sen ten ce I am just writing to inform you ... I am just writing to confirm ... I am just writing to reply to ... Thank you very much for your e-mail. Replying to an enquiry I'm sending y o u ... Please f in d ... attached. Thank you very much for your interest in our services. We hope th a t you are satisfied with ... Ending I look forward to hearing from you soon. I look forward to hearing from you ASAP. Hope to hear from you soon I 13 UNIT 2 . M Y WORK Reading______________________________________ Exercise 1. Read the text and answer th e questions. 1. Who works for a logistics company? 2. Who deals with delivering goods? 3. Who has driving experience? 4. Who works in a w arehouse? I'm Robert Brown. I work for a logistics company. My work involves transporting goods. To be exact, I run th e Transportation D epartm ent. I am a tra n sp o rta tion manager. Fifteen people work under me. I am responsible for preparing transportation schedules and shipping goods. Our D epartm ent is responsible for providing transportation services. My nam e is John Smith. I work for Avis. I am a logistics specialist. I am responsible for managing th e logistics via rail and road carriers for incoming ingredients for th e production plants within the region. I am also responsible for th e purchasing and logistics of ready products and timely delivery of ingredients to plants. Hi, I'm Ed. I'm a driver. I have four years' pickup and delivery experience driving a 24 ft truck, i work for Prologis. On average, I drive about 8000 km per month. I pick up goods from our w arehouse and deliver them to consignees. Hi, I'm George Blackwell. I'm a w arehouse assistant. I am responsible for picking items for shipment from the w arehouse. I work with a com puter a lot. My job requires using bar code scanners and keep- ing inventory reports up-to-date. 1 A Glossary to work for sb pracować dla to work on sth pracować nad czymś to work under sb podlegać komuś, pracować dla kogoś to run kierować czymś, być szefem czegoś to be responsible for sth być odpowiedzialnym za a logistics company firma logistyczna, spółka logistyczna experience in sth doświadczenie w czymś goods towary transportation manager kierownik ds. transportu, manedżer ds. transportu Transportation Department dział transportu to prepare przygotowywać schedule harmonogram to ship przewozić, dostarczać (towary) delivery dostawa pick up tu: odbiór pickup and delivery tu: odbiór i dostawa truck samochód ciężarowy on average średnio, przeciętnie ft skrót foot (stopa) lu b /e e t (stopy) (jednostka długości odpowiadająca 30 cm) per month na miesiąc to pick odbierać, pobierać warehouse magazyn to deliver dostarczać consignee odbiorca logistics specialist specjalista ds. logistyki to manage kierować, zarządzać to transport transportować, przewozić transportation transport, przewóz carrier przewoźnik rail carrier przewoźnik kolejowy road carrier przewoźnik drogowy incoming przychodzący ingredient składnik production produkcja to purchase kupować, nabywać 15 logistics ready products timely warehouse assistant inventory up-to-date report shipment to require bar code scanner logistyka produkty gotowe, produkty finalne na czas magazynier (odpowiedzialny za stany w magazynie) stan magazynowy aktualny raport wysyłka (towarów) wymagać czytnik kodów kreskowych Vocabulary Exercise 1. Supply the missing words and expressions. 1. I'm a _________________ (specjalista ds. logistyki). 2. Steve i s ____________________(odpowiedzialny za) delivering goods. 3. Our company has t h r e e _________________ (magazyny). 4. This c o m p a n y __________________(świadczy) logistic services. 5. I deal w i t h _________________ (usługi transportowe). 6 Our drivers _________________ (dostarczają) goods to o u r __________________ (odbiorcy). 7. Raben is one of th e biggest ________________ (firm logistycznych) in Poland. 8 I'm a __________________(magazynier) and I'm responsible for picking items f o r __________________(wysyłka). Exercise 2. Supply th e missing prepositions. 1 I would like to w o rk ___ a logistics company. 2 I have a lot of ex p erien ce ___ logistics. 3. Ten people w o r k ___ me. 4. Steve is responsible ___ delivering g o o d s ____ consignees. 5 . ___ average, I work 40 hours per week. 6 I usually le av e ___ w o rk ____ 7 o'clock. 7. I arrive ___ work half past seven. 8 I sta rt work 8 o'clock. ifi Speaking Exercise 1. Discuss. 1 W hat is your jo b ? / W hat do you do? 6 How long does it take you to get 2 What are your responsibilities?/ to work? What are you responsible for? 7. W hat tim e do you arrive at work? 3. W hat time do you start your work? 8 W hat sort of job do you find in 4. W hat time do you leave for work? teresting? 