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Our Speakers. Your Visionaries. From big banks to disruptors, fintechs, credit unions and more – our detailed agenda features innovative leaders who are in the trenches, transforming their digital experiences. Dinesh UNITED Erin Hennessy Tricia C. Szurgot FIRST GREENLIGHT Johnson Cook ALLY Chopra FEDERAL Chief Innovation Chief Member TEACHERS Dan Rousseve FINANCIAL President/COO Chief Strategy & Marketing COMMONWEALTH Experience & CREDIT UNION CIO Officer CREDIT UNION Officer FCU Marketing Officer, Head Of Corporate Social Responsibility Nicole Alcorn THE FIRST William Daniel Ernesto FIRST Patrick Kelly TEACHERS Chief Member NATIONAL Anderson Daszkiewicz WESTERN Boada Experience TENNESSEE Chief Digital ALIOR BANK CREDIT UNION Officer BANK IN Chief Experience Chief Innovation UNION Chief Technology Officer BANK Officer and EVP Officer Officer SIOUX FALLS March 9–10, 2020 | Miami, FL | futuredigitalfinance.com | 1.888.482.6012 REGISTER Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing Our Speakers. Your Visionaries. From big banks to disruptors, fintechs, credit unions and more – our detailed agenda features innovative leaders who are in the trenches, transforming their digital experiences. Lonnie Joe Mancini Martin SOUTHWEST Senior Vice Käthe Anchel CAPITAL Talbert BANK OF Joel Smith RADIUS BANK RBC Wildberger UMPQUA EVP And Head Of Chief Operating TAMPA CMO President, Chief EVP, Innovation BANK BANK Information Innovation Officer and Technology Security Officer Doug Nielson Denise Henn Andres Intriago Grant Jacoby Derrick Brooks SVP, Innovation SVP, Digital BANK OF SVP/ Digital FIFTH THIRD SVP, Director - COMMERCE Senior Vice President, U.S. BANK Research And PNC BANK Experience Group Channel Manager, Strategy, Innovation Consumer Business AMERICA BANK BANK Development Manager Spanish Digital & Training Digital Strategy Leader Strategy Lead March 9–10, 2020 | Miami, FL | futuredigitalfinance.com | 1.888.482.6012 REGISTER Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing Our Speakers. Your Visionaries. From big banks to disruptors, fintechs, credit unions and more – our detailed agenda features innovative leaders who are in the trenches, transforming their digital experiences. CITY Greg Smith Dan Solana Cozzo Vivek Yadav Jesper With- NATIONAL SVP, Digital S&T BANK Duchnowski MASTERCARD Senior Vice MASTERCARD Senior Vice HSBC Fogstrup Channels & Senior Vice President, Product President, Debit Global Head of BANK Innovation President, Management, Debit Strategic Initiatives Digital as a Channel Marketing Mayank Mishra DISCOVER Kevin Chan-A-Shing CITY Craig Kevin Porter Daniel Sanford CITI Managing Director, FINANCIAL VP, Operations And TD BANK WELLS FARGO VP, Digital Strategy NATIONAL Schleicher Global Head Of Digital Banking VP, Omni Strategy VP - Innovation SERVICES And Innovation BANK Digital Channels Transformation Lead March 9–10, 2020 | Miami, FL | futuredigitalfinance.com | 1.888.482.6012 REGISTER Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing Our Speakers. Your Visionaries. From big banks to disruptors, fintechs, credit unions and more – our detailed agenda features innovative leaders who are in the trenches, transforming their digital experiences. Sara Krawll Melissa Michael O’Reilly Jeannine Cillo BREMER WEBSTER Chris Barlow VYSTAR Vice President TIAA BANK VP, Digital Portfolio BARCLAYS VP, Digital Carmichael Management & VP of eBanking Digital Delivery Marketing BANK VP, Strategy & FINANCIAL CREDIT UNION Operations Director Innovation & Operations Technology WASHINGTON Andrew Richard Brandon Teralea STATE Becker FINWISE Charette PENFED Harris SECU CREDIT John Todd Monroe WELLS FARGO AVP, Digital EMPLOYEES VP of Product BANK VP of Innovation AVP – Digital CREDIT UNION AVP, Digital And UNION CREDIT UNION Design Experience Design Innovation March 9–10, 2020 | Miami, FL | futuredigitalfinance.com | 1.888.482.6012 REGISTER Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing Our Speakers. Your Visionaries. From big banks to disruptors, fintechs, credit unions and more – our detailed agenda features innovative leaders who are in the trenches, transforming their digital experiences. Dipanjan Das Brianna Laura Ernzen Martin Lange Senior Director; BMO REDSTONE Sera Lovett Elsass AVP Consumer Director, Client CAPITAL ONE Head of Consumer FINANCIAL Managing FEDERAL Marketing BNY MELLON Experience UNION BANK Director, Digital Lending and Cross- GROUP CREDIT UNION Journey Manager Director, Head Strategy Strategy Buy, Retail and of Digital (US) Direct Bank STANFORD Jayne Martin CREDIT Adrian Nazari FEDERAL Mansi Thakar KANSAS CITY Director of Fan SESAME CEO Security Specialist CHIEFS CREDIT UNION Experience March 9–10, 2020 | Miami, FL | futuredigitalfinance.com | 1.888.482.6012 REGISTER Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing Meet & Network with Leaders in Digital Consumer Banking March 9–10, 2020 | Miami, FL | futuredigitalfinance.com | 1.888.482.6012 REGISTER Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing Unparalleled Networking With Industry Peers Monday, March 9 Monday, March 9 Tuesday, March 10 Tuesday, March 10 Tuesday, March 10 Tuesday, March 10 1:30 PM | 4:05 PM 1:30 PM 1:45 PM 6:15 AM 7:15 AM 4:25 PM These interactive A solutions focused Around The World is designed Time for some fun in the Women bring a different Led by a member of our roundtables will bring meeting providing Heads with a rotating moderator every sun (and exercise)! This perspective to digital banking. carefully curated speaker together financial services of Digital and Innovation 25 minutes to build off of the morning run will get your Use this intimate setting to faculty, the Digital Finance executives with similar the opportunity to address previous conversation, so you can blood pumping so you’re discuss the challenges women in Tech Hub Workshops challenges. They will have a specific concern in the dive deep into your pain points ready to take on a whole finance face and celebrate your will give you the insights the opportunity to tackle privacy of a closed-door and hear multiple perspectives new day of learning. Take successes as a group! You’ll come you need to implement their biggest technology session. This is a great on how to address them. In an a break from banking away feeling inspired, supported, innovate technology. hurdles and learn best opportunity to network intimate setting of 15 attendees, tech talk and connect with and ready to take on your next Come prepared to discuss practices from one another. and learn from industry these conversations will guide your industry peers in a big idea. This session is only open specific technology This session is only open to peers that are facing the you to finding tactical solutions to refreshing way! to financial services executives. implementation challenges financial services executives. same challenges and your digital innovation struggles. with like-minded peers! Space is limited to 15 digital opportunities. This session is only open to This session is only open banking executives, so RSVP right financial services executives. to financial services away upon registration. executives. Please RSVP to [email protected]. Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing Immersive Learning Opportunities Every Single Day Fireside Chat Remix Sessions An informal, interview-style session with a chance for the audience A unique opportunity to mingle and brainstorm with fellow attendees. to ask questions of a financial services executive. Get feedback on your ideas and also contribute to other attendees’ ideas and setbacks. This will feature a 10 minute audience discussion in small groups to tackle a related challenge/ opportunity from the preceding presentation or panel. Case Study Join us for a detailed presentation that will look at a key digital Town Hall Sessions banking challenge area. These sessions will explore the goals of This format will open the floor for attendees to ask questions of a senior a specific initiative, how it was executed, and the results. financial services executive. The questions will not be prepared ahead of time, so attendees will gain earnest, valuable insights. Roundtable Session Connect with fellow digital finance leaders during our informal Panel Discussion roundtable discussions. Bring your challenges and you’ll leave Panel discussions consist of 3-4 panelists and a moderator, featuring 25- with solutions! 30 minutes of moderated Q&A, followed by 5-10 minutes of Q&A with the audience. Get insights and takeaways from some of the most innovative leaders in finance. Around The World Around The World is designed with a rotating moderator every Tech Hub 25 minutes to build off of the previous conversation, so you can Led by a member of our carefully curated speaker faculty, the Digital dive deep into your pain points and hear multiple perspectives. Finance Tech Hub Workshops will give you the insights you need to In an intimate setting of 15 attendees, these conversations will implement innovate technology. Come prepared to discuss specific guide you to find tactical solutions to your digital innovation technology implementation challenges with like-minded peers! struggles. Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing MON AGENDA DAY ONE The first day of the conference delves into innovation and digital transformation case studies, presenting actionable MAR 09 Next Gen Digital Transformation and Innovation take-aways in an interactive setting with your peers. 7:00 am 8:25 am 8:50 am ƒ Understanding the types of innovation and digital tools you should invest in to keep up Registration and Networking Breakfast KEYNOTE FIRESIDE CHAT KEYNOTE PANEL DISCUSSION REMIX with competition The C-Suite Perspective: Creating Embracing Disruption: Preparing For 8:00 am ƒ Developing meaningful levels of A Culture Of Innovation The Future Of Banking personalization using data and analytics Dinesh Chopra Patrick Kelly Welcome Remarks & Ice Breaker Chief Strategy Officer Chief Digital Officer ƒ Working alongside risk and compliance Ally Olga Rodriguez First Horizon National Corp. departments to keep customer information Program Director Dinesh Chopra, Chief Strategy Officer for Ally Käthe Anchel safe while pushing innovation forward Future Digital Finance Financial dives into innovation strategies that EVP And Head Of Innovation Umpqua Bank ƒ Shaping innovative experiences that add will move your organization into the future. In 8:10 am value to the customer and secure your his role at Ally, Chopra has been tasked with Daniel Daszkiewicz organization’s future furthering Ally’s position as a leader in digital Chief Innovation Officer Chairperson’s Opening Remarks financial services. Leave this keynote session Alior Bank Craig McLaughlin armed with the tools to be not only innovative, CEO Senior Executive Extractable but transformative. Understanding how D3 Banking innovation will set your organization apart from the competition. The disruption and the influence of industries ƒ Understanding how innovation will set your such as retail and Big Tech continue to make organization apart from the competition innovation crucial for the financial services ƒ Fostering internal behaviors that promote industry. Organizations have to take advantage creativity and innovation of data, analytics, and emerging technologies in order to keep up with fierce competition and ƒ Giving your team the room to be flexible and to be future-ready. They have to rethink the autonomous traditional banking model to be more customer- ƒ Creating internal conditions that are conducive centric and to offer experiences powered to innovation by advanced technologies such as artificial intelligence, machine learning, and automation. This keynote panel will give you insights from some of the industry’s most innovative leaders. Speakers like Patrick Kelly, First Horizon National’s Chief Digital Officer, will talk about: Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing MON AGENDA DAY ONE MAR 09 Next Gen Digital Transformation and Innovation Melissa Carmichael 9:20 am 10:35 am ƒ Creating a tailored and customized web Vice President, Strategy & Innovation experience that is streamlined and makes it Bremer Bank KEYNOTE SOLO PRESENTATION KEYNOTE TONIGHT! PANEL easy for customers to find what they need Johnson Cook Becoming A Digitally-Enabled Shaping An Effective Digital ƒ Looking at the browsing behavior of your President/COO Greenlight Financial Relationship Bank Experience For Today’s Evolving customers on your site to customize their Financial Consumer experience Mayank Mishra Martin Wildberger Managing Director, Global Head Of Digital Channels EVP, Innovation and Technology Denise Henn Citi RBC SVP, Digital Experience Group Manager ƒ Understanding how you can improve digital PNC Bank experiences to meet the needs of today’s Daniel Sanford Following its purpose to help clients thrive consumer VP, Digital Strategy And Innovation and communities prosper, Royal Bank of Ernesto Boada Wells Fargo Canada (RBC) is transforming into a digital- Chief Technology Officer Many FIs have launched innovation labs to Western Union first, tech-enabled company. With over 11:00 am enhance their ability to collaborate with fintech 86,000 employees and a long legacy, this is Senior Executive Q5ID KEYNOTE CLIENT CASE STUDY companies. However, effective collaborations are more than an organizational challenge - it’s not always an easy task. For some FIs, partnering a mindset shift. In this presentation, Martin Featuring Backbase with fintechs comes with a culture shock, and Wildberger, EVP, Technology & Innovation, RBC Shaping effective web experiences that are up Senior Executive both groups needs to be sure that their goals will highlight RBC’s journey to fundamentally to date and have the features your customer Backbase are aligned. Hear from speakers such as Melissa change how they work, evolving into an needs is a large part of creating a seamless Carmichael, whose responsibility it is to build insight-driven organization that focuses on: customer journey. Hear from a panel of industry This special keynote session will take a close Bremer’s engagement within both the FinTech experts, such as Denise Henn who has been ƒ Exceptional client experiences look at strategies to unify data and functionality and AgTech ecosystems; and Johnsoon Cook, a instrumental in developing and launching new from traditional core systems and new fintech serial entrepreneur, Co-Founder and President & ƒ Operational excellence and industry-leading capabilities at PNC, including email marketing, players into a seamless digital customer Greenlight Financial Technology. These speakers cyber security search engine optimization and social media. experience. You’ll leave this session with a will tackle the important relationship between Here you’ll learn about: deep understanding of how superior digital financial services and fintech. ƒ Building a workforce of the future experiences are essential to stay relevant and ƒ Understanding how to overcome the ƒ Using surveys to analyze the features and rapidly grow your digital business. 