Ens ure Success with Up-to-Date Ques tions Ans wers Questions and Answers (PDF) For More Information - Visit: https://www.certschief.com/ Additional Features: 90 Days Free Updates 30 Days Money Back Guarantee Instant Download 24/7 Live Chat Support ServiceNow CIS-FSM Certified Implementation Specialist - Field Service Management Visit us at https://www.certschief.com/cis-fsm/ Latest Version: 6.0 Question: 1 What is an example of a no code data cleansing option? Response: A. Data import B. Fix script C. Data source transform D. Field normalization rules Answer: D Question: 2 Major Issue Management uses which one of the following capabilities? Response: A. Governance Risk and Control B. Targeted Communications C. Asset management D. Record producers Answer: B Question: 3 A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service? Response: A. Reactive field service B. Internal field service C. External field service D. Predictive field service Answer: B Visit us at https://www.certschief.com/cis-fsm/ Question: 4 In the Customer Service Management space, what does the term asset management mean? Response: A. Financial, contractual and inventory information of assets B. A set of business activities and processes used to track assets C. Tables in the Asset application D. Tracking products or services customers are using Answer: A Question: 5 Which of the following roles cannot update a consumer’s record? Response: A. sn_customerservice_agent B. sn_customerservice_manager C. sn_customerservice.consumer_agent D. admin Answer: B Question: 6 How many outbound email accounts are supported in Customer Service Management? Response: A. One B. Unlimited C. Two D. One per business service Answer: A Question: 7 Which of the following is a primary objective of CIS-FSM Field Service Management Fundamentals? Response: Visit us at https://www.certschief.com/cis-fsm/ A. Improving customer satisfaction B. Reducing employee workload C. Enhancing inventory management D. Minimizing travel time E. Decreasing revenue Answer: A Question: 8 What can be used to define competencies for field agents? Response: A. Territory management B. Agent calendar C. Skills management D. Dynamic scheduling Answer: C Question: 9 What are two unique group types used by field service management? (Choose two) Response: A. Qualification B. Dispatch C. Approval D. Knowledge Answer: AB Question: 10 What must be enabled to track field agents? (Choose two) Response: A. ‘Share agent details’ system property B. Location history map Visit us at https://www.certschief.com/cis-fsm/ C. Field technician feedback survey D. Geolocation Answer: AD Visit us at https://www.certschief.com/cis-fsm/ Page | 1 http://www.certschief.com/exam/0B0-104/ For More Information - Visit: https://www.certschief.com/ 16 USD Discount Coupon Code: 5QV25AH7 Powered by TCPDF (www.tcpdf.org) Visit us at https://www.certschief.com/cis-fsm/