Karl Adam Private Customer Service Representative Experienced Bank Representative employee with a demonstrated history of working in the banking, marketing and sales fields. adam-karl@hotmail.com +961 3 366 507 Lebanon linkedin.com/in/karl-adam-48bbb089 WORK EXPERIENCE Private Customer Service Representative Banque Libano-Française 02/2018 - Present , Provide the clients with the best corporate solutions. Resolve any emerging problems that our customer accounts might face. Ensure excellent service standards, respond efficiently to customer inquiries, maintain high customer satisfaction and build strong bank-customer relationship. Customer Service Officer Banque Libano-Française 09/2016 - 02/2018 , Inform and suggest new banking products to customers. Handle clients calls and complaints. Have sufficient knowledge about the banking products, marketing and selling techniques. Customer Operations Officer Banque Libano-Française 07/2015 - 09/2016 , Assist customers with financial transactions such as deposits, withdrawals, money transfers and foreign payments. Implement operating procedures to ensure proper money- handling and to minimize the fraud risks. Vault and ATMs management. Assistant Manager Hamra Shopping Trading SAL (GS) 03/2013 - 06/2015 , Meet the annual sales objective set by the sales department. Coordinate with the retail sales representative team to provide excellent customer service. Maintain the store cash register. EDUCATION Master of Business Administration (MBA)- Banking and Finance University La Sagesse (ULS) 06/2017 - 12/2019 , Bachelor degree in Business Administration - AUDIT USEK- Kaslik 01/2011 - 06/2015 , SKILLS COMMUNICATION AND INTERPERSONAL SKILLS MICROSOFT OFFICE (OUTLOOK, EXCEL, WORD, POWERPOINT) TEMENOS T24 SHAREPOINT CITRIX ORACLE CERTIFICATIONS 2021: Financial Planning for Young Adults -ILLINOIS, Coursera 2021: Certificate of Achievement TOEIC- English Proficiency for professionals (ETS-Beirut) 2021: Essential Management Skills (IBMI- Berlin) 2018: Banking Ethics required by the Lebanese Central bank 2017: The Legislative and regulatory bases of banking operations 2017: Career coaching and time management 2016: Microsoft Excel Advanced Level 2016: Lebanese Regulation required by the Lebanese Central Bank LANGUAGES English Full Professional Proficiency French Full Professional Proficiency Arabic Full Professional Proficiency Achievements/Tasks Achievements/Tasks Achievements/Tasks Achievements/Tasks