9:45 am functionalities that your customers want from organizational challenges that are part of your website fintech/bank partnerships Morning Networking Break 11:20 am ƒ Identifying fracture points in the customer ƒ Taking through the implications of fintech’s journey that are causing abandonment KEYNOTE PANEL lack of regulation Enhancing Your Relationship ƒ Looking at how the benefits of fintech With Fintechs partnerships can outweigh the obstacles Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing MON AGENDA DAY ONE MAR 09 Next Gen Digital Transformation and Innovation 11:40 am 12:00 pm 12:20 pm KEYNOTE CLIENT CASE STUDY SPECIAL OUT OF INDUSTRY Bank Tank Featuring Bold360 by LogMeIn KEYNOTE PRESENTATION The FinTech community is a hotbed for Senior Executive Scoring A Touchdown With Your Customers: innovation and the sheer volume of tools LogMeIn Understanding The Importance Of and solutions being developed can seem Customer-Centricity For Seamless and overwhelming at times. In this all new In this session our speaker will take a deep dive Engaging Experiences Future Digital Finance session we’ve invited into how people connect with each other and emerging FinTech innovators to showcase Jayne Martin the world around them to drive meaningful Director of Fan Experience their promising disruptive technologies. interactions, deepen relationships, and create Kansas City Chiefs Each company will have 5 minutes to share better outcomes for individuals and businesses. their technology and 5 minutes of Q&A time. You asked for it and we’re delivering! FDF 2020’s Audience members will vote for their favorite You’ll learn the importance of people and special out of industry speaker is Kansas City through the event app! companies connecting and engaging with their Chiefs Director of Fan Experience Jayne Martin workplace, colleagues, customers and products who serves as the internal “voice of the fan”. anywhere, anytime. 12:40 pm She translates their needs internally to help shape the best possible experience across many different touch points. This special Lunch For All Attendees presentation will showcase how Jayne is able to understand the customer journey and ensure 12:40 pm every interaction is optimized to keep fans returning. This session will show you how an Private Lunch Hosted by exciting industry is revolutionizing the customer Bold360 by LogMeIn experience so you can do the same for your organization! March 9–10, 2020 | Miami, FL | futuredigitalfinance.com | 1.888.482.6012 REGISTER Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing MON AGENDA DAY ONE MAR 09 Next Gen Digital Transformation and Innovation TRACK TRACK TRACK TRACK Customer Experience Optimization Emerging Technologies And Payments Interactive Track VIP Think Tank A B C D 1:30 pm 1:30 pm 1:30 pm 1:30 pm Chairperson’s Opening Remarks Chairperson’s Opening Remarks “BIRD OF A FEATHER” ROUNDTABLES VIP Think tank 1:40 pm 1:40 pm These interactive roundtables will bring together A solutions focused meeting providing Heads financial services executives with similar of Digital and Innovation the opportunity to SOLO PRESENTATION FIRESIDE CHAT challenges. They will have the opportunity to address a specific concern in the privacy of a Understanding The Value That Journey The Next Frontier Of Payments tackle their biggest technology hurdles and learn closed-door session. This is a great opportunity Mapping Can Add To Digital Transformation best practices from one another. to network and learn from industry peers Donna Embry SVP, Global Payments Strategy that are facing the same challenges and Tricia Szurgot Evolve Bank & Trust 1. Fintech Partnerships for opportunities. Chief Member Experience & Marketing Officer, Head Of Corporate Social Responsibility Community And Regional Banks Exclusive to 15 executives First Commonwealth FCU Innovations in faster payments promise to transform commerce for businesses and 2. Implementing Agile At Your Credit Union Although customer journey mapping process can consumers. Payments are the most frequent interaction between customers and FIs, and Michael O’Reilly be different for every FI, at root it’s really about Vice President Digital Delivery & Operations Technology understanding the data you’re gathering and enriching this process will strengthen the FI VyStar Credit Union identifying areas in the customer journey that and customer relationship. Our speaker Donna need to be improved. In this session you’ll hear Embry is the SVP of Global Payments Strategy for 3. The Next Generation of Payments from Tricia Surzgot, 2017’s CMO Of The Year. Evolve Bank & Trust and has 53 plus years in the Tricia is leading transformation of the brand, payments industry. She will take a deep dive into experience, culture and retail and digital strategy the future of payments and the implications of at FCFCU and she’ll be talking to you about: upending this system. March 9–10, 2020 | Miami, FL | futuredigitalfinance.com | 1.888.482.6012 REGISTER Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing MON AGENDA DAY ONE MAR 09 Next Gen Digital Transformation and Innovation TRACK TRACK Customer Experience Optimization Emerging Technologies And Payments A B 1:40 pm 1:40 pm SOLO PRESENTATION FIRESIDE CHAT Understanding The Value That Journey The Next Frontier Of Payments Mapping Can Add To Digital Transformation (Continued) (Continued) ƒ Using journey mapping to develop a 360 ƒ Using faster payments to provide better degree view of your customers’ journeys customer experiences and streamlined ƒ Making sure the necessary internal stake operations holders have buy-in into your journey mapping ƒ Understanding the new opportunities, such as in order to pull in the data you need from avoiding late fees and bills, facilitating invoice different areas in your organization processing and avoiding delays in financial ƒ Showing the ROI of journey mapping in order transactions, that FIs will be able to provide to have support from senior leadership customers ƒ Understanding the evolutionary nature of ƒ Overcoming challenges associated with journey mapping making faster payments a reality ƒ Adding customer journey mapping to your digital transformation to shape experiences according to customer preferences 2:00 pm 2:00 pm CLIENT CASE STUDY CLIENT CASE STUDY Learn about digital innovation banking trends in this session. Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing MON AGENDA DAY ONE MAR 09 Next Gen Digital Transformation and Innovation TRACK TRACK A Customer Experience Optimization B Emerging Technologies And Payments 2:10 pm CLIENT CASE STUDY 2:20 pm 2:20 pm PANEL DISCUSSION REMIX Implementing Conversational Banking Strategies To PANEL DISCUSSION REMIX Increase Customer Engagement Creating A Website That Drives Traffic And Meets Your Customer Expectations Teralea Monroe Chris Barlow VP of Innovation VP of eBanking FinWise Bank Webster Financial Dipanjan Das Advances in AI and the increase of mobile usage have caused FSI’s to rethink the way they Sr. Director – GM of Student Credit Card communicate with their customers. However, digital communication is still a relatively new Capital One initiative and FSI’s are looking to understand how customers want to be interacted with Lonnie Talbert and the most effective ways that can be accomplished. In this session you’ll learn about COO conversational banking and how it can improve customer experiences and increase their Southwest Capital Bank engagement with your brand. Many of today’s customers are visiting financial services websites via their mobile