5. How long do you work? 9. W hat job would you like to have? 1 0 . W hat is your dream job? Exercise 2. Ask your partner th e following questions. Student A Student B 1. W hat is your name? 2. When w ere you born? 3. W here do you come from? 4. W here did you go to school? 5. W hat is your phone number? 6 W hat is your job? 7. W hat is your address? 8 W hat is your hobby? 1. W hat's your name? 2. How old are you? 3. W here are you from? 4. W hat school did you gradu ate from? 5. W hat is your e-mail? 6 W hat is your profession? 7. What is your hom e address? 8 What are you interested in? Bank of useful phrases and expressions Basic biographical information My nam e is Jan Kowalski. I'm Jan Kowalski. I'm 2 0 I'm fifteen years old. I was born on 12 November 1982 in Lublin. I was born in 1990 in Warsaw. I w en t to secondary technical school in Kielce. I com e from Radom. I am from Poland. V f l l l Ł . I ł l I ¥ ¥ V T I 1 I \ W hat is your address? My address i s ... My mobile i s ... Your job My first job was with Raben. I worked as a w arehouse assistant. At present I work as a junior logistic specialist in Warsaw with Prologis. I work for Raben as a logistics assistant in th e D epartm ent of Logistics of Fresh Products. I mostly deal with ... (kind of work). I mostly deal with preparing shipments. I am responsible for ... I am responsible for international shipments. My job involves a lot of physical work. My job involves a lot of picking and sorting. W hat I like ab o u t my job is th a t I m e e t a lot of people. I've been with th e company for 5 years. I've been with th e company since 2006. I've been in my present job for 5 years. Education I w en t to secondary technical school in Kielce. After leaving school I studied logistics at th e Poznań School of Logistics. I graduated from the Poznań University of Technology. After leaving school I studied logistics a t th e Poznań University of Techno logy. I did a course in transportation. I did a degree in logistics. 1 did an apprenticeship in forwarding. Hobbies I like swimming. I am interested in football. I am fond of windsurfing. I'm keen on basketball. i a UNIT 3 . JOB INTERVIEW \ Reading ______________________________________________________________ Exercise 1. Read the interview between Jan Kowalski, a student, and his potential employer John Smith of ProLogis. Answer the questions. 1 What is the attitude of John Smith to Jan Kowalski? Is he friendly/hostile? 2. What is Jan Kowalski's educational background? 3 What is his experience? 4. What are his weaknesses? 5. What are his strengths? 6 Is he likely to get th e job? • How are you today? • I'm fine, thank you. And you? • I'm very well, thank you. Did you have any trouble finding us? • No, not at all. Your secretary gave me very clear directions. • What do you think of the w eather lately? • Oh, it's been great. • Tell me about yourself. • I am currently studying at the Poznań School of Logistics and will graduate with an MSC degree in logistics in th e spring. • What experience do you have in this field? • I served an apprenticeship with Raben last sum m er in th e D epartm ent of Logistics and Forwarding. • What do you know about our company? • ProLogis is th e world's largest owner, manager and developer of distribution facilities in 118 countries in North America, Asia and Europe. _ ' e The company leases industrial space to m anu facturers, retailers, transportation companies, third-party logistics providers and o ther enterprises with large-scale distribution needs. • What have you done to improve your knowledge in the last year? • Istudiedalot.lattendedafew sem inarson logistics,distributionandforwarding. iq I have also com pleted training in materials handling this year. • Why do you w ant to work for this organization? • Because Prologis has a reputation for high quality logistic services, and I would like to work for one company for a longer period of time. I think I can benefit m ore working in an environment which offers prospects for development. • W hat kind of salary do you need? • That's a tough question. Can you tell me th e range for this position? • Are you a te am player? • I definitely prefer working as a part of a team as I do not have leadership skills. • How long would you expect to work for us if hired? • As long as we both feel I'm doing a good job. • What is your greatest strength? • I think th a t it's my ability to work under pressure and my positive attitude to people. • Tell me about your dream job. • My dream job is a job w here I