Ibrahim Sadqy Ibrahim Shanouda Cairo, Shubra, Egypt | 01273962727 | Ibrahimsadqy36@gmail.com | LinkedIn: Ibrahim Sadqy Professional Summary Customer Service Agent with experience handling airline and travel inquiries via calls. Skilled in Amadeus system for booking, changes, and cancellations. Handles ~20 customers daily with strong focus on customer satisfaction and accuracy. Work Experience Customer Service Agent - Concentrix (Dec 2024 – Present) - Handle inbound calls for Expedia account - Assist customers with bookings, changes, and cancellations - Manage ~20 customers daily efficiently - Use Amadeus system for travel operations - Ensure high customer satisfaction Travel & System Experience Amadeus (1.5 years): Booking, Reissue, Cancellation, Basic Refunds Education Bachelor of Agriculture Engineering - Ain Shams University (2024) Skills Technical: Amadeus, Airline Knowledge, Excel (Intermediate), MS Office Soft: Communication, Problem Solving, Time Management, Teamwork Languages Arabic: Native | English: B2