devices, but ƒ Implementing a conversational banking platform that is easy for your customers to connect this wasn’t the case when many of these sites were initially created. What features does your to on any device website need in order to provide your customers with a seamless experience on any device? In this session we’ll talk about: ƒ Keeping your customer’s transactions secure while providing them with personalized experiences ƒ Designing your site with a mobile-first mentality to provide consistent experiences on different channels ƒ Thinking about how to work with third parties to create conversational banking strategies that use natural language and are not “phrase driven” ƒ Decreasing page load speed to prevent pain points for your customer ƒ Using conversational banking to help your team members better address your customers’ ƒ Providing your customer with the information they need during different web touch points pain points ƒ Making sure the customer journey is seamless at every online touch point ƒ Leveraging conversational banking to better engage with your customers ƒ Designing a site that meets your customer’s expectations and drives engagement and traffic Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing MON AGENDA DAY ONE MAR 09 Next Gen Digital Transformation and Innovation TRACK TRACK TRACK A Customer Experience Optimization B CEmerging Technologies And Payments 2:50 pm 2:50 pm CLIENT CASE STUDY CLIENT CASE STUDY 3:00 pm 3:00 pm FIRESIDE CHAT REMIX CASE STUDY REMIX Increasing Employees’ Digital Engagement In Order Using Cloud Technology In A Regulated Environment to Reach The Next Level Of Customer Adoption Patrick Kelly Chief Digital Officer John Todd First Tennessee Bank AVP, Digital SECU Much of the innovation that the finance industry wants to see happen is bound by risk and In order for customers to truly reap the benefits of digital, your “on the ground” employees compliance constraints. But how are truly innovative organizations working alongside their need to be the evangelists of your digital initiatives, but a knowledge gap can exist. John risk and compliance teams to roll out digital tools that wow their customers? Our speaker, Todd, SECU’s Digital AVP, has spent the past 10 years in financial services changing the way Patrick Kelly, formerly at USAA, is now Chief Digital Officer at First Horizon National and companies engage with customers digitally. He’ll address this gap and will help you better focuses on the bank’s online and mobile platforms. He’ll be taking a close look at cloud understand how it can be solved. technology, cloud trends, and the strategies that some organizations have used to work alongside internal stakeholders and technology partners. ƒ Getting employees to understand how they will benefit from understanding your digital tools ƒ Building a meaningful relationship with your risk departments in order to have an on-going ƒ Understanding what types of tools are available to increase employee engagement and conversation about cloud technology as it evolves education ƒ Understanding what kinds of data can live in the cloud and what kinds can remain on premise ƒ Looking at the ways in which employee engagement will lead to higher customer adoption and satisfaction ƒ Looking at ways that cloud technology can help you better serve your customer 3:25 pm Afternoon Networking Break Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing MON AGENDA DAY ONE MAR 09 Next Gen Digital Transformation and Innovation TRACK TRACK TRACK A Customer Experience Optimization B Emerging Technologies And Payments C Interactive Track 4:10 pm 4:10 pm 4:10 pm TOWN HALL PANEL SOLO PRESENTATION REMIX “BIRD OF A FEATHER” ROUNDTABLES Creating Efficient, Memorable And Using Machine Learning To Support Your These interactive roundtables will bring together financial Customer-Driven Experiences In Order to Internal Teams: Machine Learning is Here to services executives with similar challenges. They will have the Increase Retention and ROI Help, Not Replace Humans’ opportunity to tackle their biggest technology hurdles and Jeannine Cillo Brianna Elsass Dr. Grant Jacoby learn best practices from one another. VP, Digital Marketing Managing Director, Head of Digital (US) SVP, Director - Strategy, Innovation & Training Barclays BMO Financial Group Fifth Third Bank Andres Intriago SVP/ Digital Channel Manager, Spanish Digital Strategy Lead Over the next few years, machine learning (ML) will be a Bank of America regular security and operational practice and will offset Richard Charette skills and staffing shortfalls. Today though, ML is better at AVP – Digital Experience Design addressing smaller, more specific problems. Technology Wells Fargo leaders have to understand that humans and machines There are many factors that can influence your customer’s complement each other and work better together than experience, such as operations, process, technology, internal alone, as ML can assist humans in addressing uncertainty resources, and even the product itself. However, the end goal by presenting relevant information. Our speaker, Dr. Grant is to provide your customers with the best experience you Jacoby boasts an impressive resume with three masters of can, regardless of all variables that come into play. Join in this science degrees in business administration, information keynote session to learn about: systems, and data-communications as well as two doctorate degrees in software engineering and electrical engineering. ƒ Getting customer insights that will help you understand He’ll be talking about: how to best personalize their experiences ƒ Discuss the ways machine learning can assist teams and ƒ Understanding the benefits and ROI of customer-driven organizations experiences ƒ How to make the right machine learning choices for your ƒ Structuring and leveraging a CX model that will drive organization customer retention ƒ The future of machine learning ƒ Looking at the correlation between high customer engagement and ROI Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing MON AGENDA DAY ONE MAR 09 Next Gen Digital Transformation and Innovation TRACK TRACK TRACK A Customer Experience Optimization B CEmerging Technologies And Payments 4:40 pm 4:40 pm SOLO PRESENTATION SOLO PRESENTATION Implementing A CX Practice In A Global Enterprise The Rise of Personal Credit Management Martin Lange Adrian Nazari CEO Director, Client Experience Strategy Credit Sesame BNY Mellon BNY Mellon is a year and half into their digital transformation journey and are also in the The importance of good (or bad) personal credit has long been acknowledged, however, the middle of establishing a CX strategy practice to support their robust digital agenda. Martin overwhelming desire to give consumers back the power to understand, leverage and protect their Lange, BNY’s Director of Client Experience Strategy will be bringing his perspectives on credit health has lead to the rapid rise of the Personal CreditManagement (PCM) category. While practices, teams, ways of working, and pitfalls and feature examples from his work at the asset management tools are abundant, liability resources are scarce, so PCM platform leaders organization. are leveraging technologies, such as artificial intelligence and machine learning, and the valuable resulting data to provide consumers with personalized, actionable insights to better manage their credit health. In this session, Credit Sesame founder/CEO, Adrian Nazari, will take a deep dive into this bustling new category and expound on the following: ƒ How personal credit management differs from personal finance management ƒ Understanding how AI/ML are able to help consumers better manage their credit, improve their credit scores and achieve and maintain credit health ƒ The importance for consumers to access, understand, leverage, and protect their credit 5:10 pm Welcome Reception 6:10 pm End of Day One Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing TUE AGENDA DAY TWO On the second day of Future Digital Finance we’ll be looking ahead MAR 10 Engaging Tomorrow’s Finance Customer and giving you tactical takeaways to on topics like omnichannel, data, customer engagement and emerging tech. 6:15 am 8:35 am ƒ Changing the banking model to give your 9:50 am customers more control over their data Miami Fun Run Chairperson’s Opening Remarks KEYNOTE CASE STUDY ƒ Making sure that FIs of all sizes have a voice in the conversation surrounding open banking Aligning Digital Strategy To Your Overall Time for some fun in the sun (and exercise)! 