love the work, like th e people and can contrib ute. • Are you willing to work overtime? Nights? Weekends? • Yes, I do not have a family yet, so it will be no problem. • Would you be willing to relocate if required? • If necessary, yes. But I would prefer to stay in Poznań if possible, as my par ents and m ost of my friends live here. • What are your strengths and weaknesses? • I think th a t my main weakness is lack of professional experience. As far as my strengths are concerned I'm an industrious person, willing to learn new things. W hat is more, I can easily adapt to a new environm ent and new peo ple. • Why do you think you are th e best person for th e job? • I believe th a t my enthusiasm, open mind and willingness to learn new things can com pensate for my lack of experience. Moreover, I have relevant educa tion and know th e field very well. • Do you have any questions for me? • Oh, yes. W hat staff training and developm ent opportunities are available? • In general, our employees can attend an English course financed by th e com pany. Moreover, once a year w e offer our staff a selection of training. • Thank you. • Thank you very much for coming here. We will contact you shortly. [ Glossary direction wskazówka to study uczyć się to graduate from ukończyć (szkołę, studia) degree stopień, tytuł MSC - Master of Science magister nauk ścisłych experience doświadczenie to serve an apprenticeship odbyć staż forwarding spedycja owner właściciel developer dew eloper distribution facilities infrastruktura dystrybucyjna to lease wynajmować, wydzierżawiać, dzierżawić industrial space powierzchnia przemysłowa manufacturer producent retailer deta lista transportation company firma transportowa, firma przewozowa logistic provider dostawca usług logistycznych enterprise przedsiębiorstwo large-scale na dużą skalę distribution dystrybucja to improve poprawiać, polepszać knowledge wiedza to attend uczęszczać seminar seminarium, wykład training (niepoliczalne) szkolenie materials handling manipulacje na towarach organization organizacja to have a reputation for być znanym z czegoś high quality wysoka jakość logistics services usługi logistyczne period okres benefit, to benefit korzyść, odnieść korzyść environment środowisko prospects for development perspektywy rozwoju salary pensja (wypłacana raz na miesiąc) wage wynagrodzenie wypłacane za przepracowane godziny lub dniówki remuneration wynagrodzenie 71 range position tough question team player leadership skills to hire strength weakness to work under pressure attitude to to contribute to work overtime to relocate to require willing to prefer professional knowledge industrious to adapt to sth enthusiasm open mind willingness to do sth to compensate lack of sth relevant education field staff staff training development opportunities available in general to finance offer shortly job interview CV = Curriculum Vitae (BE)/ resume (AE) letter of application/cover letter/ covering letter zakres stanowisko trudne pytanie osoba umiejąca pracować w zespole umiejętności przywódcze zatrudniać mocna strona słaby punkt pracować pod presją postawa wobec przyczyniać się do pracować po godzinach przeprowadzać się, przenosić wymagać chętny woleć doświadczenie zawodowe pracowity dostosować się do czegoś entuzjazm tolerancja chęć robienia czegoś zrekompensować brak czegoś stosowny wykształcenie dziedzina personel szkolenia dla personelu możliwości rozwoju dostępny, osiągalny / ogólnie rzecz biorąc finansować oferować, proponować wkrótce rozmowa o pracę, rozmowa kwalifikacyjna życiorys list motywacyjny I Vocabulary______________________________________________________ __ Exercise 1. Word formation. We offer our staff various types o f ________________ (train). 2. I h a v e ________________ (lead) skills. 3 Steve works very hard. He is v e ry __________________ (industry). 4 He has a lot o f ________________ (expert) in logistics. 5 Why do you w ant to work for t h i s _________________ (organize)? 6 Pro Logis is th e world's larg est ________________ (own) of distribution facili ties. 7 What is your g r e a te s t ________________ (strong)? 8 I w an t to improve m y ________________ (know). 9 This job offers good prospects f o r __________________ (develop). 10. My m a in __________ __ ___ (weak) is th a t I'm not very punctual. Exercise 2. Supply the missing words. 1 W h a t _________________ (doświadczenie) do you have in this field? 2. 1served a n _____________________ (staż) with Raben last summer. 3 I would like to work for a company which offers_______________________ (perspektywy rozwoju). 4. I do not h a v e ___________________ (umiejętności przywódcze). 