Salesforce Certified Slack Consultant Version: Demo [ Total Questions: 10] Web: www.certsout.com Email: support@certsout.com Salesforce Slack-Con-201 IMPORTANT NOTICE Feedback We have developed quality product and state-of-art service to ensure our customers interest. If you have any suggestions, please feel free to contact us at feedback@certsout.com Support If you have any questions about our product, please provide the following items: exam code screenshot of the question login id/email please contact us at and our technical experts will provide support within 24 hours. support@certsout.com Copyright The product of each order has its own encryption code, so you should use it independently. Any unauthorized changes will inflict legal punishment. We reserve the right of final explanation for this statement. Salesforce - Slack-Con-201 Certs Exam 1 of 8 Pass with Valid Exam Questions Pool A. B. C. D. Category Breakdown Category Number of Questions Learning and Enablement 4 Discovery 1 Delivery and Migration 2 Grid Design 1 Policies and Settings 1 Governance Structure (Owner and Admin Roles) 1 TOTAL 10 Question #:1 - [Learning and Enablement] You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training. What recommendation can you make to provide admin training materials within the scope of the project? Create a tailored series of videos geared towards Workspace Admins. Offload Admin Essentials training to the client’s IT team. Suggest all Workspace Admins direct their questions to 24/7 support. Revise the SOW to include Admin Essentials sessions for each time zone. Answer: A Explanation The correct answer is . The constraint is explicit: the SOW only includes one Admin Essentials training, but A the client has twenty Workspace Admins distributed across North America, China, and Australia. A tailored video series provides reusable, asynchronous enablement that can reach all admins across time zones without exceeding scope. This is a practical learning-design response: it preserves project boundaries while still giving the admin audience role-specific training materials. Option B is poor consulting practice because offloading the training to the client’s IT team does not ensure quality, consistency, or alignment with the Slack launch plan. Option C is not enablement; 24/7 support is reactive and does not prepare admins to perform their role. Option D may be reasonable if the client wants expanded live training, but it changes scope and therefore does not meet the phrase “within the scope of the project.” The best answer is to supplement the single live Admin Essentials session with scalable admin-focused video content. Reference topic: Learning and Enablement — admin training strategy, asynchronous enablement, time-zone coverage, SOW constraints, and scalable learning materials. Question #:2 - [Discovery] Salesforce - Slack-Con-201 Certs Exam 2 of 8 Pass with Valid Exam Questions Pool A. B. C. D. A. B. C. D. Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements. In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call? Learnings from the Creameri Ice Cream Co. employee satisfaction survey Schedule of Creameri Ice Cream Co. deliveries and expected delays A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction Insights about existing pain points and how Creameri Ice Cream Co. collaborates today Answer: D Explanation The correct answer is . During discovery, the consultant must understand the client’s current collaboration D model and the pain points behind the business issue. The problem is not simply that shipments and announcements exist; the issue is that employees are not reliably informed. That points to gaps in communication workflows, channel strategy, announcement practices, operational visibility, and collaboration behavior. Option A is useful background, but the survey has already identified symptoms. The consultant now needs to understand why those symptoms occur. Option B is too narrow because shipment schedules alone will not explain broader employee communication breakdowns. Option C is unfocused and may produce irrelevant project noise. Option D is the strongest because it investigates the collaboration patterns that Slack is meant to improve: how teams communicate today, where information gets lost, who owns announcements, which channels exist, and how frontline or operational updates are distributed. Reference topic: Discovery — pain-point analysis, current-state collaboration assessment, employee experience, communication gaps, and business outcome alignment. ========== Question #:3 - [Delivery and Migration] What can you do to prevent the creation of duplicate users as a result of a grid migration? Make sure all guests are promoted to full members. Require users to login with their existing email and password. Ensure users’ emails in Slack match SSO. Ask users to update their usernames to a standard nomenclature. Answer: C Salesforce - Slack-Con-201 Certs Exam 3 of 8 Pass with Valid Exam Questions Pool A. B. C. D. Explanation The correct answer is . Duplicate user creation during a grid migration is commonly tied to identity C mismatch. Slack must be able to match migrating users to the correct enterprise identity, and the most important identifier in this context is the user’s email address. Ensuring that users’ Slack email addresses match their SSO identity reduces the chance that Slack treats the same person as separate accounts during migration. Option A is incorrect because promoting guests to full members does not solve identity matching and may increase access risk. Option B is wrong because requiring login with an existing email and password does not address SSO alignment and is not the best migration control. Option D is also incorrect because usernames are not the primary identity-matching control for Enterprise Grid migration. The consultant should focus on pre-migration identity hygiene: validate email addresses, align with SSO, resolve duplicate or stale accounts, and coordinate with identity administrators before migration execution. Reference topic: Delivery and Migration — Enterprise Grid migration preparation, duplicate-user prevention, SSO alignment, identity hygiene, and user account matching. Question #:4 - [Delivery