8:50 am Business And Product Strategy This morning run will get your blood pumping so you’re ready to take on a whole new day KEYNOTE SOLO PRESENTATION 9:20 am Greg Smith SVP, Digital Channels & Innovation of learning. Take a break from banking tech Understanding How Open Banking Can Be City National Bank talk and connect with your industry peers in a Applied to US Banks KEYNOTE PANEL DISCUSSION refreshing way! Aligning Internally To Create Seamless Greg Smith, Senior Vice President of Digital Doug Nielson SVP, Innovation Research And Development Omnichannel Experiences Channels and Innovation for City National Bank 7:15 am U.S. Bank Erin Hennessy is responsible for product and design oversight Chief Innovation & Marketing Officer As more and more countries implement open for the bank’s mobile and online platforms. CNB Women In Banking Breakfast United Federal Credit Union is in the midst of a digital transformation, which banking, the buzz around it in the US continues Kevin Porter Women bring a different perspective to digital to grow. However, there are a lot of questions VP, Omni Strategy includes the introduction of a new mobile app banking. Use this intimate setting to discuss the about open banking from both customers and TD and significant enhancements to their personal challenges women in finance face and celebrate FIs. With Doug Nielson’s guidance we’ll take a and commercial portals. City National’s vision your successes as a group! You’ll come away FIs must break down internal barriers that have is to become a digitally-enabled relationship look at the possibility of open banking in the feeling inspired, supported, and ready to take on gotten in the way of achieving the seamless bank, and Greg’s leadership is at the heart of U.S. In his role us U.S. Bank, Doug focuses on your next big idea. This session is only open to omnichannel experiences customers want. With this work. Additionally, his team is outlining an exploring emerging trends, technologies & financial services executives. so much competition and so much at stake, how innovation agenda to drive internal change, and business models; engages and cultivates Fintech can you move past internal barriers to create external partnerships. We’re thrilled to welcome startups, develops and conducts proofs of 8:00 am a well-aligned and synchronized omnichannel him to Future Digital Finance 2020 and hear his concepts and proofs of technology; manages the experience for your customer? We’ll talk about: insights into key internal alignments to push bank’s distributed ledger/blockchain practice, Registration and Networking Breakfast and spearheaded the bank’s initial engagement your organization forward. ƒ Creating consistent internal standards to in the open API economy. streamline the way that your customers’ 8:30 am experiences are designed 10:15 am ƒ Breaking down what open banking really Welcome Remarks & Ice Breaker ƒ Understanding the importance of experience means Morning Networking Break Olga Rodriguez delivery and how it impacts the way your Program Director ƒ Understanding the benefits of a market driven customer views your organization Future Digital Finance open banking system versus a regulation driven system ƒ Aligning internal goals in order to accelerate the speed to market of new digital experiences for your customer Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing TUE AGENDA DAY TWO MAR 10 Engaging Tomorrow’s Finance Customer 11:00 am ƒ Understanding the different elements of 11:55 am emotional customer engagement and the KEYNOTE PANEL DISCUSSION different areas of your business where it can DIGITAL INNOVATION ROUNDTABLES Effectively Connecting And be employed Join us for peer-led small group discussions that Engaging With Your Customers To ƒ Gaining your customers’ loyalty by connecting will facilitate meaningful idea exchanges and Differentiate Yourself From The with them on an emotional level networking! These roundtables will include two Competition 25 minute sessions so you’ll get the chance to William Anderson 11:30 am learn from and network with a variety of other Chief Experience Officer and EVP attendees. The First National Bank in Sioux Falls KEYNOTE CO-PRESENTATION Joel Smith Bringing Together Digital And Analog 1. Looking At Strategies To Unify Data CMO Bank of Tampa To Provide Exceptional Service To Your Hosted by Tricia Szurgot Customers Backbase Chief Member Experience & Marketing Officer, Head of Dan Rousseve Corporate Social Responsibility SVP/CIO First Commonwealth FCU Teacher’s Credit Union 2. Understanding The Benefits Of Customer Journey Mapping Financial behavior can be emotional and Nicole Alcorn Hosted by complex, and customers want to feel that their Chief Member Experience Officer Extractable Teacher’s Credit Union needs are understood. How can FI’s stand out from the crowd and show their customers Nicole Alcorn, TCU’s Chief Member Experience 3. Implementing Agile In Your Organization that they can be trusted? This keynote session Officer, oversees the organization’s 54 branches, will look at different ways to make meaningful creating an environment that provides an 4. Implementing Effective Customer connections with your customers in order to efficient, engaging and meaningful member Communication Methods show that you understand their needs and experience. Dan Rousseve, TCU’s SVP and CIO, goals. is responsible for IT, Marketing, Operations, 5. Enhancing Employees’ Digital Call Center and Project Management. In this Engagement ƒ Understanding your customers’ needs in order special joint presentation, Nicole and Dan will to gain their retention 12:45 pm talk about the ways their roles intersect and the ƒ Creating emotional connection with customers meaningful impact this has on the service that regardless of the channel they use to interact their customers are provided. Lunch For All Attendees with you Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing TUE AGENDA DAY TWO MAR 10 Engaging Tomorrow’s Finance Customer TRACK TRACK TRACK A Data And Analytics B Customer Engagement And Retention C Interactive Roundtable Track 1:45 pm 1:45 pm 1:45 pm Chairperson’s Opening Remarks Chairperson’s Opening Remarks Money Moves – Around The World At Future Digital FinanceVIP Think Tank 1:55 pm 1:55 pm Sera Lovett Director, Digital Journey Manager Union Bank FIRESIDE CHAT REMIX SOLO PRESENTATION Effectively Managing The Threat Of Understanding The Role Of Design Thinking in A solutions focused meeting providing Heads of Digital and Security Breaches To Keep Your Customer’s Product Development Innovation the opportunity to address a