5. People in Poland usually get monthly remuneration c a l le d _______________ (pensja). 6 Our company deals w ith ________________ (dystrybucja). 7. Robert has completed training i n ____________________________ (manipulacje materiałami). 8 Jack doesn't like working________________ (pod presją). 9. Not many people w ant to w o rk ________________ (po godzinach). 10. Susan is a v e r y ________________ (pracowity) person. Exercise 3. Supply th e missing prepositions. 1. I am currently studying ______ th e Poznań School of Logistics and will gradu ate _________an MSc d e g r e e __________ logistics in th e spring. 2. Pro Logis is th e world's largest owner of distribution facilities ________ 118, c o u n tr ie s ________ North America, Asia and Europe. 3. The company leases industrial s p a c e _________transportation companies, third-party logistics providers and other en te rp ris e s _______ large-scale dis tribution needs. 23 4. Prologis has a re p u ta tio n ____________ high quality logistic services. 5. I think th a t my main weakness is lack ________ professional experience. 6 Our employees can attend an English course financed ________ the company. Speaking Exercise 1. Work with your partner. Student A Student B Imagine th at you work for a big logis tics company and you need to employ a new w arehouse assistant. Interview a potential candidate, asking him as many questions as possible. If you do not have many ideas, look at the inter view above and at th e Speaking folder in Unit 2. My job and work. Imagine th a t you are applying for a job in a big logistics company. You are interested in th e position of w are house assistant. You go for an inter view with your potential boss. Answer his/her questions. If you do not have many ideas, look at th e interview above and at th e Speaking folder in Unit 2. My work. Writing ____________________________________________________________ Exercise 1. Read the job advertisem ent published in a logistics magazine. Imag ine th a t you have the necessary qualifications, skills and experience, and that you are interested in th e job advertised. Write a letter of application (look at the next page). Rem ember to write the following. 1. W here you read th e advertisement? 2. W hat job you are applying for? 3. Your qualifications, experience and skills. 4. Why you are interested in th e job. Ribons & Cox Consultants in Logistics Ribons&Cox has t-xteiun v c experience of lo g is tic s g a m e d over m a n y years" v o r k i n g f o r a wide range o f c o m p a n ie s. W e a re u n iq u e ly qu a lifie d to en > u re t h a t the logistics o p e r a t io n s u p p o r t s t h e o v e r all s tr a te g i c o b j r e t iv e s t.f your o r g a n is a tio n . T h e r a n g e o f services in clu de . * S t r a t e g y d e v e lo p m e n t * W a re h o u s e d e s ig n a n d i n v e n t o r y m a n a g e m e n t • T r a n s p o r t s o lu tio n d e s ig n a n d m o de optim isation * I n fo r m a tio n te c h n o lo g y a p p lic a tio n • <.'untract d e \ e l o p m e w and co n tra c to r m anagem ent • B e n c h m a r k i n g a n d p r o c e s s m a p p i n g ♦ L o g is tic s p u r c h a s i n g a n d v e n d o r r a t i n g * I n te r n a ti o n a l s u p p ly c h a in management ■ P a c k a g in g S o lu tio n s F o r fu r th e r in fo rm a tio n c o n ta c t: R ib o n s& C o x L o g istic s L td , T h e C o a c h H o use, G re e n S tre e t, P ly m o u th , N W fi 5 D 2 Tel: 0 1 3 5 8 358774- F ax: 0 1 3 5 8 358441 E x e r c i s e 2. Match the headings to the numbered parts of th e letter. jf$ closing line, (b) your skills, (c) the address of the company you write to, (d) the introductory part, (e) enclosures, (f) salutation, (g) your relevant qualifica tions and experience, (h) telephone number, (i) reasons for applying, (j) signature, (k) the date, (I) your address, (m) close. Letter of Application 1. ill. Roosevelta 5/4 61-8X5 Poznań Poland 2. Tel. (+48) 600-789-987 3. ProLogis Corporate Headquarters 4545 Airport Way Denver, Colorado 80239 USA 4. September 27, 2008 5. Dear Sir or Madam, G , ( would like to apply for the position of logistic specialist advertised in this month's Issue of Logistics Business Magazine. 7, As you will see from my CV (enclosed), I have one year's experience in logistics, t am employed as a junior logistics specialist by Raben. In my present job l have been responsible for communication between clients, suppliers and carriers. I have also dealt with the purchasing and logistics of fresh products. I graduated in Logistics and Warehousing from the Poznań School of Logistics in 2005, 8. lam used to working under pressure and as part of a team. I am an advanced computer user and have extensive knowledge of recent developments in logistics and transportation. 