We are looking to recruit a Food and Beverage Assistant Manager! King David hotel is one of the unique hotels in Israel, with its 250 guest rooms, 8 meeting rooms and 8 F&B Outlets. The hotel is known for its excellence and luxurious standards with futuristic flair. A guardian of tradition, perfectly refined. The King David Hotel prides itself on its impeccable service, built on a legendary. Every wish expressed is met with equal measures of priority, discretion and charm. We are looking for dynamic and ambitious individuals to share our passion for delivering excellent customer service and to create unforgettable experiences for our Guests and Members in all areas of Food and Beverage. What are we looking for in a successful F&B Assistant Manager? • Passion for delivering excellence in guest service at all times • Naturally positive attitude • Ability to work as a key component of a team as well as independently Each of our outlets has its own personality and we are passionate about tailoring our service approach in each of them: • Kings Garden Restaurant • La Regance Restaurant • The Oriental Bar • The Pool Bar Restaurant • The Lobby • The Presidential Breakfast Hall • Room Service and Mini Bar General duties/expectations in all outlets: • Be an ambassador of the hotel and company's culture and philosophy • Ensure guest and employee satisfaction while maintaining the operating budget • Adhering to purchasing and stock take procedures - stock levels and effective rotation reporting at all times in line with the business • Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events • Generate memorable experiences and provide professional service to our guest • Follow cash handling procedures • Manage guest queries in a timely and efficient manner • Up-sell with latest departmental incentives • Ensure compliance of brand standards • Strive to achieve departmental targets • Ensure cleanliness of work areas and legal obligations are followed • Comply with hotel security, fire regulations and all health and safety legislation • Comply with local licensing laws • Be environmentally aware • Assist other departments wherever necessary and maintain good working relationships Who is the Ideal candidate? A Food and Beverage Assistant serving Dan brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role in any of our outlets, you should maintain the attitude, behaviours, skills and values that follow: • Passion for people and service • Open minded, positive attitude • Good communication skills • Flexibility to work long hours, weekends and holidays • Flexibility to respond to a range of different work situations • Consistently demonstrating exceptional of customer service • The ability to plan and prioritise • An eye for detail • Excellent grooming standards • Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Commitment to delivering exceptional of customer service. • 3 years experience in the food and beverage, culinary, or related professional industry area. Preferably an experience in a 5-star luxury brand or a general manager in the restaurant filed. • Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major. At Dan Hotels we will help you turning your dreams into tangible goals, by offering you: • Incredible learning and career progression opportunities. • Cross-exposure to all the F&B outlets with the opportunity to improve your skill sets and knowledge. • The opportunity to become part of one of the leading hospitality companies in Israel. Waiting for you at firstname.lastname@example.org Full Job Description: Assisting in Managing Day-to-Day Operations • Assists in the ordering of F&B supplies, cleaning supplies and uniforms. • Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures. • Supports and supervises an effective monthly self inspection program. • Operates all department equipment as necessary and reports malfunction. • Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met. • Encourages and builds mutual trust, respect, and cooperation among team members. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Celebrates and fosters decisions that result in successes as well as failures. • Communicates areas that need attention to staff and follows up to ensure understanding. • Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements. • Follows property specific second effort and recovery plan. • Stays readily available/approachable for all team members. • Demonstrates knowledge of the brand specific service culture and compliance of brand standards. Ensuring Exceptional Customer Service • Welcomes each and every guest with the light and warmth of hospitality guests in a polite and friendly manner • Provides services that are above and beyond for customer satisfaction and retention. • Serves as a role model to demonstrate appropriate behaviors. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Takes proactive approaches when dealing with guest concerns. • Sets a positive example for guest relations. • Stays readily available/ approachable for all guests. • Reviews comment cards and guest satisfaction results with employees. • Responds in a timely manner to customer service department request. Additional Responsibilities • Analyzes information and evaluates results to choose the best solution and solve problems. • Performs hourly job function if necessary. • Extends professionalism and courtesy to team members at all times. • Comprehends budgets, operating statements and payroll progress report.