specific concern in the Information Protected privacy of a closed-door session. This is a great opportunity to Andrew Becker VP of Product Design network and learn from industry peers that are facing the same Joe Mancini Senior Vice President, Chief Information Security Officer Washington State Employees Credit Union challenges and opportunities.Around The World is designed Radius Bank to help you network and exchange ideas with colleagues with Andrew Becker, from WSECU, uses human centered design similar challenges and issues. These conversations will be Joe Mancini, Radius Bank’s Chief Security Officer, is an processes and techniques along with a product management moderated by industry experts who will guide you to finding expert in data security, business continuity and disaster framework to bring solutions to life. In this presentation, tactical solutions to your digital innovation struggles. recovery, emerging technologies such as digital currency and Andrew will show you how he leads his team to the delivery blockchain, along with privacy and compliance requirements of meaningful and innovative projects that have made Participants are brought together to share challenges and gain in the digital world. He’ll be talking about security breaches improvements for his company’s members, employees, and meaningful insights and solutions. Around The World is capped and data leaks that have become increasingly common bottom line. at 15 attendees. At the beginning of the session, one moderator because of the large amounts of financial data FIs have at will introduce themselves, the topic areas, and related their disposal. questions. After 25 minutes, a new moderator will step up to ƒ Putting infrastructure in place to monitor suspicious activity the plate to take on the next phase of the sessions, building off of what was discussed with the prior moderator. Join our ƒ Finding technical solution integrations that work well newest Future Digital Finance format that will allow you to make together and won’t expose your customer’s information meaningful industry connections while also problem solving! ƒ Educating your staff so they understand the nature of data breaches and how they can best be prepared Limited to 15 attendees. ƒ Managing the very real threat of security breaches while providing your customer’s with the experience they want Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing TUE AGENDA DAY TWO MAR 10 Engaging Tomorrow’s Finance Customer TRACK TRACK TRACK A Data And Analytics B CCustomer Engagement And Retention 2:20 pm 2:20 pm CLIENT CASE STUDY PRESENTED BY INNOVIS CLIENT CASE STUDY 2:40 pm 2:30 pm PANEL DISCUSSION REMIX CLIENT CASE STUDY Leveraging Data To Personalize Your Customer’s Experience And Increase Loyalty 2:40 pm Mayank Mishra PANEL DISCUSSION REMIX Managing Director, Global Head Of Digital Channels Citi Building A 360 Degree View Of Your Customer To Grow Retention And Loyalty Kevin Chan-A-Shing Michael O’Reilly Brandon Harris VP, Operations And Digital Banking Transformation Vice President Digital Delivery & Operations Technology AVP, Digital & innovation Discover Financial Services VyStar Credit Union PenFed Credit Union Customers are interacting through digital channels more so than they are physical ones, Andres Intriago and FIs need to be able to capture customer data in every interaction in order to provide SVP/ Digital Channel Manager, Spanish Digital Strategy Lead Bank of America personalized experiences. In this session we’ll look at ways that FI’s can take the data they have and create a well-tailored experience for their customers. Engaging with customers across multiple channels is no easy task, but one that has to be ƒ Harnessing and organizing the customer data you have to create a personalized tackled. Take a close look at the importance of gaining a holistic view of the customer to experience provide compelling customer experiences that will increase their loyalty. ƒ Identifying the right third parties to partner with to create a solution that will use data to ƒ Breaking down silos to consolidate the data you need ot get a 360 view of your customer improve customer experience ƒ Understanding your customer to better identify opportunities in your business to grow ƒ Using data to know how your customer is interacting with your organization and when to retention and loyalty provide personalized recommendations ƒ Accessing data in real time to make informed decisions about the experiences you’re ƒ Collecting your customer’s behavioral data in order to understand the touch points that providing your customer should be personalized ƒ Providing 24/7 availability for your customers to service them where and how they want Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing TUE AGENDA DAY TWO MAR 10 Engaging Tomorrow’s Finance Customer TRACK TRACK TRACK A Data And Analytics B CCustomer Engagement And Retention 3:10 pm 3:10 pm CASE STUDY PANEL DISCUSSION Deriving Business Value from Data: The Using Design Thinking To Help Your Organization Transform Digitally And Regional And Community Bank Perspective Meet Customer Demand Bill Anderson Derrick Brooks Sara Krawll Chief Experience Officer and EVP Senior Vice President, Consumer Business Digital Strategy Leader VP, Digital Portfolio Management & The First National Bank in Sioux Falls Commerce Bank Operations Director TIAA Bank Data has become the foundation for much of the drive forward in the financial services Craig Schleicher industry today, and that is no different for players such as regional and community banks VP - Innovation Lead or credit unions. In this session you will learn how to operationalize your data with fewer City National Bank resources. Our speaker Bill Anderson is Chief Experience Officer and executive Vice President at The First National Bank in Sioux Falls, the oldest community bank in Sioux Falls, Competition is forcing traditional financial services organizations to rethink their business South Dakota. As CXO, Bill is responsible for ensuring that customer experiences across the model or risk losing customers and traction in the market. This means that industry leaders bank are best-in-class and in this session he brings his special perspective to: have to embrace innovative transformation methods, such as design thinking, to help them adapt quickly to meet customer demands and expectations. ƒ Thinking about how technology impacts your business growth vs. staffing and process ƒ Using design thinking to shift banking towards meaningful innovation ƒ Creating an environment that encourages business functions to think bigger and broader in order to keep pace with innovation ƒ Understanding how design thinking can help you shift your organization to have customer- centered decision making processes ƒ Thinking outside the box when mapping out your data goals ƒ Recognizing the link between design thinking and the ability to meet customer demand ƒ Identifying use cases and success stories that will energize your team quickly Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing TUE AGENDA DAY TWO MAR 10 Engaging Tomorrow’s Finance Customer TRACK TRACK TRACK A Data And Analytics B Customer Engagement And Retention C VIP Think Tank 3:40 pm Afternoon Networking Break 4:25 pm 4:25 pm 4:25 pm FIRESIDE CHAT REMIX TOWN HALL PANEL Digital Finance Tech Hub Workshop Leveraging Analytics To Deliver Better Insights Aligning Internal Data To Be More Actionable Led by a member of our carefully curated speaker faculty, the To Your Business Clients Across The Organization Digital Finance Tech Hub Workshops