Dustin Don C. Barruela Brgy. Inzo Arnaldo Village, Dorado Subdivision, Roxas City, Capiz 5800 +63 915 904 0727 • dustinbarruela@mail.com Personal statement An English Major graduate with a bachelor’s degree from West Visayas State University, looking to secure a position to use and further develop my analytical, writing and interpersonal skills and knowledge in a practical and fast-paced environment. ● 80+ words per minute typing ● Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint ● Excellent in Gsuite Platforms ● Excellent communication skills, both written and verbal ● Social Media Management (Instagram, Pinterest, LinkedIn, Facebook, Twitter) ● Copywriting for businesses Employment History Advanced Customer Service Representative, SPi Global, Iloilo City (June 2012 – January 2013) Achievements and responsibilities: ● Attracts potential customers by answering product and service questions; suggesting information about other products and services. ● Opens customer accounts by recording account information. ● Maintains customer records by updating account information. ● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ● Maintains financial accounts by processing customer adjustments. ● Recommends potential products or services to management by collecting customer information and analysing customer needs. ● Prepares product or service reports by collecting and analyzing customer information. ● Contributes to team effort by accomplishing related results as needed. Top CSAT Agent (Customer satisfaction) for 3 consecutive months Free CV template by reed.co.uk Verifier for Advanced Restaurant Finance, Avatar Technologies, Iloilo City, Philippines (October 2013 – December 2014) Achievements and responsibilities: ● Pitches deals on potential partners ● Verifies quality of calls made ● Does proofreading on canned emails and scripts ● Making sure to provide excellent quality calls with the Verifier Team to close all pledges and continuing to improve for the company's growth. ● Leading the Verification department to become one of the top assets of the company while setting a good example with the work ethics criteria. Account Executive/Business Development, Bluagile DSP, Iloilo City, Philippines (October 2015 – July 2016) Achievements and responsibilities: ● Establish strong client relationships with ad networks, agencies, and marketers by providing accurate and timely information on inquiries such as online advertising solutions, DSP platform, pricing, quotes and other terms. ● Work with and expand current prospect database within target clients and users to generate effective leads and exceed sales targets for the business ● Work closely with the accounts department and marketing department to identify appropriate go-to market messaging for target clients. ● Look for other ways to position Bluagile as a go-to partner of target clients when it comes to online media buying. Marketing Assistant and VA, Altermatt Appraisal Services, Toledo, Ohio, USA ( August 2016 – January 2017) Achievements and Responsibilities: Establish strong client relationships with credit unions, banks, estate attorneys and realtors through partnerships as an Appraisal Vendor. ● Works with and expand current network contacts to promote and help customers get accurate and informative appraisal of their properties. ● Verifies data and input them on an Appraisal Software called Total by A la mode which assists the appraiser’s creation of reports for better understanding of the customer’s value of estate properties. ● Assists on expanding the company’s Social media accounts through Facebook and Twitter by engaging and generating organic related traffic to their pages and generating high visibility of their company profile Free CV template by reed.co.uk Training and Development Manager and VA, OneVirtual Solutions, Iloilo City Philippines ( July 2017 – July 2020) Achievements and Responsibilities: ● Ensure company's staff continue to develop skills that will enable them to improve their job performance. ● Very high standard of communication skills both written and oral for the presentation of facts and ideas. Written communication must be clear, concise, and easy to read and comprehend. ● Initiates and responds to suggestions for improving service. ● Implements the key principles of time management, task allocation and priority assignment in addition to personal organization. ● Continually seek ways to improve the service provided via development of professional skills and personal growth. ● Prepares training material based on company goal and employee development. ● Oversee training specialists and training managers implement training materials to employee and measure effectiveness. ● Handled multiple social media platforms for professionals and businesses by helping increase engagement via compelling written captions. ● Write different articles for a real estate consultancy agency and a real estate firm in California. Education Bachelor of Arts in English 2008 - 2015 West Visayas State University Luna St. Iloilo City Extra-curricular activities: ● 3rd Year College Representative College Council 2011 ● 4th Year Local Spelling bee Representative 2012 Capiz National High School 2004 - 2008 School of the Future Roxas City, Capiz Recognitions: ● 2nd PLACE on Web page design for local category 2004 ● 2nd place on Local Category for Spelling Bee 2006 ● 3rd place on Divisional Category for Spelling Bee 2006 ● 3rd place in Intel Science Fair for Division Category 2007 Free CV template by reed.co.uk Hobbies & Interests I am involved in a local amateur music society called Grindhouse, where I volunteer as a lighting/sound technician and part of a band. I have been involved with this society for three years and very much enjoy being part of the team. More recently, I assumed the role of Kawal Mayor for our annual production and relished the chance to take control of performances and react to a high-pressure environment. Elected officer in a Civic Organization called Sidlangan-Sublak. Promotes local artists and helps spread their own music pieces through gigs and proceeds go to charity groups. I am also into strategic based video games and complicated plots of various role-playing video games. This helps me develop communication skills, analytical and interpersonal skills as well as improve motor and visual function. References Name: Roxanne P. Aguacito Telephone No.: 0949 409 9958 Position: Digital Marketing Specialist Company: OneVirtual Solutions Name: Russel Patina Telephone No.: 0961 379 9894 Position: RareJob Tutor Company: RareJob Inc. Name: Giusseppe Gumban Telephone No.: 0917 709 9885 Position: District Councilor Company: Local Government Unit Free CV template by reed.co.uk