Important Update - GM Customer Care and Aftersales Remanufacture and Return (R&R) Service Updated Date:Dec 12, 2018 18:00 ET UPDATE: - Fifty (50) new part numbers have been added to the R&R (Remanufacture and Return) Program. To view the full list of part numbers associated with the R&R program, please review the attached file titled R&R Part List with Submission Forms_Updated_12_10_2018. - The HVAC repair center at the Dallavo Drive Facility is no longer part of the R&R program. All parts associated with the Dallavo Drive facility have been removed from the R&R program at this time. To Chevrolet, Buick, GMC and Cadillac U.S. Dealers: GM Customer Care and Aftersales offers R&R service for parts with core shortages. The R&R program provides Dealers with a service option for control module parts experiencing critical core shortages. This includes Engine Control Modules (ECM), Throttle Actuator Control Modules (TACM), Powertrain Control Modules (PCM), Body Control Modules (BCM), HVAC (Heating Ventilation and Air Conditioning) Control Modules, and Blower Motor Control Modules. The Dealer should remove and return the core/part to a designated location for Remanufacture and Return (R&R). Attached is an updated list of R&R part numbers and the correct R&R Form for each module. NOTE: GM has multiple facilities that support the R&R Program. To guarantee timely repair, please make sure you send the part to the correct corresponding location. All units must be shipped with correctly completed form, included in box with unit. All charges will be billed to six-digit account number (Dealer Code) on the appropriate R & R form. The charges will show under the New R&R Part listed on the form. COST: The cost of R&R service is equal to Dealer Price of the R&R Part Number. This pricing information can be found in the Electronic Parts Catalog (EPC). SHIPPING: All units should be shipped via the third-party billing account number listed on the form—shipping by any other carrier will be at the Dealer's expense. SHIPMENT TRACKING: To obtain tracking information, please contact SPAC. TIMEFRAME: The average processing time is approximately 10 business days (2 weeks). Some Page 1 of 3 Headline Details 12/12/2018 https://dealer.autopartners.net/portal/uscontent/headlines/Pages/GCUS-9-4131.aspx repairs may take longer, and this depends on the condition of the unit being repaired. WARRANTY: Remanufactured Control Modules have a 24-month warranty. INQUIRIES : Dealer should call the following numbers for assistance on: 1. Part problems after installation. 2. If vehicle remains inoperable. For assistant with ECM, TACM, PCM and BCM, call 800-950-2673 For assistance with HVAC Control Modules, call 610-793-8845 This process historically has an over 90% successful remanufacture rate; however, if a unit is deemed non-repairable, the unit will be returned to the Dealer (free of charge) with a note indicating the unit was non-repairable, and the Dealer's account credited. All units must be shipped to the address indicated on the appropriate R&R form. Units shipped using the wrong form will be sent to the wrong R&R Center and will be delayed or returned to the sender. QUESTIONS/WARRANTY ASSISTANCE: Dealers should contact the following: For ECM, TACM, PCM, and BCM, contact Jim Haist (586-703-2369) or james.haistii@gm.com. For all HVAC Control Modules and Blower Motor Control Modules, contact Kevin Burger (586-850- 8883) or kevin.s.burger@gm.com. ORDER INPUT: All orders qualify for standard discounts and allowances. R&R parts should not be ordered as stocking parts. Program requires submission of core unit. To maintain process and record-keeping controls, only Dealers are authorized to ship and receive the remanufactured units. ADDITIONAL INFORMATION: In cases where units cannot be rebuilt, this can only be determined after the unit has been inspected by the R&R Department, so non-repairable units will be returned to the sender clearly labeled as "Cannot Be Rebuilt," and there will not be a charge on these units. NOTE: R&R repairs involve the repair and remanufacture of most electronic and mechanical components. COSMETIC issues such as peeling/worn labels, screen fading, or discoloration are not repairable at this time. Page 2 of 3 Headline Details 12/12/2018 https://dealer.autopartners.net/portal/uscontent/headlines/Pages/GCUS-9-4131.aspx General Motors will not assume responsibility for peripheral devices sent with units, including any PROMs or ePROMs (Programmable Read Only Memory & electronic Programmable Read Only Memory modules). Remove these from units before sending. Units sent in that are deemed "No Problem Found" are billed according to the R&R part price. R&Rs are done on a complete-unit basis only, no partial rebuilds. Only the parts listed on this bulletin will be repaired through the R&R program. Maintain a copy of the R&R forms for future reference. Attachments: R&R Submission Form (ECM, TACM, PCM & BCM only!).pdf R&R Submission Form (HVAC only!).pdf R&R Part List with submission Forms_Updated_12_10_2018.xlsx 12-12-18 Copy of this Message GCUS-9-4131 - GM Customer Care and Aftersales Remanufacture and Return Service.pdf About this Article Reference Number: GCUS-9-4131 Published to: Service; Parts Version: 7.0 Region: 10-Western; 20-South Central; 30-Southeast; 40-Northeast; 50-North Central Keywords: R & R; R&R; Remanufacture; GCUS-9-2131 Original Published Date:May 23, 2017 09:01 ET Expires:Nov 30, 2019 00:00 ET Contact: kevin.s.burger@gm.com; james.haistii@gm.com Page 3 of 3 Headline Details 12/12/2018 https://dealer.autopartners.net/portal/uscontent/headlines/Pages/GCUS-9-4131.aspx