will give you the insights Denise Henn Customer data can exist in individual silos and FIs are trying you need to implement innovate technology. SVP, Digital Experience Group Manager PNC Bank to find the best and most efficient ways to connect this ƒ Technology 1: Data And Analytics information so it is actionable across the organization. Make Business clients have different needs from consumer clients, your data more actionable by attending this interactive panel. ƒ Technology 2: Conversational Banking but gathering and leveraging data and analytics is still crucial ƒ Acquiring real time data to better understand your ƒ Technology 3: Gamification. in delivering well-tailored experiences to this type of customer. Learn how you can provide your clients with the most useful customer information that will better serve their needs. ƒ Creating an efficient data dashboard ƒ Looking at methods to source and structure data to provide ƒ Looking at the role of AI in protecting analytical data in analytical insights real time ƒ Examining the challenges of taking data from disparate ƒ Evaluating different data delivery systems sources and structuring it in a way that will be meaningful to your business clients ƒ Determining the role that technology is playing in allowing you to provide business clients with meaningful insights and well-tailored experiences ƒ Analyzing the kind of personalization that business clients want versus the kind that consumer clients want Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing TUE AGENDA DAY TWO MAR 10 Engaging Tomorrow’s Finance Customer TRACK TRACK A Data And Analytics B Customer Engagement And Retention 4:55 pm 4:55 pm SOLO PRESENTATION Our Single (View) Point Of Failure: TOWN HALL PANEL Why Diversity & Inclusion Matters In Understanding Crafting Solutions To Draw Customers To Your Hacker Techniques And Preventing Future Cyber Attacks Website And Remain Competitive Mansi Thakar Jeannine Cillo Teralea Monroe Security Specialist VP, Digital Marketing VP of Innovation Stanford Federal Credit Union Barclays FinWise Bank The intersections between cybersecurity and diversity are There is a tremendous amount of competition for the often overlooked. As organizations seek to more effectively customer’s attention not just from other banks and protect their critical infrastructure and revenues, it’s become financial service institutions, but from aggregators that offer increasingly important to cultivate relationships between solutions and products that FI’s also offer, such as loans or the two areas. Diversity is no longer just a social awareness credit monitoring. In this session we’ll talk about how FI’s and public good initiative; it must be a core element of the can draw customers back to their website in a competitive next-generation strategy for defending our nation’s critical environment. infrastructure. Mansi Thackar, security specialist at Stanford Federal Credit Union, will give a hands-on demo that will mimic ƒ Understanding how to use email campaigns and your mobile a live “man-in-the-middle” attack and talk through where more app to attract customers to your website diversity can help to better understand the cyber attackers and ƒ Finding ways to increase site traffic using in-app offers mitigate risk. ƒ Expanding your site audience while using targeted email ƒ Looking beyond the sensational headlines about hackers, outreach phishers and scammers ƒ Ensuring the conversion from mobile to site in a way that is not ƒ Understanding where and how more diversity can help to intrusive to your customer better understand cyber attacker motivations ƒ Sitting in the position of front-line employees to improve security measures 5:20 pm End of FDF 2020 Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing Join Us in Miami! HYATT REGENCY MIAMI 400 SE 2nd Ave Miami, FL 33131 (305) 358-1234 FUTURE DIGITAL FINANCE HAS A SPECIAL CONFERENCE RATE OF $ 269 A NIGHT PLUS TAX FOR ATTENDEES. In order to make your reservation, please call the Hyatt Regency Miami at +1 305 358 1234 and identify yourself as a Future Digital Finance attendee. Rooms are limited and are on a first come, first served basis, so make your reservations as soon as possible. The special rate expires February 17, 2020. After this date, rooms may still have available, so inquire with the hotel if rooms remain. Hyatt Regency Miami sits next to the heart of Brickell, one of the trendiest neighborhoods in Miami. With its iconic white towers overlooking the Miami River, our hotel is connected to the James L. Knight Center. Our location puts you steps from the Miami Riverwalk and less than ten minutes from the Port of Miami. Take a short walk to the free Metromover station and ride to destinations like Coral Gables or the Wynwood Arts District. Shop the Brickell City Centre, less than ten minutes away, visit Little Havana to experience authentic Latin cuisine, or explore the Phillip and Patricia Frost Museum of Science. March 9–10, 2020 | Miami, FL | futuredigitalfinance.com | 1.888.482.6012 REGISTER Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing Join Leaders in Digital Banking Join digital banking innovators and decision makers at Future Digital Finance. This community is one of a kind, and the perfect balance of quality, quantity, and variety. SENIORITY COMPANY TYPE READY FOR SOLUTIONS 300 Total Attendees 175 Companies 55 Speakers 40% Banks 82% Attendees ready to 59% SVP/VP/Director buy in next 12 months! 25% Credit Unions 23% Head of/Lead/Manager 18% Attendees ready to buy 20% Tech in the next 12-24 months! 15% C-level/President 15% Credit Card March 9–10, 2020 | Miami, FL | futuredigitalfinance.com | 1.888.482.6012 REGISTER Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing Sponsorship & Exhibiting Opportunities Availability is Limited! Interested in sponsoring This isn’t a tradeshow... period. Future Digital Finance was created to connect the digital Future Digital Finance? banking leaders with solutions that are changing the game. Contact: Charles McNiff 646-200-7828 We do the leg work. [email protected] With five months of pre-event marketing activity and a one of a kind delegate acquisition team, Future Digital Finance gathers an audience that is your perfect Looking after the Sponsorship and gateway to your next client. Exhibition sales for Future Digital Finance 2020, Charles is here to help put together a customized sponsorship You can’t put a price on a handshake. package that will ensure your product is Building personal relationships with your future clients reaching the people you want it to reach. has never been easier. Pack some mints, practice your pitch, and prepare to make a ton of connections. March 9–10, 2020 | Miami, FL | futuredigitalfinance.com | 1.888.482.6012 REGISTER Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing About Our Sponsors strategic partner and making their operations easier, we help banks and credit unions run better so they can indeed spend more time focusing on Extractable Backbase Innovis creating customer experiences that drive lasting Extractable is a digital experience agency, Backbase is a software company specializing in Innovis provides modern solutions for identity success. delivering intelligent design, UX and strategy multi-channel and digital experiences for retail verification, fraud prevention, receivables to leaders in the financial services industry. banking, wealth management, commercial management, and credit information. The Recognized for their work, results and banking, cards and insurance. The Backbase FailSafe® Fraud Suite is