and Migration] Who can accept a Slack migration invitation? Org Primary Owner, Org Admins and all Workspace Owners Org Primary Owner and Org Admin Org Owner and Org Admins Org Owner, Org Primary Owner and a migrating Workspace Primary Owner Answer: D Explanation The correct answer is . A Slack migration invitation requires authority from both the Enterprise Grid side D and the migrating workspace side. The Enterprise organization must be represented by an authorized org-level owner, and the migrating workspace must be represented by the because that Workspace Primary Owner person has ultimate ownership authority over the workspace being moved. Option A is too broad because not all Workspace Owners can accept a migration invitation; the migrating workspace’s is the Primary Owner critical workspace-side authority. Option B incorrectly includes Org Admin but omits the migrating Workspace Primary Owner. Option C is also incomplete because it does not include the migrating Workspace Primary Owner and overstates the role of Org Admins. Option D correctly reflects the required decision authority: the Enterprise-side owner role and the primary owner of the migrating workspace must be involved. This protects migration governance by ensuring that a workspace cannot be absorbed into Enterprise Grid without the correct ownership-level approval. Question #:5 - [Learning and Enablement] You are hosting a Slack training for your client, Elevated Enterprises, who just completed their grid migration. To prepare for the training session, you created a Slack training channel but did not invite any Salesforce - Slack-Con-201 Certs Exam 4 of 8 Pass with Valid Exam Questions Pool A. B. C. D. A. B. C. D. participants because the first activity in your session will be for them to search for and join the channel. At the start of the session, you realize that some attendees are not able to find and join the channel by searching for the channel name in the search bar, while others are able to search and join the channel with no issue. What is the most likely reason some users can find and join the training channel while others cannot? The users have accidentally filtered their search results. The channel is public but in a workspace that not all users belong to. The users have not enabled Slack Connect. The channel is private. Answer: B Explanation The correct answer is . After an Enterprise Grid migration, users may belong to different workspaces inside B the same grid. A public channel is discoverable only to members who have access to the workspace where that channel exists, unless it is made available as a multi-workspace or org-wide channel. In this scenario, some users can find and join the training channel, while others cannot. That pattern strongly indicates the channel itself is public, but it lives in a workspace that not all attendees belong to. Option A is possible in isolated cases, but it would not explain a consistent split across attendees. Option C is irrelevant because Slack Connect is used for collaboration with external organizations, not internal training-channel discovery. Option D would prevent users from joining through search unless invited, but it would generally affect all attendees who were not invited. The training setup should either invite all participants or place the training channel in a workspace accessible to the full training audience. ========== Question #:6 - [Learning and Enablement] You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests. How do you proceed with your curriculum design? Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials. Deliver your standard material about apps and encourage training participants to ask IT to enable app approval. Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals. Speak to the client’s technical architect and encourage them to turn on app approval across the organization. Answer: A Salesforce - Slack-Con-201 Certs Exam 5 of 8 Pass with Valid Exam Questions Pool A. B. C. D. Explanation The correct answer is . Admin enablement must be tailored to the actual roles, permissions, and governance A model configured for the client. If Workspace Admins do not have permission to approve app requests, then app approval content cannot be delivered as if those admins can perform that task. The proper consultant action is to consult with the learning lead and decide whether app approvals should be covered conceptually, excluded, or redirected to the correct audience such as Org Owners or Org Admins. Option B is weak because it delivers generic content that does not match the client’s configured permissions and may create confusion. Option C is too aggressive because the training audience should not be changed without validating the learning plan and stakeholder expectations. Option D is outside the enablement role; the consultant should not push a configuration change merely to match standard training material. The curriculum must follow the client’s operating model, not the other way around. Reference topic: Learning and Enablement — role-based admin training, permission-aware curriculum design, stakeholder alignment, and Admin Essentials customization. ========== Question #:7 - [Grid Design] Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private. How would you recommend they collaborate? Through a separate hidden workspace. Through multi-workspace channels. Use public channels to collaborate on general acquisition issues, and private channels to collaborate on sensitive information. House all acquisition related channels in a global workspace and make all channels private. Answer: B Explanation The best recommendation is to collaborate through multi-workspace channels. The scenario requires long- term collaboration across departments that sit in different workspaces, including finance and legal, while keeping the acquisition private. Multi-workspace channels are designed for this Enterprise Grid pattern because they allow a channel to exist across selected workspaces without forcing every participant into a new workspace or duplicating conversations across separate channels. The channel can be private, tightly scoped, and available only to the required participants from each relevant workspace. Option A creates