The Resilience Formula Overlaying agility and cost optimisation The need for organisational resilience has never been greater Defined as the capacity to recover quickly from difficulties, true business resilience hinges on the ability to respond quickly to life-changing events a necessity during recent world events. We surveyed 300 senior CIOs and IT decision makers from companies spanning a range of industries and European countries. The goal of the survey was to understand what resilience looks like within these organisations, and how if at all it is impacted by the productivity solution that is used. CIOs are prioritising resilience for the long term 76% of CIOs and their peers are seeing it as a long term priority. Resilience is made up of Cost Op + Agility cost optimisation and agility To close the gap and start to build resilience strategies that will enable organisations to withstand not only the current pandemic, but future events too, we have developed a formula for resilience: cost optimisation + agility. True resilience in today’s challenging business environment can be achieved when both of these components are assessed and executed. Google Workspace was shown to boost both 88% of IT leaders who use Google Workspace agree that the productivity and collaboration tools they use have improved their business’ agility. Cost Op 93% Agility 88% of respondents who use 6 or more Google Workspace applications agreed that their workplace productivity tools have improved their organisation’s cost optimisation The research shows that use of 80% Google Workspace increases 75% resilience in 6 months 70% 65% Timeline management 60% Collaboration and Culture 55% 50% Response to market changes 45% Efficiency of Decision Making 40% 35% <6 months 6-12 months Increase 30% 17% 67% 50% 25% 17% 81% 64% 20% 15% 17% 64% 47% < 6 months 6-12 months 1-5 years 5 years 17% 71% 54% Length of time using Google Workspace How do tools contribute to resilience? Google Workspace used by at Different provider used least 50% of employees Collaborative culture 91% 75% Responsiveness to market changes 66% 49% 72% 54% Productivity Efficiency of decision 67% 46% making Ease of communication 81% 63% Download the full report here Source: The Resilience Formula, Overlaying agility and cost optimisation, Google Workspace, 2021
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