the latest solution company culture from WebAwards and The Customer Experience Platform empowers launched by Innovis. It provides multi-layer WebMarketing Association, Extractable thrives financials to create a new user experience authentication and is designed to identify NYMBUS on solving complex business challenges layer that streamlines their online customer abnormal patterns of behavior that threat NYMBUS provides the world’s most advanced and embraces the ever-evolving financial interactions across multiple devices including detection alone may miss. From account financial services platform. From SmartCore®, services customer and ecosystem. Founded desktops, tablets, and smartphones. acquisition to recovery, Innovis has the tools for SmartDigital™ and SmartMarketing™, in 1999 and headquartered in San Francisco, every step of your customer life cycle. our flagship digital technology solutions, Extractable has delivered countless websites, to SmartLaunch™, our full-service and online-banking interfaces, strategic consulting standalone digital bank alternative, the engagements and marketing campaigns. NYMBUS SmartBanking™ suite enables Over the past 18 years, Extractable has built a Bold360 by LogMeIn financial institutions to digitally transform their reputation for award winning financial services businesses. design work and deep client partnerships Bold360 is the ultimate engagement solution that drive measurable results. For more delivering the richest customer profiles and NCR information and to connect, @Extractable or fastest time-to-value. By leveraging the power NCR Digital Banking takes the guesswork www.extractable.com of AI, Bold360 helps personalize and enhance and complexity out of deploying innovative every engagement – no matter where it takes digital offerings for our clients. Our digital-first place – allowing companies to deliver better approach eliminates friction, giving financial and more consistent customer experiences institutions new, meaningful and relevant ways seamlessly across both A.I. and agent-based to interact with their customers or members. interactions. Bold360 delivers groundbreaking With a single, flexible platform, FIs can easily intelligence with out-of-the-box simplicity and adapt to evolving customer expectations, helps agents do what they do best – be human. helping them stand out and stay ahead. By For more information, visit www.bold360.com. helping our clients rapidly bring differentiating digital capabilities to market, serving as their Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing Our Media Partners BayPay Forum Fintech Finance Fintech Power 50 FinTech Weekly The BayPay Forum, a Silicon Valley-based Fintech Finance works with prominent executives The Fintech Power 50 is an annual guide to FinTech Weekly is a news service that keeps you international network composed of over in the industry to provide key decision-makers the most influential, innovative and powerful up to date with the most important devlopments 17,000 payment and commerce executives, globally within the foremost financial services figures in the Fintech industry. It acts as a in the business. We do not focus on the latest entrepreneurs and investors from thousands organizations with consistent and accurate much-needed reminder of all the great things product releases but try to capture the current of different companies, serves as a forum intelligence on emerging trends, breakthrough we are achieving in the world of financial trends and tendencies in the financial business. to connect members in identifying and technologies and stimulating developments, technology, and shines a spotlight on those Our newsletter covers expert insights and high- understanding the emerging trends and helping them to make informed decisions. At who are transforming financial services for the quality articles examining the industry’s status innovations in the industry. Fintech Finance, we produce monthly video better. The Fintech Power 50 does not just stop and predicting development in the market. episodes looking at range of topics within at being a publication. As well as showcasing Website: baypayforum.com/ financial services, as well as attending some of the hottest in the Fintech world, the Fintech Website: intechweekly.com/ the most prominent events within the sector. Power 50 will also act as a hub that actively promotes its members to a global audience Website: fintech.finance/ by introducing bespoke networking and event opportunities, organised with partners, such as B-Hive Europe, and London and Partners. Through the Fintech Power 50 organisations, can secure strategic partnerships with both established financial technology leaders with years of relevant experience, and the fresh up- and-coming fintech’s looking to collaborate on the next big thing. Website: thepower50.com March 9–10, 2020 | Miami, FL | futuredigitalfinance.com | 1.888.482.6012 REGISTER Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing Our Media Partners The Green Sheet My Tech Mag SmartMoneyMatch Web Marketing Association Empowering and connecting today’s payments Transforming news into insights, not only SmartMoneyMatch connects the global The Web Marketing Association was founded in professionals, The Green Sheet is a semi- do we serve as a source of information but investment community. 1997 to help define the standard of excellence monthly resource replete with timely, bias-free as the breeding ground for innovative ideas for online marketing. Our internationally coverage of the evolving payments industry. 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Entrants benefit from provide knowledgeable articles written in simple Moreover, all users have their profile page where assessment of their marketing efforts by a yet lucid language that can give an insight into your activities - as an investor, asset manager or professional judging panel and the marketing the latest in the world of technology. service provider - can be described. opportunities presented by being recognized as an award-winning web developer. Mercator Advisory Group Website: mytechmag.com/ Free registration now on Mercator Advisory Group is the leading SmartMoneyMatch.com/register Website: webmarketingassociation.org/wma/ independent research and advisory services firm exclusively focused on the payments industry. Contact: [email protected] We deliver pragmatic and timely research and advice designed to help our clients uncover Phone: +41433331038 the most lucrative opportunities to maximize revenue growth and contain costs. Our clients Website: SmartMoneyMatch.com range from the world’s largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors. We also publish the online payments and banking news and information portal, PaymentsJournal.com. Website: mercatoradvisorygroup.com/ Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing Pricing - Get Your Best Discount Today! Financial Institutions Team Discounts for Qualified Solution Providers / Others Individual Financial Institutions Individual Two Day Teams of 3–4 Two Day Conference 20% off Current Price Conference $1999 $999 Teams of 5–7 $2999 Register by November 29, 2019 SAVE $1000 30% off Current Price Teams of 8–12 Questions? Give Scott a call! 11,999Flat Rate Contact Scott Green, your personal registration manager for best prices Produced By To secure large teams... and team discounts on Call 1-888-482-6012 416.597.4743 March 9–10, 2020 | Miami, FL | futuredigitalfinance.com | 1.888.482.6012 REGISTER Jump to About Reviews Speakers Events Sessions Agenda Venue Pricing