a separate hidden workspace, but that is heavier than necessary and can isolate work from the departments’ existing collaboration context. Option C introduces public channels for acquisition work, which is inappropriate because the acquisition is confidential. Option D puts everything in a global workspace, which risks over- centralizing sensitive work and may not align with the departments’ existing workspaces. Multi-workspace channels preserve confidentiality while supporting cross-functional collaboration in place. Salesforce - Slack-Con-201 Certs Exam 6 of 8 Pass with Valid Exam Questions Pool A. B. C. D. A. B. Reference topic: Grid Design — multi-workspace channels, confidential cross-functional collaboration, private channel design, and Enterprise Grid workspace architecture. ========== Question #:8 - [Learning and Enablement] You are enabling your client on best practices for a Slack rollout communication plan. Which set of components should you highlight to your client? Target audience, channel setup recommendations and delivery method Target audience, objective and delivery method Objective, channel setup recommendations and delivery method Objective, channel setup recommendations and target audience Answer: B Explanation The correct components are . A rollout communication target audience, objective, and delivery method plan must define who the communication is for, what the communication is intended to accomplish, and how it will be delivered. The target audience matters because executives, admins, champions, managers, and end users need different information at different points in the rollout. The objective clarifies the purpose of the message, such as awareness, action, training registration, policy change, launch readiness, or reinforcement. The delivery method defines how the message reaches the audience, such as Slack announcements, email, live sessions, manager cascades, or help channels. Option A omits the objective, which is a serious gap because communication without a stated goal becomes generic broadcast messaging. Option C omits the audience, making the communication impossible to tailor. Option D omits the delivery method, leaving the plan incomplete. Channel setup recommendations may appear elsewhere in the launch plan, but they are not one of the core components of the communication plan itself. Reference topic: Learning and Enablement — rollout communication planning, audience segmentation, communication objectives, delivery methods, and change-management messaging. ========== Question #:9 - [Policies and Settings] Your client is launching Slack for the first time, using an IDP that supports SSO and SCIM. They want to ensure users will have access to Slack and that admins will be able to seamlessly provision users at launch. What should you recommend as a best practice prior to launch? Set up only SSO ahead of launch. Set up both SSO and SCIM before launch. Salesforce - Slack-Con-201 Certs Exam 7 of 8 Pass with Valid Exam Questions Pool C. D. A. B. C. D. Set up only SSO before launch and evaluate if SCIM is necessary after launch. Set up only SCIM before launch. SSO can be set up after launch. Answer: B Explanation The correct answer is . If the identity provider supports both SSO and SCIM, both should be configured B before launch. SSO provides secure authentication and allows users to access Slack through the organization’s identity system. SCIM supports automated user provisioning and deprovisioning, which is essential for launch readiness, user lifecycle management, and administrative efficiency. Option A is incomplete because SSO alone handles authentication but does not automate provisioning. Option C delays SCIM until after launch, which creates avoidable manual work and may produce onboarding inconsistencies. Option D is also incomplete because SCIM provisioning without SSO does not fully satisfy secure login and access requirements. For a first-time Slack launch, identity configuration is not optional cleanup work; it is foundational launch infrastructure. Configuring both SSO and SCIM before launch gives admins control over who gets access, reduces manual invites, supports lifecycle governance, and prevents avoidable access issues during rollout. ========== Question #:10 - [Governance Structure (Owner and Admin Roles)] Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process. How should you structure the support model so admins can most efficiently review and complete employee requests? Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog. Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee. Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request. Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request. Answer: D Explanation The correct answer is . The client has five workspaces and admins distributed across multiple departments, D so the support process must be centralized, visible to the right admin audience, and protected from unnecessary public exposure. A gives authorized admins one place to central private org-wide channel review, triage, assign ownership, and complete employee requests across workspaces. It also preserves Salesforce - Slack-Con-201 Certs Exam 8 of 8 Pass with Valid Exam Questions Pool request history and prevents work from disappearing into personal backlogs. Option A is poor governance because DMs create hidden queues and single-admin dependency. Option B may help with one request, but it does not create a scalable support model. Option C creates central visibility, but a public single-workspace channel is not appropriate for an Enterprise Grid support model involving multiple workspaces and potentially sensitive admin requests. A private org-wide admin channel is cleaner because it supports cross-workspace coordination while limiting access to the admin team responsible for resolving requests. ========== About certsout.com certsout.com was founded in 2007. We provide latest & high quality IT / Business Certification Training Exam Questions, Study Guides, Practice Tests. We help you pass any IT / Business Certification Exams with 100% Pass Guaranteed or Full Refund. Especially Cisco, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. 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