POSITION DESCRIPTION Warrnambool & District Community Hospice Warrnambool & District Community Hospice (WDC Hospice) was established to support home-based care for people with a terminal or life limiting illness. Through our free Hospice in the Home service, trained volunteers provide practical and emotional support that complements palliative care services, reduces carer burnout, and helps prevent unnecessary admission to hospital and residential care. The organisation also has important role to play in educating the community about end-of-life care and planning. Our regular workshops and events are designed to build death literacy and help people better prepare for the final stage of life. Our Vision Our vision is for a caring and compassionate community that facilitates the choice to die in the comfort of home. Our Mission Our mission is to support the provision of end-of-life care at home. Our Values Compassion: We act with genuine warmth, understanding and empathy when listening, and responding to the needs of people. Care: We have a person-centred approach to supporting the wellbeing of our clients, carers, and the workforce who supports them. Community: We recognise that it takes a village to create opportunities for people to live and die well. Choice: We believe people should have care options and be able to decide how and where they spend their final days. Title Support Coordinator Primary Objective The Support Coordinator is a job-share role integral to the provision of a high- quality Hospice in the Home Service and a rewarding volunteer experience. The two Support Coordinators work alongside each other to manage relationships with volunteers, clients, their carers, and palliative care service providers. They are also responsible for the recruitment, training, coordination, and ongoing support of hospice volunteers and their placement in the homes of terminally ill community members wishing to be cared for at home. Reports To The Support Coordinators report to the Manager Works with A second Support Coordinator Location The position is based at Hospice House located within the Warrnambool campus of Deakin University. From time to time, work from home or other locations may be required or approved by the Manager. Hours 20 hours per week – worked across 3-4 days. Days and hours of work will be negotiated with the incumbent. Salary T he position is a Level 4 - pay point 1 under the Social, Community, Home Care and Disability Services Industry Award with an annual salary of $77,584 (pro rata). Salary packaging of up to $15,900 a year is available. KEY SELECTION CRITERIA Excellent interpersonal skills and the ability to effectively engage people from diverse backgrounds. Experience providing, leadership, direction and coaching to a team of people. Sound time management, planning, and organisational skills Excellent written and verbal communication skills An ability to work with empathy, tactfulness, and discretion in sensitive situations. High level of computer literacy and confidence using Microsoft Office, database and online systems. Enthusiasm, capability, and flexibility to work within a small team that is passionate about the work of WDC Hospice and its impact in the community. Availability to work additional hours on an occasional basis to provide leave cover for the other Support Coordinator and deliver volunteer training. Highly regarded : Previous experience in a health or community services role, or the management/ coordination of a volunteer program. Other requirements: A Current Victorian Driver’s License, COVID Vaccination certificate, a willingness to undertake a Police and Working with Children check. CORE DUTIES Volunteer Recruitment & Training: The Support Coordinator will manage a recruitment process designed to identify and qualify high-quality volunteers with the skills and personal attributes to succeed in their role. The Support Coordinator will oversee the training and induction of new volunteers and provide them with the knowledge, skills and resources needed to perform their role. Volunteer Management The Support Coordinator will be responsible for building a strong and cohesive team of volunteers who feel well supported and valued in their role. The Support Coordinator will provide a weekly newsletter for volunteers, convene and lead a monthly volunteer meeting, as well as maintain regular contact with volunteers to provide debriefing, guidance and support as required. The Support Coordinator will provide ongoing opportunities for education, training and development to volunteers. The Support Coordinator will collect, manage and report volunteer data and maintain effective communication channels. Service Coordination; The Support Coordinator will receive referrals, undertake in-home assessments, client briefings and volunteer briefings in order to make successful volunteer placements that meet the needs of clients, their families and/or carers. The Support Coordinator will manage relationships with clients and their carers to facilitate the provision of high-quality support. The Support Coordinator will manage and effectively communicate a support roster to clients and volunteers. The Support Coordinator will respond to service delivery issues, problems, and conflicts promptly so that they can be effectively managed. The Support Coordinator will manage a formal service evaluation process. The Support Coordinator will collect, manage and report client support data. The Support Coordinator will develop and maintain good relationships with other health providers, in particular with the Community Palliative Care and Volunteers services provided by South West Healthcare and St John of God Hospital to ensure effective coordinated service delivery and care. Other duties: The Support Coordinator will be cognisant of legislative requirements as they relate to volunteers and community service to ensure that the organisation’s practices & services consistently align with legislative, industry & industrial requirements. The Support Coordinator will undertake training and professional development and stay connected to networks that allow them to maintain best practice and compliance in relation to volunteer and palliative care services. The Support Coordinator will maintain accurate and confidential records in relation to clients and volunteers. The Support Coordinator will prepare a monthly report for the Committee of Management. The Support Coordinator will be available to work additional hours, to deliver volunteer training and when the other Support Coordinator is on leave. The Support Coordinator will share responsibility for the phone after hours so that volunteers or clients can make contact in an urgent or emergency situation. On the weekend an on-call allowance will be paid, as well as overtime if any work hours result from a call. KEY PERFORMANCE INDICATORS Attraction and retention of an actively engaged and appropriately skilled volunteer workforce. Provision of high-quality client support and service coordination that meet community expectations and contributes to a high level of trust and regard for Hospice services. Receipt of positive feedback from volunteers, clients, and relevant stakeholders. Adherence to the Vision, Values and Mission of Community and District Hospice.