9, i believe the job you offer will give me the opportunity to develop, because my present position does not offer much prospect of promotion. 10. i look forward to hearing from you and discussing this job opportunity further. 11 Yours faithfully, 12. John Smith 13. Enc: CV 25 Exercise 3. Write a CV matching the letter of application from Exercise 2. CV (Curriculum Vitae) CURRICULUM VITAE Jan Jerzy Kowalski Address: ul. Kantaka 3/3, 61-816 Poznan Phone: (061) 153-28-00 0112-000-456 Date of birth: 19 November 1971 Nationality: Polish Marital status: married, one child Relevant Education: May. 1997 obtained the title of Master of Science at Poznań School of Logistics 1992-1997 studied at Poznań School of Logistics 1986-1990 attended J. J. Paderewskiego secondary school in Poznań, Professional Experience; 1998-present works as a specialist in logistics for The Lorenz Bahlsen Snack- World Sp. z o.o. (limited liability company) 1996 served a student's apprenticeship at CENTRA S.A. in the logistics department Languages: Polish - native English -good Russian -very good Spanish- passive Relevant Qualifications: • advanced computer user (MS Office, Windows, Progress, Clipper, Corel Draw, Lotus Notes), • advanced Internet user (learned how to collect data, use different e-mail sys tems, design Internet websites), • obtained basic knowledge on local logistics networks, • studied accountancy, labour law, commercial law, • studied forwarding, • conducted negotiations in commerce, • driving licence. ' Bank of useful phrases a nd expressions paragraph 1 [ would like to apply for th e position of logistics specialist advertised in this month's issue of Logistics Business Magazine. t wish to apply for th e position of logistics specialist advertised in this month's Issue of Logistics Business Magazine. I would like to apply for th e job of logistics specialist advertised in last month's issue of Logistics Business Magazine. Paragraph 2 I am a graduate of th e Poznan School of Logistics, w here I majored in ... I graduated in freight forwarding from th e Poznań University of Technology. As you will s ee from my CV (enclosed), I have five years' experience in ... In my first job, I worked for tw o years as a w arehouse assistant. At present I am employed as a logistic technician by Raben. I have held this position for th re e years. I obtained practical training in forwarding. My duties have included picking up goods from our warehouses and deliver ing th e m to our consignees. In my job I have been responsible for inventory m anagem ent. I attend ed technical secondary school in Kalisz, w here I passed th e Polish school - leaving exam in 2005. I served a th re e m onth apprenticeship with Prologis. During my apprentice ship I obtained practical training in handling goods in a warehouse. 1 am used to working under pressure (to a deadline, with a computer, as part of a team...). I am familiar with bar code scanners/com puter software/W indows I have a driving licence. I have som e knowledge of forwarding. Paragraph 3 I believe th e job you offer will give me th e opportunity to develop, because my present position does not offer much prospect of promotion. My present job offers little prospect of promotion and th a t is why I am inter ested in working for your company. You will find my CV and letters of recom m endation enclosed. I hope th e job in your company will give me th e opportunity to develop. I should b e available to s ta rt beginning O ctober 15th. I look forward to hearing from you soon. 27 UNIT 4 . MY CO M PAN Y Reading ______________________________________________________ Exercise 1. Read the marketing text about services provided by Raben in Poland and answer th e questions. 1. W hat is th e warehousing area of the 11 Raben Distribution Centres? 2. W hat are th e storage conditions in Raben w arehouses? 3. W hat are Raben warehouses equipped with? 4. W hat are th e services provided by Raben? 5. Which warehousing activities are autom ated? 6 In w hat way are goods prepared for shipping? 7. W hat is th e volume of goods delivered from Raben w arehouses? 