Daysman Gad Amisi Kasarani Road, Nairobi, Kenya 📍 hamisigad777@gmail.com | 0752 601 865 📧 📞 Professional Summary Dedicated and customer-focused professional with over 🎯 3 years of experience in customer service , shelf attendant , and retail operations . Skilled in managing inquiries, resolving issues, and promoting products with a customer-first approach. Proficient in CRM systems , effective communication, and delivering tailored solutions. Excited to bring value to Daysman Gad Amisi as a Supermarket Customer Service Representative Core Skills & Competencies Customer Service & Issue Resolution ✅ Effective Communication & Active Listening ✅ Problem Solving & Critical Thinking ✅ Microsoft Office & CRM Software (Zoho, HubSpot) ✅ Quotation & Documentation Preparation ✅ Email, Chat, and Phone Support ✅ Client Relationship Management ✅ Time Management & Multitasking ✅ Results-Driven & Target-Oriented ✅ Education 🎓 Bachelor of Business Administration (BBA) Strathmore University, Nairobi Graduated: December 2023 Key Areas: Sales Management, Customer Relationship, Marketing Strategies 🎓 Diploma in Business Management Kenya Methodist University, Mombasa Completed: June 2021 Modules: Business Operations, Financial Management, Customer Relations 🎓 High School Diploma Starehe Boys Centre and School, Nairobi Graduated: June 2018 Work Experience Sales Representative Retail Solutions Ltd., Nairobi January 2022 – January 2023 🗓️ • Boosted customer satisfaction by 20% through efficient issue resolution and timely follow- ups • Achieved a 15% sales increase by generating and closing outbound leads • Provided customized solutions and educated clients on products and seasonal promotions • Prepared quotations and proforma invoices with 100% accuracy • Maintained updated CRM records and consistently kept clients informed of order progress Assistant Sales Representative Uchumi supermarket, Nakuru June 2020 – December 2021 🗓️ • Supported outbound calling, increasing product awareness and exceeding sales targets • Contributed to a 10% increase in new customer acquisition through lead nurturing • Assisted with inquiries, quotations, and follow-ups, enhancing customer satisfaction • Participated in cross-selling initiatives and coordinated order processing Certifications Certified Sales Professional – Kenya Institute of Management (2022) 🏅 Customer Service Excellence – Udemy (2020) 🏅 CRM Management – Coursera (2021) 🏅 Professional Development Attendee, Sales & Marketing Conference – Nairobi (2023) Workshop Participant, Advanced Customer Service Techniques – Nairobi (2022) Seminar Attendee, Effective Communication Skills – Mombasa (2021) Personal Details ID Number: 40604857 🆔 Residence: Nairobi, Kenya 🏠 Availability: Immediately 🚀 References Available upon request.