8 W hat type of distribution is provided by Raben? Modern warehousing: Eleven Raben Distribution Centres in Poland certain about 265 000 m 2 of w are housing space with different storage conditions, including: • separate zones for food and non-food products, • zones with controlled tem perature, • separate rooms for dangerous goods (ADR). Raben's w arehouses in Poland are equipped with: • multi-level storage racking system, • com puterised administration of stored goods, • modern internal transport, • 24-hour security service and site monitoring procedures. Warehousing service: In our w arehouses we provide services involving unloading and accepting goods, controlling th e quality and quantity of goods at th e sam e time. This process is facilitated by th e automation of warehousing activities, such as : • scanning in th e process of accepting goods and checking releases of goods, • taking advantage of RF (radio frequency) technology, • identification of data from labels according to th e EAN 13 and EAN 128 standards. Goods for shipping can be prepared in various ways: hom ogeneous pallets, mixed pallets and parcels. 28 Additional warehousing services include: « wrapping and labelling (including non-standard sales units), repacking, preparing promotional units. Administering goods and preparing consignments: The whole process of storage and distribution is administered in fine detail. The professional stock m anagem ent system makes it possible to: • actively manage w arehouse stocks, • release products according to the rules of FIFO, BBD or any o ther rules agreed individually with a client, • control by system e.g. expiry dates of products, production batch numbers, serial numbers of pallets (history of operations available even after release of goods from th e warehouse), • interchange electronic data with clients (EDI links) enabling th e information to be transferred in real time, • commission goods on pallets and prepare consignments, • report in detail to clients. Distribution: We deliver goods in various volumes - from a single parcel to full truck loads from our warehouses to a given address. Our standards in distribution include: • deliveries to network consignees, • exchange of Euro pallets at consignees, • return of signed delivery docum ents, • adjustm ent of tra n sp o rt conditions to individual needs. We are effective in distribution: • in th e form of direct deliveries, • in a groupage system, with reloading at terminals. We additionally provide to clients a cross-docking service. We also have experience in distribution from clients' w arehouses1. 1 h ttp ://w w w .ra b e n -g ro u p .c o m - d a n e z w rześn ia 2 0 0 9 r. 29 Glossary modern nowoczesny warehousing magazynowanie to constitute stanowić warehousing space powierzchnia magazynowa various różnorodny, zróżnicowany storage conditions warunki przechowywania separate oddzielny zone strefa food products produkty spożywcze non-food products produkty niespożywcze controlled temperature kontrolowana tem peratura dangerous goods (ADR) produkty niebezpieczne to be equipped with być wyposażonym w multi-level storage racking system system wysokiego składowania computerised administration skomputeryzowana administracja stored goods przechowywane tow ary modern internal transport nowoczesny transpo rt wewnętrzny 24-hour security service 24-godzinna/całodobowa ochrona site monitoring procedures - procedury monitorowania obiektów warehousing services usługi magazynowe to provide services świadczyć usługi unloading goods rozładunek tow arów accepting goods przyjmowanie towarów to control quality of goods kontrolować jakość tow arów to control quantity of goods kontrolować ilość towarów to facilitate ułatwiać automation of warehousing activities automatyzacja czynności magazynowych scanning skanowanie checking releases of goods sprawdzanie wydań tow arów to take advantage of wykorzystywać RF (radio frequency) technology techniki radiowe RF identification identyfikacja data dane label etykieta 30 gAlV standard - European Article Number gaods shipping homogeneous pallets mixed pallets parcel extra to wrap to label non-standard sales units to repack promotional unit consignment distribution in detail professional stock management system to manage warehouse stocks to release products FIFO - first in, first out BBD - Best Before Date to control expiry date production batch number serial number operation available release of goods from warehouses electronic data interchange (EDI) information transfer in real time to commission goods on pallets to report to sb deliver goods Europejski Kod Towarowy towary wysyłka palety jednorodne palety mieszane paczka dodatkowy foliować etykietować niestandardowe jednostki sprzedaży przepakowywać zestaw promocyjny przesyłka dystrybucja szczegółowo, dokładnie profesjonalny system zarządzania zapasami magazynowymi zarządzać stany magazynowe wydawać p ro d u k ty /to w a ry pierwszy na wejściu, pierw